eBayer sent me the wrong item, do I have to pay return shipping?

[SandEagle]

i received an item from China today. The item came in with Chinese software instead of English, as promised on their site. They offer refunds but the buyer has to pay shipping. Should I have to pay even though they are at fault?

 

[sixone]

Nope. Their error, their responsibility.

 

[RavenSEAL]

No, file a claim with eBay.

 

[SandEagle]

that's what I figured. i am waiting for them to respond. frikkin idiots i swear. you're shipping to the US, how can you not send me the right item? been waiting two weeks.

 

[Gillbot]

You are responsible for return shipping. Read the paypal/ebay policy.

 

[slag]

You are responsible for return shipping. Read the paypal/ebay policy.

I wouldn't think so if he was shipped the incorrect item. Why should he have to bear the burden of paying shipping when he didn't receive what he paid for?

No, seller needs to ship the correct item and pay for return shipping due to THEIR error.

 

[Gillbot]

I wouldn't think so if he was shipped the incorrect item. Why should he have to bear the burden of paying shipping when he didn't receive what he paid for?

No, seller needs to ship the correct item and pay for return shipping due to THEIR error.

You are still responsible for returns. READ the policy.

This happened to me with some "cheap chinese goods" recently. It was a $20 media player and they sent me a cell phone case instead. I had to return it for a refund on my dime which via trackable carrier would have been $25. I argued with the lady at paypal for over a half an hour with no luck. $20 lesson, US sellers ONLY for me from now on.

http://pages.ebay.com/help/policies/buyer-protection.html

If the case is based on an item not as described case, the resolution would include:

Responding to the case by providing proof to eBay that the item was described accurately and consistently throughout the listing and all associated communication (for example, providing documentation that supports "original," "first edition," or similar claims)

Agreeing to send a replacement item after the buyer returns the original, if this is what the buyer prefers

Refunding the buyer up to the full cost of the item (including any applicable sales tax) plus original shipping

Typically, they try to get the seller to offer a refund without return, but depending on value, that isn't always an option.

 

[SandEagle]

You are still responsible for returns. READ the policy.

This happened to me with some "cheap chinese goods" recently. It was a $20 media player and they sent me a cell phone case instead. I had to return it for a refund on my dime which via trackable carrier would have been $25. I argued with the lady at paypal for over a half an hour with no luck. $20 lesson, US sellers ONLY for me from now on.

http://pages.ebay.com/help/policies/buyer-protection.html


Typically, they try to get the seller to offer a refund without return, but depending on value, that isn't always an option.

it's a $200+ item. i'll pay the shipping if they put up a fight. should i file a paypal claim now? agreed though, US sellers only from now on.

 

[Gillbot]

If you use paypal and file a dispute, you fall under paypal's policy:
https://cms.paypal.com/us/cgi-bin/?.../UserAgreement_full#13. Protection for Buyers.

13.4 Coverage Amount. If you are eligible for PayPal Purchase Protection and PayPal finds in your favor on your Claim, PayPal will reimburse you for the full purchase price of the item and original shipping costs – with no cap on coverage.

PayPal will not reimburse you for the return shipping costs that you incur to return a Significantly Not As Described item to the Seller or other party specified by PayPal. If the Seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the Seller for an Item Not Received claim even if you did not receive the goods.

 

[Red Squirrel]

Unfortunately yeah. When you RMA something, you pay shipping. Same deal here. If they're nice enough they'll pay to send the replacement to you though.

 

[Gillbot]

it's a $200+ item. i'll pay the shipping if they put up a fight. should i file a paypal claim now? agreed though, US sellers only from now on.

You can try ebay's resolution process, if that moves slowly (couple days +) then yes, file a paypal claim. I'd at least give them a chance to correct it, they may be willing to eat the loss on return shipping to keep their high ebay rating if they have one.

 

[JamesV]

It depends on the seller.

Some auctions state specifically that "buyer must pay return postage" for returns.

Don't know if that is legal according to Ebay/Pay Pal terms, but I see that alot.

I've only bought one item from international sellers, a fire-starter stick for camping, and the one I received was the smaller version, not the thicker one shown in the pictures. It was only $3, compared to $5+ USA shippers... next time I'll take the $2 hit; no more international buying for me.

