eBay question

[Turbonium]

So I got this motherboard off eBay. I left positive feedback.

Only then did I notice damage to the back of the PCB. The antistatic bag was torn/gouged, and the PCB is scratched (not shallow, not too deep, but enough to be more than noticeable).

I haven't tried installing the motherboard yet, but I'm thinking of getting it exchanged.

If I already left feedback, am I screwed? Is it completely up to the seller and how nice they feel?

 

[mnewsham]

I haven't tried installing the motherboard yet

So you're trying to create a solution for a problem that doesn't even exist yet?

Try it out if it doesn't work complain, if it does, no harm done, right?

 

[Turbonium]

So you're trying to create a solution for a problem that doesn't even exist yet?

Try it out if it doesn't work complain, if it does, no harm done, right?

It's just a lot of work to install a motherboard and everything, only to have it not work, then have to backtrack and get new thermal paste etc.

Also, this damage looks like legitimate damage. I'll post a pic up later.

 

[DesiPower]

I would say you are pretty much screwed but doesn't hurt trying to get in touch with seller and asking... was it a "Top Rated/Plus" seller?

 

[Porter21]

I would definitely say contact the seller to see what they will do for you. Top Rated sellers may be more willing to let you return it. Even though you left feedback (although you prob should have waited) that doesn't mean they won't accept an exchange/return. Even with the damage, it's possible the board is still fine. They may ask you to test it out. DOA policies may not cover it if it still works.

 

[SunnyD]

So what you're telling me is:

- You bought item off ebay
- You left feedback for said item before receiving/inspecting/testing item
- You notice damage on item after the fact
- You also don't have a clue how to test computer parts (who the hell doesn't test CPU/mobo/ram/psu before installing in a case first?)

Noob on all counts. You lose. File a claim anyway, paypal says the buyer is always right. You'll still probably win.

 

[Turbonium]

So what you're telling me is:

- You bought item off ebay
- You left feedback for said item before receiving/inspecting/testing item
- You notice damage on item after the fact
- You also don't have a clue how to test computer parts (who the hell doesn't test CPU/mobo/ram/psu before installing in a case first?)

Noob on all counts. You lose. File a claim anyway, paypal says the buyer is always right. You'll still probably win.

Lol, so rude.

I'd rather be noob every now and again than straight up rude such as yourself. Feel big.

 

[SunnyD]

Lol, so rude.

I'd rather be noob every now and again than straight up rude such as yourself. Feel big.

Rude or not, every point is common sense! Especially when it comes to ebay.

Seriously though, just file a paypal claim, item damaged/not as described. Odds are you will get your money back.

 

[Turbonium]

Rude or not, every point is common sense! Especially when it comes to ebay.

Seriously though, just file a paypal claim, item damaged/not as described. Odds are you will get your money back.

Sigh.

So you're saying you were rude. Great, thanks.

And my bad for screwing up with feedback. I never said I didn't in my OP. The point was to look at my options at this point. And using eBay's policies to my advantage isn't really an option, because I'm not a douche.

EDIT: Although there's a very good chance the seller knew about the damage before he shipped it out. And it's a new seller with <10 feedback, whereas I have >40, if that means anything. Hmmm...

 

[mnewsham]

And my bad for screwing up with feedback. I never said I didn't in my OP. The point was to look at my options at this point. And using eBay's policies to my advantage isn't really an option, because I'm not a douche.

Firstly sunnyD didn't call you any names that time, and the worst thing he said was you were a noob, BFD.
You are the one now who has escalated the affair to name calling "douche" is not really a term to be used lightly, also, being as you're the one who started the real name calling that would make you the douche in this case.

 

[SunnyD]

Sigh.

So you're saying you were rude. Great, thanks.

And my bad for screwing up with feedback. I never said I didn't in my OP. The point was to look at my options at this point. And using eBay's policies to my advantage isn't really an option, because I'm not a douche.

Of course I'm saying I was rude. I thought that was a given. You must not post here much...

Now, as far as being a douche, I never said nor implied you were. Nor was I suggesting you be one. I was suggesting you use eBay's policies as they were intended to be used. Was the listing for a new/like-new undamaged product? If yes, then file a claim! Nothing douchey about it.

 

[SaDiZTiKStyLeZ]

I wouldn't have left feedback without confirming that it was in working order first.

 

[Turbonium]

Firstly sunnyD didn't call you any names that time, and the worst thing he said was you were a noob, BFD.
You are the one now who has escalated the affair to name calling "douche" is not really a term to be used lightly, also, being as you're the one who started the real name calling that would make you the douche in this case.

I wasn't implying he's a douche... wtf. I guess you two are friends and you were quick to back him up. *shrug*

I wouldn't have left feedback without confirming that it was in working order first.

I know, I wasn't thinking. It's more of an OCD thing tbh.

 

[mnewsham]

I wasn't implying he's a douche... wtf.

saying "I am not a douche" implies you think he IS a douche, or else there would be no point in you bringing up douche at all, sheesh.

 

[Turbonium]

saying "I am not a douche" implies you think he IS a douche, or else there would be no point in you bringing up douche at all, sheesh.

No, it doesn't. You just read into it way too much.

I was saying I'm not a douche, implying that the vast majority of people who take advantage of eBay's "siding with the buyer, always" policy to their advantage to be douches. There was a thread on it earlier.

 

[SunnyD]

I wasn't implying he's a douche... wtf. I guess you two are friends and you were quick to back him up. *shrug*

Psst... ignore it. I know what you meant, and don't let the happenings here get to you. This is off topic, where we harass, have fun, and occasionally provide useful information.

For the record, I really don't give a crap what people think about me here.

