Ever sent anything back to ATI under warranty?

[NTB]

I have a 9800 pro which I bought over the summer that seems to have a bad power connector : once every day or two, I have to open the case and push the connector back in to make a good connection; if I don't, anything much more complicated than MS Word will cause video corruption, and the system will eventually lock up. Sometimes it doesn't even take that much; just now I started seeing corruption on the windows desktop. Shutting the system down, tightening the connection, and restarting the computer seems to have cured it.

I wonder if I sent it in, I could get one with a good connector on it. Any idea how long that might take? (I've got an old GF3 Ti200, so it's not like I'd be without a computer until I got the replacement.)

Nathan

 

[SickBeast]

I did once. It was terrible. They sent me an 8500LE to replace my 8500 retail. 230/230 instead of 275/275. :thumbsdown:

I've heard of others having similar problems. It makes me think their RMA department is full of scam artists.

The process took a couple of weeks or so IIRC, but I live 20 minutes from their headquarters.

RMAs are great, but you need backup hardware to use in the interm.

 

[NTB]

I doubt that an RMA would work; it's probably been too long - I bought the card at Best Buy a few months ago when they were selling them for ~$180 after MIR. I don't think I've even got the reciept any more.

EDIT: speak of the devil 😛 I just found the reciept. Don't have the box or any of the packaging any more though; I know that.

Nathan

 

[ponyo]

ATI warranty is 3 years for retail. You should definitely RMA your 9800 Pro. It's covered under warranty.

 

[SickBeast]

Originally posted by: NTB
I doubt that an RMA would work; it's probably been too long - I bought the card at Best Buy a few months ago when they were selling them for ~$180 after MIR. I don't think I've even got the reciept any more.

EDIT: speak of the devil 😛 I just found the reciept. Don't have the box or any of the packaging any more though; I know that.

Nathan

You don't need the receipt or packaging. Just the card. Go to the ATi website and fill out the RMA form.

 

[NTB]

RMA form filled out and sent; waiting for the # and an address now. Running my old GF3 in the mean time.

I guess when it rains, it pours 😛 I've been building computers for a couple of years and never had to RMA a thing - until now. This is the second RMA I've sent in nearly as many months (the first was a dead stick of RAM).

Nate

 

[NTB]

Originally posted by: SickBeast

Originally posted by: NTB
I doubt that an RMA would work; it's probably been too long - I bought the card at Best Buy a few months ago when they were selling them for ~$180 after MIR. I don't think I've even got the reciept any more.

EDIT: speak of the devil 😛 I just found the reciept. Don't have the box or any of the packaging any more though; I know that.

Nathan

You don't need the receipt or packaging. Just the card. Go to the ATi website and fill out the RMA form.

no, I guess not. I thought you were talking about sending it back to the store, rather than the company. The only other RMA I've had to do, I sent the part back to newegg because the RAM stick died on me less than a week after I bought it.

Thanks for the help!

Nate

 

[Melted Rabbit]

I have RMAed three cards to ATI before, and the only problem was that it took a few weeks to get the card back. I have owned twelve ATI cards over the years so having three go bad, while not good, isn't that bad either. Besides I am picky about my hardware and I sometimes go to great lengths to find what is wrong with the system.

The first card I had to RMA was a Mac Radeon 7000 with PCI bus "issues". I recieved another Mac Radeon 7000 that worked fine even though ATI stated that they found nothing wrong.

The second card was a PC Radeon 9800 Pro that I recieved from the 9800Pro preorder directly from ATI. The problem was that the DVI port was not soldered on correctly. I recieved another 9800 Pro that worked fine even though ATI stated once again that they found nothing wrong.

The third card was an AIW 9800 Pro that would overheat and had garbled video. I recieved another AIW 9800Pro and it seems to work fine. This time at least ATI did not try to claim that they found nothing wrong.

For the most part I think that ATI's warranty service is okay, but it could be a bit faster. However this is undersandable as ATI tests out the card that gets sent in before they ship another.

 

[NTB]

Originally posted by: Melted Rabbit
I have RMAed three cards to ATI before, and the only problem was that it took a few weeks to get the card back. I have owned twelve ATI cards over the years so having three go bad, while not good, isn't that bad either. Besides I am picky about my hardware and I sometimes go to great lengths to find what is wrong with the system.

The first card I had to RMA was a Mac Radeon 7000 with PCI bus "issues". I recieved another Mac Radeon 7000 that worked fine even though ATI stated that they found nothing wrong.

The second card was a PC Radeon 9800 Pro that I recieved from the 9800Pro preorder directly from ATI. The problem was that the DVI port was not soldered on correctly. I recieved another 9800 Pro that worked fine even though ATI stated once again that they found nothing wrong.

The third card was an AIW 9800 Pro that would overheat and had garbled video. I recieved another AIW 9800Pro and it seems to work fine. This time at least ATI did not try to claim that they found nothing wrong.

For the most part I think that ATI's warranty service is okay, but it could be a bit faster. However this is undersandable as ATI tests out the card that gets sent in before they ship another.

I've had two ATI cards, and had to return them both. I bought an original Radeon 32MB card a few years back, and it was dead out of the box. Took it back to the store and got a cheaper nvidia card as a replacement. Now I've got to return this cad because of the flaky power connector.

Nate