ebay help!

[Isocene]

The sale.

As you can see, this was sold over a month ago and from the tracking info through USPS(linked to ebay) it was delivered on Jan 9th.

Here is a log of the messages that have gone back and forth over the last few days:

From the 10th of Feb
Her:
"Hello,

I am following up again - I received the player just fine, but the DVD case for Children of Men was empty. I would like to receive the disc. Thank you."

Me:
"Hello, I'm positive I put the disc in the HD-DVD case before I shipped it. If you're having a problem playing the HD-DVD side, keep in mind one side is regular DVD and the other is HD-DVD."

Her:
"I am sorry, but there was no movie whatsoever in the DVD case when I opened it. Everything else was in perfect order and well shipped. However, the case was empty other than the usual literature on the left hand side. The two movies was one of the reasons I went with your auctions over others, especially because of the less commonly included Children of Men. Since memories sometimes fail us, would you please check around to make sure it isn't somewhere else, isn't in another player, didn't get misplaced, etc? Thank you."

Me:
"I've double checked the entire area and there is no extra HD-DVD. I tested the HD-DVD drive with Children of Men so it's hard for me to believe I didn't include it."

Her:
"I have been very nice and polite in my inquiries to you, but both of your replies have been sort of snide, and I don't appreciate it. I opened the packaging, the drive, and the DVDs. Children of Men is not included. With almost 500 positive transactions, you could perhaps assume that (1) I am smart enough to see if there is a DVD in a case or not and (2) that I am above board in my transactions. I would like your proposal on how to rectify this. I will gladly mail you the case in the event you find the DVD, but I would like some sort of appropriate credit. Thank you."


So that's where it is right now.

When I got the first message on the 10th I knew this wasn't going to be good. I was very glad that I was able to get rid of the HD-DVD player right after the warner announcement a month ago basically making all HD-DVD drives and media significantly go down in value.

I actually tried to sell this drive in the middle of last year but I forgot to include the installation disk and the guy couldn't get it installed. He sent it back before I could tell him he could download the newest disk from the Microsoft website. I was a bit unhappy about that but it was my fault because I did list it as one of the items in the package. I copied most of the auction details from a similar HD-DVD listing.

She says the main reason she picked my auction was because it came with Children of Men. I find it hard to believe that upon receiving the drive she wouldn't watch or test the movie with Children of Men but rather wait a month to open up the case.

As I said in my replies I did check and double check to make sure. If I found the disk here for some reason I would have no problem sending it to her right away. But it is nowhere to be found and I don't have that much junk that it would be lost. Also, since I messed up last year I made sure I included everything this time.

I'm wondering what I should do now and if there is any 30+ days rule that says people can't do things like this.

I apologize for the long post!

Cliffs:
I sold HD-DVD player on ebay more than a month ago
Just got an email from buyer saying I forgot to include movie disk
What can I do?

 

[AkumaX]

dude, is it IN the hd-dvd player?!

 

[Isocene]

I'm assuming she checked inside the HD-DVD player.

 

[Ns1]

Refund her the money (for the disk) and consider it the cost of doing business. If you shipped it with insurance file an insurance claim.

You will lose a SNAD dispute if she paid you with paypal, and you will get a negative feedback.

Or buy her another copy of the movie.

 

[Narse]

Originally posted by: Isocene
I'm assuming she checked inside the HD-DVD player.

You should never assume anything.

 

[Ramma2]

Yep, cut her a refund for the cost of a new Children of Men and call it a day. The buyer certainly doesn't look like a scammer, it does take a long time to get that much feedback and the only recent negative they have is a retalitory from a crappy seller.

Be glad that you got off that sinking ship with what you did instead of a big fat goose egg.

 

[Aikouka]

She said she opened the drive.

Also, to me, the fact that she immediately got defensive and called you out on your non-existent attitude when you denied not shipping it the second time means she's lying. I'm surprised she hasn't pulled out threats of feedback/reporting unless she already posted it. But I think she's already too late to do any of that by this point.

 

[Ns1]

Originally posted by: Aikouka
She said she opened the drive.

Also, to me, the fact that she immediately got defensive and called you out on your non-existent attitude when you denied not shipping it the second time means she's lying. I'm surprised she hasn't pulled out threats of feedback/reporting unless she already posted it. But I think she's already too late to do any of that by this point.

I don't see it. wtf would they just be scamming for an extra "children of men" disk? why not just say "YOU SHIPPED ME A POS DVD PLAYER YOU SCAMMING BASTARD"

if you're going to scam somebody you might as well go all the way ^_^

 

[MikeyIs4Dcats]

Suggest to her that sometimes memories fail us, and perhaps sometime in the last 32 days she opened and removed the disc and forgot she did it.

Your apparent ebay dealings and feedback are less than stellar though, so you are likely to lose any conflict.

