Email Header Help Or, Buy Maxtor

[olds]

I think this rebate company is giving me the run around. Luckly I sent my rebate "Signature Confirmation".
They claimed they never received the rebate and asked me to email them the documents. I did and they claim the can't open them. They are .jpgs. Now, when I resend it I get this email but they did respond to it. They still claim they can't open it. I sent it from my attbi account with the images inserted so that they don't have to open anything but I get the same email.
Are they getting the email or playing with me?

Mail Delivery Subsystem <MAILER-DAEMON@grpnet02.parago.COM>

To :
<oldsmoboat@XXXXX.com>

Subject :
Returned mail: see transcript for details

Date :
Wed, 2 Apr 2003 12:24:13 -0600 (CST)

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The original message was received at Wed, 2 Apr 2003 12:24:12 -0600
(CST)
from grpwbl02 [192.168.102.29]

----- The following addresses had permanent fatal errors -----
<rebates@parago.com>
(reason: can't create (user) output file)
vserv
(reason: can't create (user) output file)
(expanded from: <rebates@parago.com>)

----- Transcript of session follows -----
550 5.0.0 <rebates@parago.com>,vserv... Can't create output

 

[Cuular]

Looks like there is a problem with the users account that you sent the email to. The end of your message sums it up pretty well. The mail service is unable to extract the "files" for that user. It could be any of a number of problems, but it looks like it may be that they created a bogus user to try and not pay the rebates.

 

[OZEE]

Have you tried contacting them through here? Looks like this should be their "official rebate query page"...

 

[olds]

Originally posted by: OZEE
Have you tried contacting them through here? Looks like this should be their "official rebate query page"...

I used the form on Staples Rebate page which looks exactly like that one.
Staples
They are responding to my emails which makes the one I copied and pasted seem odd. I email them, I get that message and later they respond. But it's always the same thing. "We can't open your attachments" or the latest, "we have no record of you".
I posted the rebate form and the sig confirmation form on a web site so they can't claim they can't see them.

 

[olds]

Just got an email from them:

Dear Chris:
Thank you for your rebate inquiry. Unfortunately, we are unable
to honor your rebate request because Maxtor has closed this particular
rebate promotion. We sincerely apologize for any inconvenience.

We appreciate your participation in this promotion. If there
is anything else we can do to assist you, please contact us at
rebates@parago.com. We are always happy to help.
Be sure to visit our website at www.RebatesHQ.com for future
rebate opportunities

Sam
The Rebate Centre

I have copies of everything with Signature Confirmation. I emailed Maxtor and Staples to see if they could put some pressure on them.

 

[dakata24]

they dont have a fax machine?

 

[olds]

Originally posted by: dakata24
they dont have a fax machine?

Yes. They asked me to email it. Now that I think about it, probably with the intention of saying that they couldn't open the attachments.

 

[olds]

Got this from Maxtor.

Chris,
Your email was forwarded to me for assistance. I am pretty sure that when you apply for a Maxtor manufacturer rebate, it goes to Texas. But the promo # that was given to you, looks like one of ours. I know that Staples uses the same rebate company that we do, Parago. So I am going to send all of your information over to them to see if they can enter you for this promotion. If they are not able to, then I will just have them cut you a check for $30.
I will let you know as soon as I hear back from them.
Thank you for all of your patience.

 

[olds]

Got another email from Maxtor:

Chris,
I am just sending you a quick email to let you know that Parago just cut a check and you should receive it within 15 business days.
Please let me know if you have any questions or concerns.
Have a nice day,

 

[Shaftatplanetquake]

Originally posted by: oldsmoboat
Got another email from Maxtor:

Chris,
I am just sending you a quick email to let you know that Parago just cut a check and you should receive it within 15 business days.
Please let me know if you have any questions or concerns.
Have a nice day,

Hope you get it G.

Looks like they are jerking you around.