Ebay customer problem w/ video card

[veri745]

Hi All, I'm not sure whether this is the correct forum, but I sold a video card on eBay, and today I heard from the buyer and he is saying that the card is crashing in games and he wants to return the item.

The card is a Powercolor Radeon 3850 512MB, and I have used the card as a backup/HTPC card since I replaced it in my main system. I never had problems with it.

This is the reply that I sent:

I am sorry to hear that you are having difficulties with the graphics card. I will do my best to help resolve these issues.


I am unable to accept returns for this item, as I am unable to guarantee compatibility with your system. The card has been in regular use in my home system until it was recently replaced, and I have never had any problems with it, running games or otherwise.


If it is only crashing games, please make sure that you have updated video card drivers. Also, crashing during games may indicate that the card is not receiving suffient power. Make sure that the 6-pin PCIe power connector is connected properly to the back of the video card. It's also possible that your power supply is insufficient to power the card.

If you could tell me what error message you are receiving, and what power supply you are using, I may be able to help further.

I listed the card as "no returns accepted".

Anyone has this problem before?

 

[AnotherGuy]

U should be covered... since u listed it as "no returns accepted"

Even if u did have issues with tha card before and he has the same issues... its his fault for agreeing to buy the card when no return is accepted... ur basically selling it in an "As is" condition

 

[nickbits]

Tell him to contact the manufacturer for support.

 

[Athadeus]

Well, he'd have to have advertised what issues he had to be covered too, but he had none. The guy probably just has a piece of trash power supply that can't handle anything more than integrated, which is totally not your fault. If he gives you negative feedback for it, you should dispute it if possible.

edit: Those cards usually won't let you make it past post without 6-pin connection, which you may already know.

 

[veri745]

Thanks for the replies guys.

I will try to answer the questions I posed to him, and then direct him to the manufacturer for further support.

It's really the negative feedback that concerns me. I didn't know there was a way to dispute it.

 

[dpodblood]

In all likelihood the issues are due to the end user, and have nothing to do with the card. I believe you have provided all the information you can, and really it's not your responsibility anymore.

 

[Hogan773]

Depending on how much you sold it for, you might consider just Paypalling him a little bit of cash back without even asking. Don't say that its your fault - give him the same info that you already did and remind him that while you're sorry that he is having problems, that PC technology and compatibility still varies and you were clear that it was a no-returns sale. That has worked for me in the past....eg on a $100 item where the guy was b*tching about something, I just sent him back $10 and tell him that you're sorry that he's not happy with his purchase. It would then really be a d!ck move on his part to still give you negative feedback. Sometimes people just need to vent too.

 

[nyker96]

I sold like 6 cards on ebay, normally haven't had any problems, but the risk someone not able to get something to work and it's his/her fault is still there. In this case, I'd say either the item is damaged during shipping or he is bullshitting and changed his mind or it's user error and could be a driver issue on his part.

 

[Castiel]

It's a freakin 3850. It can't be worth more then 20 dollars.

 

[nonameo]

Personally, the way I feel about it is that I sell a lot on ebay and I want people to be happy with what they buy. At the same time I don't want to get screwed over by people troubleshooting with other people's good will. So, what I'd do is say no returns but in practice I'd give this person their money back.

 

[veri745]

It's a freakin 3850. It can't be worth more then 20 dollars.

Not even...

 

[MentalIlness]

Personally, the way I feel about it is that I sell a lot on ebay and I want people to be happy with what they buy. At the same time I don't want to get screwed over by people troubleshooting with other people's good will. So, what I'd do is say no returns but in practice I'd give this person their money back.

Refund his money and let him keep the card ? If this is what your saying, I think not.

This may be just what the buyer is trying to do.

OP. Your covered. Tell him to contact the manufacturer. You said no returns so he bought as is.

If he leaves you a negative. Dispute it. Chances are it will get removed.

 

[iluvdeal]

It doesn't matter if you say no returns in your ad, if he paid by PayPal and files a dispute on ebay, the seller gets screwed, that's how it works on ebay. They'll have him return the item to you and when the tracking number says it's been delivered, they'll issue him a refund and deduct it from your PayPal.