 

[Ns1]

Originally posted by: MikeyIs4Dcats
Suggest to her that sometimes memories fail us, and perhaps sometime in the last 32 days she opened and removed the disc and forgot she did it.

Your apparent ebay dealings and feedback are less than stellar though, so you are likely to lose any conflict.

She actually opened the package on the 10th, one day after she rec'ed it

 

[Isocene]

I did the live chat thing on ebay. For anyone who is curious!

Customerisocene
I'm having a problem with a sale I made more than a month ago
9:29:27 AM Customerisocene
150202781897
9:30:06 AM Customerisocene
The buy just sent me a message on the 10th saying I did not include the disc for the movie Children of Men. She has had the items for more than a month now.
9:30:23 AM Customerisocene
Is there any kind of rule or policy in place to say buys cannot do these kinds of things so late?
9:30:58 AM AgentRoss C.
I will do my best to help you with this.
9:30:59 AM Customerisocene
I sent the item through USPS through ebay and it shows it arrived on the 9th of Jan
9:32:56 AM AgentRoss C.
I understand. There is a rule on eBay about item not as described. And it is stated in there that a buyer can make a complaint 10-45 days after the listing ends.
9:33:47 AM Customerisocene
She is requesting a credit for the disc. I guess there is nothing to protect me here and I don't have a choice but to pay?
9:35:18 AM AgentRoss C.
You may report the buyer to the Trust and Safety Team and they can investigate on this further.
9:35:58 AM Customerisocene
I'm not sure what that would do. What is there that can be investigated? It's basically her word vs mine at this point right?
9:36:55 AM AgentRoss C.
Yes, but you have the evidence of sending the item.
9:37:43 AM Customerisocene
I don't have any evidence showing that I included the disk though?
9:39:08 AM AgentRoss C.
But you know in your self that you have included the disk. And the Trust and Safety Team will also doubt the buyer. Why make a complaint only a month after receiving the item?
9:41:24 AM Customerisocene
hmmm. I really want to avoid the final result of me having to give a refund and accept the item back. HD-DVD drives have significantly dropped in value with all the support going to blu-ray over the last month. If I had to take the item back and try to resell it, I would be lucky to get half of what I sold it for a month ago.
9:42:56 AM AgentRoss C.
I understand your concern. I will suggest do not give the credit to the buyer.
9:43:53 AM Customerisocene
Why not?
9:45:27 AM AgentRoss C.
Because there is a possibility that the buyer is trying to create a story. You have included those CD's right? Then why you would have to pay.
9:46:23 AM Customerisocene
But in this situation where she has tons of great feedback and is within the 45 days, can't she just return the item to me?
9:47:53 AM AgentRoss C.
Yes, unfortunately she can.
9:48:35 AM Customerisocene
So with the value of the item having dropped since then, the most cost effective solution for me would be to send her $20 then right?
9:49:05 AM AgentRoss C.
Yes.
9:49:26 AM Customerisocene
Alright then. Thanks for your help! You helped me with my concerns
9:50:03 AM AgentRoss C.
You're Welcome! Thanks for using eBay Live Help! Have a great eBay day.Once you're ready to close this chat window, please feel free to click on the "exit" button.

 

[Ns1]

Originally posted by: Isocene
I did the live chat thing on ebay. For anyone who is curious!

Customerisocene
I'm having a problem with a sale I made more than a month ago
9:29:27 AM Customerisocene
150202781897
9:30:06 AM Customerisocene
The buy just sent me a message on the 10th saying I did not include the disc for the movie Children of Men. She has had the items for more than a month now.
9:30:23 AM Customerisocene
Is there any kind of rule or policy in place to say buys cannot do these kinds of things so late?
9:30:58 AM AgentRoss C.
I will do my best to help you with this.
9:30:59 AM Customerisocene
I sent the item through USPS through ebay and it shows it arrived on the 9th of Jan
9:32:56 AM AgentRoss C.
I understand. There is a rule on eBay about item not as described. And it is stated in there that a buyer can make a complaint 10-45 days after the listing ends.
9:33:47 AM Customerisocene
She is requesting a credit for the disc. I guess there is nothing to protect me here and I don't have a choice but to pay?
9:35:18 AM AgentRoss C.
You may report the buyer to the Trust and Safety Team and they can investigate on this further.
9:35:58 AM Customerisocene
I'm not sure what that would do. What is there that can be investigated? It's basically her word vs mine at this point right?
9:36:55 AM AgentRoss C.
Yes, but you have the evidence of sending the item.
9:37:43 AM Customerisocene
I don't have any evidence showing that I included the disk though?
9:39:08 AM AgentRoss C.
But you know in your self that you have included the disk. And the Trust and Safety Team will also doubt the buyer. Why make a complaint only a month after receiving the item?
9:41:24 AM Customerisocene
hmmm. I really want to avoid the final result of me having to give a refund and accept the item back. HD-DVD drives have significantly dropped in value with all the support going to blu-ray over the last month. If I had to take the item back and try to resell it, I would be lucky to get half of what I sold it for a month ago.
9:42:56 AM AgentRoss C.
I understand your concern. I will suggest do not give the credit to the buyer.
9:43:53 AM Customerisocene
Why not?
9:45:27 AM AgentRoss C.
Because there is a possibility that the buyer is trying to create a story. You have included those CD's right? Then why you would have to pay.
9:46:23 AM Customerisocene
But in this situation where she has tons of great feedback and is within the 45 days, can't she just return the item to me?
9:47:53 AM AgentRoss C.
Yes, unfortunately she can.
9:48:35 AM Customerisocene
So with the value of the item having dropped since then, the most cost effective solution for me would be to send her $20 then right?
9:49:05 AM AgentRoss C.
Yes.
9:49:26 AM Customerisocene
Alright then. Thanks for your help! You helped me with my concerns
9:50:03 AM AgentRoss C.
You're Welcome! Thanks for using eBay Live Help! Have a great eBay day.Once you're ready to close this chat window, please feel free to click on the "exit" button.

