Nitemare
Lifer
First of all I don't really have a problem getting customer support from India as long as it is a knowledgable rep. Half of the people I speak to daily have a really thick Indian or Asian accent and I am for the large part able to understand them and carry on a conversation with them.
My credit card expired on a service that they automatically bill every month so I was not able to use the service and received a generic error message saying that there was accounting problems. I pride myself on being able to speak without a hint of my southern ancestry and to speak clearly with crisp annunciation. I called the rep and literally had to shout into the phone for her to hear me. She could not understand how to spell my last name when I gave it to her even after spelling it out using words(spent a couple minutes on that one) Then we tried the userid..this was even a great undertaking linux1234. I said linux 1 2 3 4, then spelled it out word wise 1 2 3 4. She eventually got the linux part but then only 1 2 3. i was finally able to convince her that there was a 4 on the end or she got incredibly lucky and was able to find me.
She told me what the problem was, so I said to just change the date..gave her the new month and year. She said she needed to hear the card number (I'm thinking please God no) After 15 minutes of shouting at my card number I get her to eventually read it back to me correctly. She says that she they are unable to bill me as the card needs to be authorized. I say how can that be when you have been automatically billing this card for over a year? She tells me to contact the bank and have them authorize the billing. I get her name.
I call the bank and they say Huh? There is no reason why they can't charge it. They do some checking and the dumbsh!t is trying to use the wrong month (Apparently October sounds too much like July)
I call back and ask to speak to someone not (insert her name here). I get someone else and have to read my card number back to(but no shouting this time). Get it right on the second or third time and they say they will send me an email where I can do a customer service review. I did not ask for one, but I'm thinking okay then...I get a chance to rant.
A week goes by no email :frown:
My credit card expired on a service that they automatically bill every month so I was not able to use the service and received a generic error message saying that there was accounting problems. I pride myself on being able to speak without a hint of my southern ancestry and to speak clearly with crisp annunciation. I called the rep and literally had to shout into the phone for her to hear me. She could not understand how to spell my last name when I gave it to her even after spelling it out using words(spent a couple minutes on that one) Then we tried the userid..this was even a great undertaking linux1234. I said linux 1 2 3 4, then spelled it out word wise 1 2 3 4. She eventually got the linux part but then only 1 2 3. i was finally able to convince her that there was a 4 on the end or she got incredibly lucky and was able to find me.
She told me what the problem was, so I said to just change the date..gave her the new month and year. She said she needed to hear the card number (I'm thinking please God no) After 15 minutes of shouting at my card number I get her to eventually read it back to me correctly. She says that she they are unable to bill me as the card needs to be authorized. I say how can that be when you have been automatically billing this card for over a year? She tells me to contact the bank and have them authorize the billing. I get her name.
I call the bank and they say Huh? There is no reason why they can't charge it. They do some checking and the dumbsh!t is trying to use the wrong month (Apparently October sounds too much like July)
I call back and ask to speak to someone not (insert her name here). I get someone else and have to read my card number back to(but no shouting this time). Get it right on the second or third time and they say they will send me an email where I can do a customer service review. I did not ask for one, but I'm thinking okay then...I get a chance to rant.
A week goes by no email :frown:
