EVGA Lifetime warranty does not cover NEW/SEALED purchases from Ebay

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Captante

Captante

Lifer
Oct 20, 2003
30,338
10,858
136
Sorry to sound un-sympathetic, but if you expect me to be shocked that you got ripped off on a major purchase from e-bay, then I have a slightly used bridge in lower Brooklyn I'd like to sell you cheap!

Lesson for today: Ebay sucks.
 
B

Broken

Platinum Member
Apr 16, 2000
2,458
1
81
I bought mine new.

It is someone else that got screwed. For many people, you see a business selling computer parts on ebay that are new/sealed and it is stated that they have a warranty it is just like they purchased it from Newegg etc. There are many "Companies" that sell New computer parts on Ebay. Show me where it states New computer parts purchased from a company on Ebay are not covered at EVGA. Hell, show me at any computer site.

I am just trying to save some people grief. Show me someone to go to on Ebay that gives a crap enough to let these companies know that they are selling warranty-less products and I will do it.
 
B

Broken

Platinum Member
Apr 16, 2000
2,458
1
81
And the only blame I lay at EVGA is thet they need to clarify their Terms of Warranty. I will continue to buy from them.
 
Zstream

Zstream

Diamond Member
Oct 24, 2005
3,395
277
136
Originally posted by: Broken
I bought mine new.

It is someone else that got screwed. For many people, you see a business selling computer parts on ebay that are new/sealed and it is stated that they have a warranty it is just like they purchased it from Newegg etc. There are many "Companies" that sell New computer parts on Ebay. Show me where it states New computer parts purchased from a company on Ebay are not covered at EVGA. Hell, show me at any computer site.

I am just trying to save some people grief. Show me someone to go to on Ebay that gives a crap enough to let these companies know that they are selling warranty-less products and I will do it.
Click to expand...

QFT
 
Wreckage

Wreckage

Banned
Jul 1, 2005
5,529
0
0
Just get a receipt from the company that is selling it on eBay. If it's an individual, see if you can get their original receipt.

I bought a bunch of old parts on another forum and even though I did not need it the receipt for the original purchase was included. Kind of sad to see the guy orginally paid nearly $600 for the stuff and a few years later I got it for around $100.
 
C

Creig

Diamond Member
Oct 9, 1999
5,170
13
81
Hmmm... According to the EVGA warranty support page:

  • ALL Defective products sent in for RMA replacement MUST INCLUDE A COPY OF THE ORIGINAL INVOICE / RECEIPT. (Products NOT including invoice/receipt will be returned to the customer at customer?s expense.)

If the card a new/sealed retail package and a receipt is included, then I would have to say that the warranty should be honored. There is no mention of where the product can or can't be purchased from.

How do you define "ORIGINAL INVOICE"? If Best Buy has an overstock of cards and resells them to OfficeMax, does that mean that the warranty is no longer valid because OfficeMax is not the "Original" purchaser? How about if a local Mom & Pop computer store buys a half dozen items to resell in their store? Does this mean the warranty is now null and void? Their wording leaves a lot open to interpretation.

  • Lifetime Warranty is for all retail Graphics Card and Mainboard products ending in the part numbers A, AR, AX, BR*, BX*, DR, DX, FR, FX, SG, SL, or S2.
    * [Replacement products are shipped out as ?BR or ?BX and will carry the same lifetime warranty that your original purchase had based on your registration.]

Again, as long as it's a new/sealed RETAIL package, then I don't see why EVGA would object. I define a "retail Graphics Card" as one in the full retail packaging. Otherwise, it's OEM or whitebox.

I think EVGA needs to spell out their warranty terms better if they want to specifically deny eBay/auction sales. But until they do, I really don't think they would want to be denying people on this basis as there is nothing concrete in their warranty terms that would prohibit it.
 
N

nullpointerus

Golden Member
Apr 17, 2003
1,326
0
0
Originally posted by: Broken
I bought mine new.

It is someone else that got screwed. For many people, you see a business selling computer parts on ebay that are new/sealed and it is stated that they have a warranty it is just like they purchased it from Newegg etc. There are many "Companies" that sell New computer parts on Ebay. Show me where it states New computer parts purchased from a company on Ebay are not covered at EVGA. Hell, show me at any computer site.

I am just trying to save some people grief. Show me someone to go to on Ebay that gives a crap enough to let these companies know that they are selling warranty-less products and I will do it.
Click to expand...

These eBay companies aren't selling warranty-less products.

eVGA is simply ignorant of the fact that eBay has transitioned from a shoddy-card-in-bubble-wrap auction site into an auction site that also lets people establish business mini sites exclusively for selling new/retail items. Because of this ignorance, eVGA is effectively screwing legitimate customers. And there was ample evidence of eVGA's shortsightedness in the very thread they were commenting on -- except the eVGA rep. wasn't interested in seeing the evidence.

