Epox tech support SUCKS!!! Idiots. ** Update: not idiots **

[VBboy]

<<< Update is at the bottom of this post >>>

I E-mailed this question to Epox the other day:

--------------------------------------------------------------------
Subject: Are there any known problems with the motherboard 4G4A+?

I would like to find out from you if there are any known problems
with the motherboard 4G4A+, whether voltage-related, or some others.
I would rather find this out before making this motherboard purchase.

Thank you in advance

--------------------------------------------------------------------

They replied:
Dear user,
We have issue to report regarding that issue.



Thank you for your interest in EPoX products and contacting our support
department. If you reply ensure to include all previous E-mail text. It
will prevent unnecessary delays and guarantee the fastest possible
response.
--------------------------------------------------------------------

What the &*#% ?! They have issue to report regarding a what where?!
Idiots. I'm E-mailing them again.


**********************
UPDATE
**********************
Ah, I tried another E-mail address. This time, they were... speaking English
The message of their E-mail is below:

Dear customer,
We have not had any report of any problems with the board Vcore drops
when running under higher CPU loads. However the board bios will
manually enable you to set the Vcore voltage if you chose to.

**********************

Aha! Good boys

 

[Insane3D]

There are no "issues" with the 4G4A+...voltage or otherwise.

Also, could "We have issue to report regarding that issue." mean "We have no issues to report regarding that issue."? I don't believe English is their first language...

 

[MrMilney]

I admire the optimism you exhibit when you say you are going to e-mail them again in hope of getting a better answer the second time around. You have much more faith in humanity than I do.

 

[CubicZirconia]

Their website is just as bad.

 

[BD231]

Thats EPox for you

 

[VBboy]

I e-mailed them. Awaiting their response.
I don't understand how their tech support can be so.. non-English-speaking.

It's like a cop who doesn't speak English:
"Officer, why did you pull me over?
- We have an issue regarding your driving issue that will will persue surely"

I'll let you know how it works out.

 

[nortexoid]

nevertheless, i'm sure the epox tech support team has better things to do than respond to every consumer who emails them asking if their products are faulty in some way or other...

perhaps there's more than one idiot.

 

[PG]

What do you expect?
They aren't going to say that their motherboard has problems are they?

You are better off doing some research yourself. Look for reviews on the web.

 

[Wingznut]

Their manual is no better. It reads like it was written in another language, and then put through the bablefish grinder.

For example (an exact quote from page 3-4)...

"Intel Pentium 4 processor might be crashed if installed with a regular CPU Fan since it is equipped with all new micro- architecture that brings quite small size of CPU(Die). We recommend using Intel's regerence design thermal solution which is an active heatsink; and extruded aluminum heatsink based and a fan attached to the top on the fin array.

Additionally, please do apply heatsink thermal compound or paste and install CPU fan to avoid CPU orverheated and damaged."

 

[J3anyus]

It's like a cop who doesn't speak English:
"Officer, why did you pull me over?
- We have an issue regarding your driving issue that will will persue surely"

Hahaha...

 

[Mem]

Also Epox tech support is different for each country,I know Epox UK has pretty good tech support.

 

[formulav8]

I have never had any problem with Epox. Sorry for yours.

 

[Miramonti]

Originally posted by: VBboy
I e-mailed them. Awaiting their response. I don't understand how their tech support can be so.. non-English-speaking. It's like a cop who doesn't speak English: "Officer, why did you pull me over? - We have an issue regarding your driving issue that will will persue surely" I'll let you know how it works out.

Sure, maybe getting pulled over by a cop in Asia or something.

You're buying an imported product. For example, everything that we export to Japan, are our companies customer support always supposed to speak Japanese if they call? Not.

 

[First]

Originally posted by: Wingznut PEZ
Their manual is no better. It reads like it was written in another language, and then put through the bablefish grinder.

For example (an exact quote from page 3-4)...

"Intel Pentium 4 processor might be crashed if installed with a regular CPU Fan since it is equipped with all new micro- architecture that brings quite small size of CPU(Die). We recommend using Intel's regerence design thermal solution which is an active heatsink; and extruded aluminum heatsink based and a fan attached to the top on the fin array.

Additionally, please do apply heatsink thermal compound or paste and install CPU fan to avoid CPU orverheated and damaged."

Wow, that is terrible. But that's the worst I've seen, most Epox manuals are pretty good, despite the occasional grammatical slipup...

