EIZO FS2434: backlight bleeding and RMA

[laMonaca]

Hello.

I recently bought an EIZO FS2434, and despite the stunning overall performance it presents a backlight bleeding. Take a look at these photos:

Image 1 Image 2 Image 3 Image 4

It's a pain to see this in dark scenes, so my questions are:
- can this be fixed without losing warranty?
- otherwise: is it worth to open an RMA ticket (i.e. would they repair/change the monitor?)?

Thanks

 

[imaheadcase]

If you just bought it, of course its under warrenty. Return it asap. Not sure how they do it, but you might be out shipping costs depending on company. Some will just have you pay to send it to them.

 

[laMonaca]

If you just bought it, of course its under warrenty. Return it asap. Not sure how they do it, but you might be out shipping costs depending on company. Some will just have you pay to send it to them.

Bought it last week
So, it is indeed a defect? Generally monitors have better or worse bleeding?

PS: Yes, the monitor is under warranty, but is this defect enough for an RMA?

 

[motsm]

Honestly, that amount of back light bleed doesn't look ridiculous for some IPS panels, but I couldn't find a detailed review of this model from the quick Google search I did to compare. I'd say generally monitors have less than that though, so you could try an RMA if they will accept it.

 

[lavaheadache]

I would try messing with it a little bit first. Sometimes applying pressure around the bezel and screen can clear that up.

 

[3DVagabond]

It's hard to tell from photos because we don't know the level of exposure. But you can tell from your own use. It does look excessive though.

Just to add: For the price I'd expect there to be no backlight issues. I'd probably save ~$100 and go with the Dell U2414H which also offers the super slim bezels and is thoroughly reviewed.

 

[laMonaca]

Thanks for the replies

@motsm it is indeed not ridicolous, it does not inficiate the normal use of the panel; but, it does comes out in dark scenes, and for a gaming monitor it's a pain
@lava I tried a lot, the upper part almost disappears for a few second than "start bleeding" again, the lower part (bottom left) is impossible to stop.
@3D I can make some photos at a precise exposure level, just tell me thanks for the advise, but I really love this monitor, once fixed this it is gorgeous.

 

[3DVagabond]

Thanks for the replies

@motsm it is indeed not ridicolous, it does not inficiate the normal use of the panel; but, it does comes out in dark scenes, and for a gaming monitor it's a pain
@lava I tried a lot, the upper part almost disappears for a few second than "start bleeding" again, the lower part (bottom left) is impossible to stop.
@3D I can make some photos at a precise exposure level, just tell me thanks for the advise, but I really love this monitor, once fixed this it is gorgeous.

I couldn't tell you what expose settings to use, sorry. It's just that with long exposure times a camera can be more sensitive than the naked eye.

Is this what you see when you look at the screen with the naked eye? If it is then it's awful and I would request an RMA.

 

[laMonaca]

Is this what you see when you look at the screen with the naked eye? If it is then it's awful and I would request an RMA.

Not at all, those shots were made to stress the defect, these ones are almost what I see: Image 1 Image 2 Image 3 Image 4

Keep in mind that when the room is dark you see it a lot better.

PS I emailed the EIZO support center of my region, and they answered that "I should with no doubt open an RMA procedure".

 

[3DVagabond]

That's really bad.

 

[laMonaca]

That's really bad.

So your suggestion is to RMA?