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error 629 on the dial-up,why? ( fix the error,me stupid)

K

krisoto

Golden Member
i recently add a new phone line exclusively for the internet but i can't connect thru i got a error 629. i check the line,this dials only locally to the isp's tel.no. i use it to dialout to my cell phone or dialling this line i'm using now. all works perfectly. what could be the problem?

finally got it to work, it's the wall jack that is not tighten for the wire to "connect" but anyway thanks for everybodies help
 
Make sure your internet software or dialer is not dialing an area code or is when needed.

If you dont dial an area code to call your cell and your ISP access # is local then make sure its not dialing an area code. Look for something that might say "Use dialing rules" or "Dial area code" whatever.
 
More info/clearer explanation needed.

If I understand this correctly, you are using your computer to dial into your ISP. Using your main phone line, you connect fine. If you swap the phone line to the 2nd/new phone line, which is setup for local calls only, you get the error? That sounds like a problem for your local Telco to repair.

I would do the following just to make sure you are comparing apples to apples. Please confirm if this is EXACTLY what you have done, and if anything about this has changed, try the following exactly and note the result: On your main phone line, dial into your ISP and get a connection. Check your mail, surf, whatever if you must, but when you are done, disconnect. Once you have disconnected, disconnected the phone cable that is connecting your computer and the wall jack from the WALL JACK ONLY. Now, insert that cable into your new line's phone jack.

At this point, the only difference between your connection a minute or so ago and now is that your computer is plugged into a different wall jack, which happens to be a different phone number. The hardware, including phone cables, should all be the same. Try to re-connect to your ISP. If you connect okay, then your problem is related to the other variables you introduced to your line's setup before. (If you had a different cable, or had another piece of equipment between your modem and the wall jack, it is causing your problem. If it is a different computer, then you have a problem on the other PC.)

If you are UNABLE to connect, call your Telco's repair line and have them check your new line. there is a problem in it. It could be just very noisy (ie. static, which is preventing the modems from synching) or some other problem. Does the modem dial-out on the 2nd line and attempt to connect to the ISP, or do you have a problem even dialing? I'm not sure exactly what 629 is, but if the modems are trying to synch and failing, there has to be noise interference keeping you from negotiating that link.

You indicate that you can dial your cell or the other phone line fine, but the variable missing is that you are not trying to get the modem to negotiate a connection between those lines. You are simply dialing through. the dialing part fdoesn't seem to be the problem. negotiating the link does. My guess is telco problem.
 


<< If I understand this correctly, you are using your computer to dial into your ISP. Using your main phone line, you connect fine. If you swap the phone line to the 2nd/new phone line, which is setup for local calls only, you get the error? That sounds like a problem for your local Telco to repair. >>



that's right

telco do they charge high? bec. i hire someone outside to add an extension for the sec. line
 
oh one more. on the window connection,i saw the mesage verify: dialing and after that the error come out not even the status: logging to network comes out
 
The Telephone company may or may not charge you a lot. I live in baltimore, MD, and we have verizon. I subscribe to the Wire maintenance Plan, so they charge me $4-5/mo (not even sure anymore) to guarantee the lines. if I have a problem, they will come out and look at the jacks, wiring, etc. to determine the problem. Once identified, they will fix the problem. HOWEVER, they have 2 levels of plans. The one I have it the reduced plan. The full plan is all-inclusive, in that even if I call them for service and they come out and determine that the phones don't work because my 900MHz cordless got dropped into the bathtub and I left it plugged in anyway so the line is getting shorted out, I am not charged. The plan I have only protects the wiring up to the wall jack and any verizon owned equipment.

Now...this is where it gets tricky, because other variables can play into this. My last apartment contracted a 3rd party vendor to come out and setup the phone jacks for every apartment in the entire complex to have a data port and a phone line. That way, they could attempt to sell broadband internet access and compete with the cable modem and DSL markets, and since the cable modem service was not allowed into the complex until a month or two AFTER the jacks were changedover, they got a jump on the competition. But...everytime we rec'd notice that the company was coming to swap our jacks over, they didn't show up. Finally, a main switch or something was thown, and we lost our phones. I knew my phones, answering machine, etc. were not to blame, so we called the phone company. they couldn't tell just by running tests, so they sent a tech out to troubleshoot. when the tech arrived, hhe checked my jacks and the main lines going to the NID. From the NID, the 3rd party vendor had installed their own equipment. So...the lines to the NID were fine, and my jacks were fine, and the problem was in the other vendor. I received an $80 bill and still had no phones. After about 8 months, i finally got reimbursed from the 3rd party vendor, but it was a pain in the butt.

Your best bet is to verify you have a solid dial tone and see if the phone seems clear when you talk (no static). If so, check to see if you have a wire maint. plan on your line. If so, call the repair line and ask for them to check your line. If not, order it, dial using your main line for another month, then call the problem in.

I did note that you said you had a friend wire an extension for the 2nd line. Is this a different line than the one you initially had installed? In other words, did you have another jack added? If so, i would either:
a) Buy a very long phone cord (25-foot or longer if necessary) or
b) temporarily move your CPU, Monitor, KYBD, Mouse, modem (if external) to the main jack for your 2nd line and see if the problem persists. this will help you isolate the problem to a bad jack or a bad line.
 
Just pick up the phone on that new line and dial the access #.. if you hear a loud screeching sound then that line is able to dial in to your ISP hardware.

Error 629 means your computer was disconnected by the remote computer. Could be line noise is causing the problem.

When your computer dials out do you hear it dial, then hear the screaching sounds of the handshake?

It could be its not dialing the correct # or dialing it correctly. Oddly enough seen it where some cities it didnt matter if you dialed an area code or not.. but you couldnt connect to ISP if you did dial an area code.. beats me.
 


<< When your computer dials out do you hear it dial, then hear the screaching sounds of the handshake? >>


yes i heard the load screach doing the handshake but it won't get all the way to username and password to identify even it's the same one i use on the first line
 
i think i got something here. i tried different phone line, different jack but only this line is the only one working. what could be the problem, could it be the computer is assign only to this tel.no., how do i fix this?
 
do you have to dial a certain number to get the second line? if so you need to input that into the dialup settings.
 


<< do you have to dial a certain number to get the second line? if so you need to input that into the dialup settings. >>



no,i don't have too, "dial-up setting" which one?
 
If you can only dial out on one phone jack, then I really believe you have a problem with the internal wiring in the rest of your jacks. You can either go to your local library, borrow 1 or more books on telephones and try to figure it out yourself, or just have the local telco or any other licensed professional to come check out your lines. At this point, it doesn't look like you have any other choice, unfortunately.
 
have you tried calling your isp and asking what's up? also your telephone company. This might sound stupid(always sweat the little things) but have you tried clearing your username and password and typing them in again? Also do you have a backup number to dial that you isp gave you? have you tried that one.
 
i called the isp and they said it's the line that has the problem bec. i can do voice but not data like fax or internet. so my best bet is to call an independent lineman who also works for the mabell(sidejob) and maybe he will do this
 
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