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Exchange/SBS 2008 help needed please

G

GCS

Diamond Member
Well it looks like I fubarred our email last night messing around with exchange - go figure.

Here is the scoop. Last night I was looking into setting up OWA for our out of the office folks so they had email access over the web since we have been unable to get Outlook to work through the VPN.

After some research and reviewing some Microsoft documents I figured I would look at the wizards they sent me to. Only did ONE of them and stopped before I figured I might mess something up.

I did the connect to the internet step where it finds your router etc. Thats all I did and nothing more. Now we cannot receive email. Looks like sending is working as I sent an email from my exchange account to my home verizon account and it worked. However my exchange account did not get my reply. Also our phones when synching will not synch either (ie no new emails). We do not get any errors though.

We get the error xxx@xxx.local reported error (0x8004010F): The operation failed. An object cannot be found.

I am clueless as to what I messed up and what to fix. Can anyone shed some light on this for me?

We are running SBS2008 on the server and Outlook 2007 on all machines.

Greg
 
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Also, what happens when they try to send an email internally? When they enter the user's name in the To: field in Outlook, does it resolve the name?
 
Only wizard I did is the "Connect to the Internet" step. Nothing else. I looked at the Internet Management one where you need to put in your domain or buy one etc but I cancelled it as I wasn't sure about it and I did not have any of my Godaddy account info handy last night.

Our actual email accounts are XXX AT sasaccounting.com

The .local ones are how the server was set up and then the sasaccounting.com was added as if it was an alias (is that right) so that we would be sending and receiving under sasaccounting.com emails.

Email trace - sorry I do not know what this is

Greg
 
IndyColtsFan said:
Also, what happens when they try to send an email internally? When they enter the user's name in the To: field in Outlook, does it resolve the name?
Click to expand...

If I type in the XXX AT sasaccounting.com for a person it resolves it and tells me they are online and the email goes out but they never receive it.

If I type in the XXX AT sas.local for a person it does not resolve and I get an immediate bounceback after I hit send.

Greg
 
Check two things:

1. Open Outlook and click on the To: button. Do you see your global address book?
2. Check your recipient policy and verify that sasaccounting.com is there.

Also, it looks like your internet MX records point here: 208.65.144.2, 208.65.144.3, and 208.65.145.2. Is this correct? Is this a hosted anti-spam service?
 
BTW, the email trace should be under Tools. I assume you're running Exchange 2007, right? Are you running ISA on that box as well?
 
You should ALWAYS be able to safely run the "Connect to the Internet" Wizard in SBS. If you can't, then you need to fix the problem.

If you can't fix the problem by re-running that Wizard, I suggest you find a consultant with SBS experience to fix Exchange for you. SBS, while easy to configure and maintain, is a fairly complicated system because of all the things it does. Messing with it outside of the Wizards without knowing what you are doing can pretty much trash it.
 
Well all I did was run that wizard and nothing else as it said I had not done that yet (not sure why it would say that since we it has been up and running for months)

Greg
 
If email can go out and not in, I would check the firewall to make sure the proper ports are open. You may have inadvertently closed off port 25 when you ran the Set Up Internet Address Wizard. You mentioned that you went into that wizard and canceled out.

Did you get any error messages on your Verizon account when trying to send email to work?
 
JonathanYoung said:
If email can go out and not in, I would check the firewall to make sure the proper ports are open. You may have inadvertently closed off port 25 when you ran the Set Up Internet Address Wizard. You mentioned that you went into that wizard and canceled out.

Did you get any error messages on your Verizon account when trying to send email to work?
Click to expand...

Nope no errors to folks trying to send to me which is why clients are all confused when they call and ask how come you haven't replied back to me.

Greg
 
RebateMonger said:
You should ALWAYS be able to safely run the "Connect to the Internet" Wizard in SBS. If you can't, then you need to fix the problem.
Click to expand...

Running the "Connect to the Internet" wizard will override any type of customizations done with Exchange or IIS that have been done outside of the wizard, which is probably the OP's SBS server is no longer working properly.
 
theevilsharpie said:
Running the "Connect to the Internet" wizard will override any type of customizations done with Exchange or IIS that have been done outside of the wizard, which is probably the OP's SBS server is no longer working properly.
Click to expand...

It definitely sounds like his Exchange policies have been hosed, which is what he needs to check. I'd start with the recipient policy.
 
We called a local company to come look at it. Hopefully they can get us back up shortly.

Greg
 
GCS said:
We called a local company to come look at it. Hopefully they can get us back up shortly.
Click to expand...
I wish you luck. It's hard to diagnose something like this without being hands-on the server. Forum members could be guessing all day, while I suspect your work-mates would just like to get their email running again.
 
good reason to use ESXi and take snapshots before doing any major changes! easiest undo button ever.

dns and email is only easy for old-timers who HAD to run it all back in the days. it's still not easy. intodns.com is slick
 
theevilsharpie said:
Running the "Connect to the Internet" wizard will override any type of customizations done with Exchange or IIS that have been done outside of the wizard, which is probably the OP's SBS server is no longer working properly.
Click to expand...
I think we are saying the same thing. Doing "customizations" on SBS is risky because of the many interactions between all of the stuff running on SBS. As long as settings are changed with an SBS Wizard, it should be safe and running the "Connect to the Internet" Wizard should be safe, too.

Yeah, I've run into SBS servers that were butchered by non-experts and, indeed, "Connect to the Internet" would screw things up.
 
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