Exchange/outlook 2010 Weirdness with public folder email.

[OutHouse]

so i have mail enabled pubic folder that the software testers monitor for errors from webpage development. they monitor this public folder for errors and pass them along to Dev.

two of the software testers are complaining that it takes their outlook client (2010) up to 20 min for their view of the public folder to show the new email.

I have tested this by generating errors on the webpage, the email is sent and I and everybody can see the email i the public folder about 1 min after i generate the error. BUT these two users it takes a mim of 15 min for them to see the email.

these users are in the building with me and connected to the same exchange environment everybody else is. Ive checked every single outlook setting and do not see anything different than what i have set.

anybody have a suggestion on what could be causing this?

 

[rsutoratosu]

Software tester, thats your problem.. jk

Check to see if the tinker with their settings.. ie DNS if they're using yours or someone elses. Sometimes these guys use ext to make dns faster, etc.

Also I would enable outlook logging
http://office.microsoft.com/en-us/o...gging-troubleshooting-option-HA010356489.aspx

This may help you get some log.

Also since its PF, log in using OWA and see if the mail is there or not. Hopefully its just server - client issue not server issue.

 

[OutHouse]

log in using OWA and see if the mail is there or not

good idea.

 

[OutHouse]

I got a email from the user saying that with OWA he does not see the email in the PF....

 

[VinylxScratches]

How many public folder servers do you have? Maybe check the Public Folder statistics.

http://technet.microsoft.com/en-us/library/aa997949.aspx