:thumbsdown:
 
Woofmeister

Woofmeister

Golden Member
Jul 18, 2004
1,385
1
76
I dont' usually take the company's side in any of these disputes, but EVGA's warranty clearly specifies that
EVGA will provide a lifetime warranty to the original purchaser . . .
Click to expand...

EVGA undoubtably has wholesale channels through which legitimate retailers obtain EVGA cards for resale to the public and a person selling an EVGA card (even a new, factory sealed card) on E-Bay is likely a member of the public who obtained the card from a retailer and is now engaged in a resale. Thus, in EVGA's view, somebody selling on E-Bay is the original purchaser and somebody buying is a secondary purchaser.
 
M

m21s

Senior member
Dec 6, 2004
775
0
71
Originally posted by: Woofmeister
I dont' usually take the company's side in any of these disputes, but EVGA's warranty clearly specifies that
EVGA will provide a lifetime warranty to the original purchaser . . .
Click to expand...

EVGA undoubtably has wholesale channels through which legitimate retailers obtain EVGA cards for resale to the public and a person selling an EVGA card (even a new, factory sealed card) on E-Bay is likely a member of the public who obtained the card from a retailer and is now engaged in a resale. Thus, in EVGA's view, somebody selling on E-Bay is the original purchaser and somebody buying is a secondary purchaser.
Click to expand...

QFT

XFX Would be your choice here because of there double lifetime warenty for the original owner, and the second owner.
 
P

Painman

Diamond Member
Feb 27, 2000
3,728
29
86
Some E-tailers just use Ebay as their storefront. If they actually do have a business name and a gov't tax ID, they should be able to whip up a company invoice for the sale and warranty should be valid.

But if you buy from the online equivalent of some guy's car trunk... understandably no.
 
M

Matthias99

Diamond Member
Oct 7, 2003
8,808
0
0
Originally posted by: Painman
Some E-tailers just use Ebay as their storefront. If they actually do have a business name and a gov't tax ID, they should be able to whip up a company invoice for the sale and warranty should be valid.

But if you buy from the online equivalent of some guy's car trunk... understandably no.
Click to expand...

Exactly. I mean, I understand if they don't want to warrant cards that individual people buy at retail and resell, but this is just stupid. For all they know the guy who sold him the card got it 'legitimately' from a wholesale distributor. Unless they make their retailers sign a contract saying they won't sell their products via eBay stores or something.

Also... reading their warranty, they don't really define what an "original retail purchaser" is. It seems awfully scummy to put the burden on the customer to try to figure out whether the brand-new item they purchased was really purchased at 'retail' or not, and even more so to spring it on them when they try to submit the item for warranty repair.

IMO, they get another day or two to hopefully sort this out and figure out that a customer that bought a new-in-box product should probably get warranty coverage. If they decide to screw everyone on this, though... well, they won't be looking forwards to much of my business, at least.
 
AVP

AVP

Senior member
Jan 19, 2005
885
0
76
Sure its lying but you cant just say it was a gift? Sure they will call you a nerd for getting a videocard as a present. But heck its true anyways, isn't it? *puts on flame retardant suit
 
I

ImDonly1

Platinum Member
Dec 17, 2004
2,357
0
76
If it is a lifetime warranty why do you need a receipt... just trying to not screw over the customer...
 
C

CP5670

Diamond Member
Jun 24, 2004
5,660
762
126
They don't ask for one, at least if you go through their website RMA system. I don't remember needing a receipt when I registered the card either.
 
S

Stumps

Diamond Member
Jun 18, 2001
7,125
0
0
yeah, it sounds pretty rough...I purchase a lot of hardware from Ebay...especially from Ebay stores...which quite often ARE legitmate Businesses that not only have a retail store but use Ebay as a means to sell products online as well.

Moral of the story is though....Don't buy EVGA, they suck ass anyway.
 
S

Sniper82

Lifer
Feb 6, 2000
16,517
0
76
I'd say as long as you register the card with them they might RMA with a receipt, its the cards thats not been registered that looks suspicous. Evga seems to be big about wanting one to register their card once they get it.
 
vhx

vhx

Golden Member
Jul 19, 2006
1,151
0
0
Originally posted by: Sniper82
I'd say as long as you register the card with them they might RMA with a receipt, its the cards thats not been registered that looks suspicous. Evga seems to be big about wanting one to register their card once they get it.
Click to expand...

Yeah. Also if you don't register your cards after 30 days, you won't be eligible for Lifetime Warranty or 1+1, just the 1 year standard. Most likely they did this to crackdown on people reselling their cards (those who didn't register and just resold), which for some reason they don't like. I'm sure you could get away with a receipt from the online store, and just ask them to exclude any ebay information on it.

BTW those who were able to RMA without a receipt probably did so before November, that's when they changed the policy IIRC.
/shrug
 
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