You say she received it on the 9th. She emailed you on the 10th. Her having the items for 30 days + has no bearing on the fact that on the 10th she emailed you saying that there was no children of men disk.

 

[BigJ]

Originally posted by: Ns1

You say she received it on the 9th. She emailed you on the 10th. Her having the items for 30 days + has no bearing on the fact that on the 10th she emailed you saying that there was no children of men disk.

This may be out in left field, but I think he's talking about Jan 9th and Feb 10th.

 

[Isocene]

That's correct BigJ.

[edit]
I see I had a typo in my first post saying the first message was from 10th of Jan

 

[MikeyIs4Dcats]

Originally posted by: Ns1

Originally posted by: MikeyIs4Dcats
Suggest to her that sometimes memories fail us, and perhaps sometime in the last 32 days she opened and removed the disc and forgot she did it.

Your apparent ebay dealings and feedback are less than stellar though, so you are likely to lose any conflict.

She actually opened the package on the 10th, one day after she rec'ed it

That's what I'm saying....maybe SHE lost it after opening it.

 

[BigJ]

Originally posted by: Isocene
That's correct BigJ.

[edit]
I see I had a typo in my first post saying the first message was from 10th of Jan

I just re-read the thread.

Why in the OP does it say she PMed you on January 10th?

Gotcha.

 

[Isocene]

The whole thing sucks. I think Ns1's first reply suggesting to refund the money and consider it the cost of doing business is probably the right thing to do unfortunately.

 

[Wheezer]

Originally posted by: Ns1
Refund her the money (for the disk) and consider it the cost of doing business. If you shipped it with insurance file an insurance claim.

You will lose a SNAD dispute if she paid you with paypal, and you will get a negative feedback.

Or buy her another copy of the movie.

 

[Ns1]

Ah, those pesky typos. Anyway, my solution is to get her a new children of men disk and be done with it. Cost of business.

 

[MikeyIs4Dcats]

http://cgi.ebay.com/Children-o...VWQQrdZ1QQcmdZViewItem

buy it and have it sent to her.

 

[olds]

Originally posted by: Isocene
I did the live chat thing on ebay. For anyone who is curious!
...
9:32:56 AM AgentRoss C.
I understand. There is a rule on eBay about item not as described. And it is stated in there that a buyer can make a complaint 10-45 days after the listing ends.
...

Seems she acted in the time frame THEY allow.
I'd buy her a used disk to avoid the negative.

But, I really feel that she had ample time to look the item over and see if it was complete.
She probably scamming you for the disk. The reason she'd scam for the disk may be that she lost/broke/scratched it. It's also less suspicious scamming the disk than the player.

 

[alkemyst]

Originally posted by: Isocene
I'm assuming she checked inside the HD-DVD player.

I wouldn't assume anything...also given that you have forgotten to include discs in the past, I'd make REALLY sure it's not somewhere stupid.

She was sort of off on the snide comment, but you weren't exactly helpful either and were immediately pointing blame away from yourself.

 

[Isocene]

As I said before, I've already checked for this. The point of saying that I made the mistake before was to show that I made sure I included everything this time.

From her first mail I knew there was no way this was going to end well. I didn't want friendliness to indicate that I would bend over for her, my intent was to be firm not snide.

 

[Ns1]

Originally posted by: Isocene
As I said before, I've already checked for this. The point of saying that I made the mistake before was to show that I made sure I included everything this time.

From her first mail I knew there was no way this was going to end well. I didn't want friendliness to indicate that I would bend over for her, my intent was to be firm not snide.

How did you ship it?

 

[Isocene]

USPS Priority Mail