EVGA Standard RMA costs ME $15.95?

[MichaelD]

*UPDATE*

After going thru the motions and trying to submit my CC# for the $15.95, the RMA got rejected b/c my addy is a PO Box. Apparently, their system tried to charge me $16 b/c of my addy, but then the system rejected the claim outright b/c my addy is PO Box. Glitch in their system, obviously.

Luckily I have an alternate shipping address that I ocassionally use and there is NO CHARGE for this "normal address."

OK, I feel a lot better and $16 richer now.










My 8800GT (that's never been OC'd, BTW) died. It was in my video editing box (see sig). The fan spins up at 100% at boot, stays at 100% and then and locks up the MB.

I fill out the RMA form at EVGA.com and they want to charge a CC $15.95. WTF? Why does RMAing a product under warranty COST ME additional money on top of the cost of shipping it back?

If anyone could shed some light on this, please do. Thanks.

 

[SunnyD]

It's commonplace. Some manufacturers rationalize it as shipping & handling fees, some rationalize it as keeping margins of fraud down. Whatever the case is, basically dealing with an end user is more of an annoyance to a manufacturer than dealing with a vendor that shipping costs are marginalized and absorbed and transferred directly to the customer via markups.

 

[JaYp146]

FWIW eVGA didn't charge me a cent to replace the 650i Ultra board I sent in for RMA ...

 

[MichaelD]

Thanks, SunnyD; I feel a bit better about it, then.

Jayp146; that's just my luck that I'd get charged. I only have owned and registered 5 different products with them...and have never RMA'd anything.

 

[fleshconsumed]

That's good to hear.

Especially after I specifically bought EVGA card as opposed to cheaper alternatives for their excellent RMA service.

/sarcasm