Seriously though, if the listing made no mention of damage, regardless of the feedback and your 'lack' of inspection at the time of receipt, put in a claim. Especially if you feel the seller may have been dishonest. The claim will give the seller the opportunity to respond just the same, but the burden will be on the seller to prove the issue isn't his fault. It may "feel" douchey, but this is the way eBay works. Only you know if you're being legit about it, and that's all that's going to matter on your conscience.

 

[Turbonium]

Psst... ignore it. I know what you meant, and don't let the happenings here get to you. This is off topic, where we harass, have fun, and occasionally provide useful information.

For the record, I really don't give a crap what people think about me here.

Seriously though, if the listing made no mention of damage, regardless of the feedback and your 'lack' of inspection at the time of receipt, put in a claim. Especially if you feel the seller may have been dishonest. The claim will give the seller the opportunity to respond just the same, but the burden will be on the seller to prove the issue isn't his fault. It may "feel" douchey, but this is the way eBay works. Only you know if you're being legit about it, and that's all that's going to matter on your conscience.

I just contacted the seller without filing a claim/problem yet to see if we can resolve it that way. If not, I'm going to go the PayPal route.

EDIT: And yes, the listing said new/undamaged/unopened, and yet it came in custom packaging (though it was in antistatic packaging that was sealed). I figure though that the seller just had the motherboards in bulk, as I got 2 off him/her, and there's more available. Still, I left 4/5 stars for the "as described" section just for that. They really made it sound like it was a motherboard in a retail box, unopened.

 

[yhelothar]

It takes like 10 minutes to test a motherboard. You don't need to put it in your case. Just set it on the table, put in the CPU/ram/graphics/psu and power it up.

 

[SunnyD]

I just contacted the seller without filing a claim/problem yet to see if we can resolve it that way. If not, I'm going to go the PayPal route.

EDIT: And yes, the listing said new/undamaged/unopened, and yet it came in custom packaging (though it was in antistatic packaging that was sealed). I figure though that the seller just had the motherboards in bulk, as I got 2 off him/her, and there's more available. Still, I left 4/5 stars for the "as described" section just for that. They really made it sound like it was a motherboard in a retail box, unopened.

Good luck. I would say even with leaving feedback you'd have a case for it if it was listed as new. New, by the book, means sealed packaging. Even if bulk/OEM, if that antistatic bag was ripped it's potentially something that you may not notice until after you take the board out of it. On cursory inspection, you won't know.

But now you know... I don't leave eBay feedback usually for a week or two until after I'm done playing with whatever it is I bought. Sometimes that's a month later!

 

[HardcoreRobot]

i would have taken the time to confirm it was non-functional before claiming it was damaged. really not that much work, especially once you consider the work spent making and replying to this thread and contacting seller.

lets see the pics

 

[SunnyD]

i would have taken the time to confirm it was non-functional before claiming it was damaged. really not that much work, especially once you consider the work spent making and replying to this thread and contacting seller.

lets see the pics

Granted it was a different sort of issue, but I once received a CPU purchased on eBay (there's a thread about it in the CPU forum here somewhere). There was no mention of any damage in the listing whatsoever. When I received it, I noticed several deep gouges on the bottom (pad-side) of the CPU. I informed the seller, who asked if I had tested it. I told him that due to the nature of the damage, I was unwilling to test it given that it could very easily damage (short/bend socket pins) other components in my system.

Granted, it was very easy to see the issues and the seller knew he was in deep, he made it right. But similar situation none the less. There was no way in hell I was putting that chip on a brand new mobo and putting power on it.

 

[s0me0nesmind1]

So instead of trying out the item to see if it works, you would rather box it up, take it to the post office, and pay shipping/handling over an issue that doesn't even exist? You're the reason eBay fucking sucks - Deleted ass retard buyers like you.





That language is not allowed here and there was zero reason for you to use personal attacks of this member.

If you can't control yourself, stay out the conversation.


esquared
Anandtech Forum Director

 

[Turbonium]

So instead of trying out the item to see if it works, you would rather box it up, take it to the post office, and pay shipping/handling over an issue that doesn't even exist? You're the reason eBay fucking sucks - deleted ass retard buyers like you.

Yes, I paid for an item advertised as unopened and undamaged and in original packaging, when it has a very obvious (if you look behind it) gouge in the back of the motherboard, and was shipped to me in a custom-made box that was made out of a larger box with a pair of scissors and tape.

Not new. Not undamaged. Not original packaging. The buyer was lucky I felt nice enough to still give him positive feedback for false advertising. Had I caught the damage before seeing the damage, I would have withheld giving feedback until I got it replaced, as it is the seller's fault, not mine.

Are you really that stupid? Honestly, I think where I went wrong was leaving positive feedback at all, because it increases the chances that another buyer will get screwed like I did. But aside from that, I didn't really do anything wrong.

 

[Gillbot]

Yes, I paid for an item advertised as unopened and undamaged and in original packaging, when it has a very obvious (if you look behind it) gouge in the back of the motherboard, and was shipped to me in a custom-made box that was made out of a larger box with a pair of scissors and tape.

Not new. Not undamaged. Not original packaging. The buyer was lucky I felt nice enough to still give him positive feedback for false advertising. Had I caught the damage before seeing the damage, I would have withheld giving feedback until I got it replaced, as it is the seller's fault, not mine.

Are you really that stupid? Honestly, I think where I went wrong was leaving positive feedback at all, because it increases the chances that another buyer will get screwed like I did. But aside from that, I didn't really do anything wrong.

So it was half-assedly shipped adnd you didn't test it before feedback.... And NOW you want to complain....

 

[Turbonium]

I'm not complaining... I never was. I was just asking what my options are.

Sheesh.