 

[VBboy]

Originally posted by: nortexoid
nevertheless, i'm sure the epox tech support team has better things to do than respond to every consumer who emails them asking if their products are faulty in some way or other...

perhaps there's more than one idiot.

Well, there is nothing wrong with asking if a certain product has known issues! I am not asking if they think their company stinks, or if their motherboard such-and-such is a piece of sh|t. I am simply asking if it has any KNOWN problems. Microsoft has a huge section on their website dedicated to known and fixed bugs, compatibility issues, and other problems with Windows and all their other products. Otherwise, I would buy this motherboard, and just RMA it, and everyone would lose out.

Don't forget that most manufacturers issue a recall warning if a product is defective, so you can have it repaired or exchanged. So again, it's better to ask in advance.

P.S. If they did not want to disclose any information, all they had to say was "Sorry, sir, but we are not at liberty to disclose any information pertaining to defects of this or any other product that we manufacture or have manufactured at any point in time."

 

[rickn]

LOL, that manual is written in ENGRISH

 

[nortexoid]

Originally posted by: VBboy

Originally posted by: nortexoid
nevertheless, i'm sure the epox tech support team has better things to do than respond to every consumer who emails them asking if their products are faulty in some way or other...

perhaps there's more than one idiot.

Well, there is nothing wrong with asking if a certain product has known issues! I am not asking if they think their company stinks, or if their motherboard such-and-such is a piece of sh|t. I am simply asking if it has any KNOWN problems. Microsoft has a huge section on their website dedicated to known and fixed bugs, compatibility issues, and other problems with Windows and all their other products. Otherwise, I would buy this motherboard, and just RMA it, and everyone would lose out.

Don't forget that most manufacturers issue a recall warning if a product is defective, so you can have it repaired or exchanged. So again, it's better to ask in advance.

P.S. If they did not want to disclose any information, all they had to say was "Sorry, sir, but we are not at liberty to disclose any information pertaining to defects of this or any other product that we manufacture or have manufactured at any point in time."

listing known issues w/ an OS is one thing, listing them w/ a rather recently released motherboard is another....and i'm sure it's even harder to pinpoint problems specifically w/ the motherboard rather than, say, the chipset it utilizes...should they be liable to report all VIA's chipset bugs simply because the board implements a VIA chipset?...i think not...chekc VIA's site for that.

i honestly just think that u're wasting your own and their time sending out emails of such a nature...tech support is there to help people who actually have tech related issues, not people asking - to put it bluntly - stupid questions.

also, i think you should've directed that question to sales if any dept. at all...but whatever...just stop knocking epox's tech support for no good reason.

 

[cmdrdredd]

You should have used the search button in this forum to search for the product you were interested in. You'd find more issues and solutions and topics here than Epox would be able to tell you about.

 

[xylem]

VBboy, I agree with checking stuff out in advance before purchasing. The thing about tech support is that you almost always be able to get more information from reading about other people's experiences. Tech support usually only acts on information that comes directly from their own company, and that information is often behind-the-times, especially when it is headquartered in another country.

As far as the unintelligable nature of the email response is concerned, did you email them through their "English" tech support page?

Epox enlish mo/bo support

If so, then the reply that you received is definitely strange. Before the link to contacting them, they do say "...will do our best to help every one to the best of our ability," implying that, perhaps, they may not be able to respond in fluent English.

For what it's worth, I have had good support from both the Asus and Abit U.S. offices, and they are also headquartered in Asia.

 

[McCarthy]

Dang, I hope other companies manuals aren't any better. Epox's seems just about right. My favorite part of building a new computer from the motherboard level up is reading the manual!

Uh, seriously. I find it quite funny. Long as the diagrams are correct the text is usually unnecessary anyway.

--Mc

 

[sandorski]

Hmm, that's odd, somone e-mailing tech support for an opinion on a product.

Technically speaking: You(consumer) is/are supposed to buy the product, then experience a problem with said product. Then, and only then, do you contact Tech Support for, well, Tech Support. I would have just deleted your e-mail, consider yourself lucky to have received a reply.

 

[tenoc]

Is not "engrish".

Is chinglish.

Some component makers run their manuals past an export-market- native-language editor, some clearly don't.

This observation is not limited to Asian suppliers. I've seen German equipment with manuals reading like something out of Hogan's Heros, but more technical.

 

[VBboy]

Updated. Sorry if this bothers someone. And very sorry if this bothers a moderator