As a seller myself, if I sent the wrong item, I would pay for the return postage. Even if I stated "buyer must pay return postage", that is assuming what I sent was damaged or not as described... not the wrong item. Wrong item shipping is the sellers fault.

 

[Schfifty Five]

Sandeagle, let's say you do file a claim with paypal/ebay and they side with you.

You get your money back, but you are now required to send the item back to the seller. You still will have to pay for return shipping since paypal won't give you more than what you paid to the seller.

Right?

 

[Gillbot]

Sandeagle, let's say you do file a claim with paypal/ebay and they side with you.

You get your money back, but you are now required to send the item back to the seller. You still will have to pay for return shipping since paypal won't give you more than what you paid to the seller.

Right?

Yes

 

[Dulanic]

You are still responsible for returns. READ the policy.

This happened to me with some "cheap chinese goods" recently. It was a $20 media player and they sent me a cell phone case instead. I had to return it for a refund on my dime which via trackable carrier would have been $25. I argued with the lady at paypal for over a half an hour with no luck. $20 lesson, US sellers ONLY for me from now on.

http://pages.ebay.com/help/policies/buyer-protection.html


Typically, they try to get the seller to offer a refund without return, but depending on value, that isn't always an option.

Dispute it with the credit card. You didn't use PayPal from checking right? That would be dumb.

I know the Visa and Mastercard operating regs and they say you only have to make the merchandise available to the merchant which would mean you offered to send it back to them if they provide the label.

 

[Merad]

Dispute it with the credit card. You didn't use PayPal from checking right? That would be dumb.

I know the Visa and Mastercard operating regs and they say you only have to make the merchandise available to the merchant which would mean you offered to send it back to them if they provide the label.

I wouldn't be surprised if the CC company/bank refused to dispute a Paypal charge and directed you to Paypal.

 

[Dulanic]

I wouldn't be surprised if the CC company/bank refused to dispute a Paypal charge and directed you to Paypal.

They can't do that. It's called regulation z and/or e depending if it's credit or debit card. Visa/MC both rule as if it's a merchant not that it's paypal.

They told paypal that if they want to act like a acquiring bank they will be treated as one.

 

[Gillbot]

Dispute it with the credit card. You didn't use PayPal from checking right? That would be dumb.

I know the Visa and Mastercard operating regs and they say you only have to make the merchandise available to the merchant which would mean you offered to send it back to them if they provide the label.

If you want to ruin your paypal account and possibly credit for it, sure.

 

[SandEagle]

Dispute it with the credit card. You didn't use PayPal from checking right? That would be dumb.

I know the Visa and Mastercard operating regs and they say you only have to make the merchandise available to the merchant which would mean you offered to send it back to them if they provide the label.

got Paypal tied to a Discover account. if crap goes south, i will have to dispute with cc.

 

[lxskllr]

Buying software from China; on Ebay!? That has terrible idea written all over it. I don't trust Americans to sell me good software, much less the Chinese.

 

[Dulanic]

If you want to ruin your paypal account and possibly credit for it, sure.

Very unlikely when they recover the money from the merchants account.

 

[Gillbot]

It still puts a chargeback mark on YOUR paypal account. Make it a habit, they'll close your account.

 

[Flash1969]

No way I'd pay it. You send me the wrong item and you'll be paying return shipping.

 

[postmortemIA]

Buying software from China; on Ebay!? That has terrible idea written all over it. I don't trust Americans to sell me good software, much less the Chinese.

he's buying hardware "item came with software". But yeah, it is bad idea, it could be very well a scam scheme.

 

[PieIsAwesome]

You sent me the wrong item.

Actually, nevermind. You did not send me the item. You still owe me the item.

You sent me something else though. Sent by mistake? I will gladly return it to you, but you will need to make arrangements for its return. You still owe me the item I ordered, though.

That is how I see it. That they sent you something is irrelevant. You bought something, they owe you it. The mistaken item is a separate issue. Do a PP dispute, get your money back, and keep your "gift," unless they make arrangements for you to return it that are convenient to you.