ebay sales.

[fantolay]

So I shipped someone a perfectly good item. He claimed it was missing some piece it wasn't. Next thing I know he says it doesn't work and he wants a refund.

I think he is having trouble downloading the right drivers for his PC or something or his Motherboard is incompatible.

NOT my fault. Either he is incompetent or didn't do his research.

What do I do for refund? Do I say, No I won't refund. Can he then file a paypal claim and screw me? Or do I say, I will refund once I receive the item? And force him to pay return shipping to me and then refund him or what?

I've made about 80 sales on ebay, never had to refund.

 

[SandEagle]

sounds like he's going to keep your part and send you back his defective.one

 

[busydude]

The sad truth is ebay almost always sides with the buyer. If ebay's decision come out in your favor, consider yourself lucky.

 

[fantolay]

hmmm. So if he files something with ebay and they side with him, what happens to me? Basically the item cost $12 including the $5 shipping. I'll refund him $12 if he sends it back to me. I will not refund him and pay for him to ship it back to me because it wouldn't even be worth it.

I just want the item back if he is going to get his $12 back.

Also my return policy was no refunds or exchanges.

 

[Ns1]

Also my return policy was no refunds or exchanges.

Depends on your feedback and value of item. I'd tell him to pound sand, personally.

 

[fantolay]

What does your refund policy say?

On this item the policy was that I do not accept returns or exchanges.

 

[Schfifty Five]

hmmm. So if he files something with ebay and they side with him, what happens to me? Basically the item cost $12 including the $5 shipping. I'll refund him $12 if he sends it back to me. I will not refund him and pay for him to ship it back to me because it wouldn't even be worth it.

I just want the item back if he is going to get his $12 back.

Also my return policy was no refunds or exchanges.

If paypal sides with him, I believe they will require him to ship the items back to you and then have you refund him when you get the items.

Someone correct me if I'm wrong about this.

 

[SpatiallyAware]

"If paypal sides with him" rofl

The guy is going to do a chargeback on his CC and paypal will immediately deduct that from your account. If you don't have enough to cover it, the terms you agreed to gives them permission to pull it direct from your bank account.

 

[Ns1]

"If paypal sides with him" rofl

The guy is going to do a chargeback on his CC and paypal will immediately deduct that from your account. If you don't have enough to cover it, the terms you agreed to gives them permission to pull it direct from your bank account.

...at which point you are protected under PP seller protection rules if you shipped it to a confirmed address.

If you have a registered PayPal account in the United States, you will be covered in the event of an unauthorized payment, an item not received dispute, chargeback, or reversal, as long as the transaction in question meets our eligibility requirements.


To be eligible for Seller Protection, you'll need to meet each of the following requirements:

You must send the item to the shipping address on the Transaction Details page.
You must respond to PayPal's requests for documentation and other information in a timely manner.
The item must be a physical, tangible good that can be shipped.
(Example: a DVD is eligible but an MP3 file is not)
Your primary residence, as listed in your PayPal account, must be in the United States.
We recommend that you ship the item within 7 days of receipt of payment. Or, if the payment is for pre-ordered or made-to-order goods, it must be shipped within the timeframe specified in your item listing.

Note: Item not received buyer claims filed directly with eBay are not covered under PayPal Seller Protection. Check out eBay Buyer Protection for more information.

https://cms.paypal.com/us/cgi-bin/?..._ID=security/seller_protection_faq#id7_header

italics are very important. It really depends on what action the buyer will take (but I don't see that as an issue since tracking/emails will clearly show it has been delivered/received)

 

[Fritzo]

A tip that I've always used is to put an obscure identifying mark on anything I sell. That way if they ship back something defective, I know they didn't do a switch-a-roo on me.