Exchange - Additional mailboxes issue..

[Saga]

I have an Exchange 2007 environment running on WinServer2003. A small group of users (5) needed to add an additional mailbox that they all had access to, and once created added it to their current exchange account via the e-mail account settings advanced "open these additional mailboxes" feature, instead of accessing it via another medium such as webmail.

Once more than one single user has attached this additional mailbox (and this has been tested with other mailboxes used on the admin side, we typically never do this) all users can no longer receive e-mail on their Outlook clients unless they disable cached Exchange mode.

Is there something server side that has to be toggled to correct this?

 

[SpatiallyAware]

Rather than add it that way, right click on their main 'Mailbox - <First Last>', click properties. Advanced box, Advanced tab.

Add the mailbox under 'Open these additional mailboxes:'

You'll need to give them access permissions to this mailbox first

 

[SpatiallyAware]

Nevermind, it sounds like that's what you're doing.


I dunno, I have this sort of setup all over the place without an issue.

 

[Saga]

I'm using it for about 20 different people in this environment and I've never had an issue before, but if more than one person connects to a mailbox that way it seems to bomb them unless they remove cached exchange mode..

 

[SammyJr]

We have 30 shared mailboxes in our environment and all users run cached Exchange mode. No problems.

Try deleting a problematic user's profile and recreate. See what happens.

 

[SpatiallyAware]

I almost wonder if there's an underlying network issue. If you're running a 'default' exchange setup and you don't have any bizarre internal firewall doing something then something is broken.

You right click on this 'extra' mailbox, give the other users 'full access', then add them in outlook..

 

[Emulex]

always run www.intodns.com check's i've seen fortune 1000 companies with admins that don't understand dns, A records, host records, mx records, reverse dns.

all the fricken time. government too.

first thing i check before i touch a mail server.

 

[GeekDrew]

always run www.intodns.com check's i've seen fortune 1000 companies with admins that don't understand dns, A records, host records, mx records, reverse dns.

all the fricken time. government too.

first thing i check before i touch a mail server.

what the hell does DNS have to do with this thread? he said that it's working *unless* they attempt to have more than one user connect to the same mailbox.

 

[spikespiegal]

This help?

http://www.theemailadmin.com/2010/08/troubleshooting-caching-shared-mail-folders-in-outlook-2007/