 

[jacktesterson]

As somebody who sells a ton of stuff on eBay,
Let me tell you if he files a paypal claim he will win.

So do your best now to help him to avoid negetice feedback.


Paypal protects buyers much more than sellers.

 

[jacktesterson]

Refund his money and let him keep the card ? If this is what your saying, I think not.

This may be just what the buyer is trying to do.

OP. Your covered. Tell him to contact the manufacturer. You said no returns so he bought as is.

If he leaves you a negative. Dispute it. Chances are it will get removed.

This is wrong. It was sold as working. It needed to be listed as "for parts or as is" to be covered. If sold as "used", it has to work. If the buyer says it doesn't work, and the seller won't accept the return,
If a dispute is filed paypal will make the seller refund him.

 

[jacktesterson]

It doesn't matter if you say no returns in your ad, if he paid by PayPal and files a dispute on ebay, the seller gets screwed, that's how it works on ebay. They'll have him return the item to you and when the tracking number says it's been delivered, they'll issue him a refund and deduct it from your PayPal.

This is exactly how it will go down.

As soon as a dispute is filed
Paypal freezes your credit card with the original amount until the item is returned and refunded.

No returns is 100% pointless on eBay.
The buyer just has to lie.

 

[MentalIlness]

This is wrong. It was sold as working. It needed to be listed as "for parts or as is" to be covered. If sold as "used", it has to work. If the buyer says it doesn't work, and the seller won't accept the return,
If a dispute is filed paypal will make the seller refund him.

Yes, sold as working. And im assuming the seller posted that in the auction as well. Working card sold as is. Its that simple. If the seller would have said, not working as is...then the buyer would not have bought it.

The seller listed it as working, the buyer bought it. Seller said no returns. If the buyer has problems...its on him.

And like I said, I highly doubt the seller said non-working as is.

 

[veri745]

Yes, sold as working. And im assuming the seller posted that in the auction as well. Working card sold as is. Its that simple. If the seller would have said, not working as is...then the buyer would not have bought it.

The seller listed it as working, the buyer bought it. Seller said no returns. If the buyer has problems...its on him.

And like I said, I highly doubt the seller said non-working as is.

Of course it was advertised as a "working" card, the card works! (It's actually the "used" description subtext that specifies that the product should be "fully working").

Hopefully the buyer will find the issue (I'm guessing drivers or PSU) and accept that it's his fault. But otherwise, the buyer also wants me to pay return shipping, which I think is totally bogus. Either way, I think I'm going to be out the selling price.

Seems like it's way too easy to lie and game this system. I should have sold in FS/FT first.

 

[pugh]

This is exactly how it will go down.

As soon as a dispute is filed
Paypal freezes your credit card with the original amount until the item is returned and refunded.

No returns is 100% pointless on eBay.
The buyer just has to lie.

Same thing I thought too.. List it as no returns? That's comical. People will lie to get their money back. The buyer will win..

It's just a shame the seller ran into this problem.

 

[pugh]

Of course it was advertised as a "working" card, the card works! (It's actually the "used" description subtext that specifies that the product should be "fully working").

Hopefully the buyer will find the issue (I'm guessing drivers or PSU) and accept that it's his fault. But otherwise, the buyer also wants me to pay return shipping, which I think is totally bogus. Either way, I think I'm going to be out the selling price.

Seems like it's way too easy to lie and game this system. I should have sold in FS/FT first.

Yeah it seems that way. I for one don't do sellers like that on ebay. Purchased 2 -gtx260 in the last 9 months from two guys and they work fine. Plus add the fact I'm educated enough to know what I'm buying and what to do with hardware.

If we could have more honest sellers/buyers like me and you it would make ebay great! But that is in a perfect world which we do not live in.

Hope it all works out for you. I hate any negs on my ebay feedback too. So far so good (8 years).

 

[MentalIlness]

Did he pay you through Paypal ?

You just need to figure out what is more important to you I guess. Keeping a good standing and not taking a chance at a negative feedback by refunding and getting the card back "Id make him prove it didn't work somehow" or.....just tell him as-is and no returns. Maybe he isn't even smart enough to file a claim. Never know though.

Just make a choice, tell him to ride the hobby horse and take a chance at a negative, or refund...get card back. But I would not pay return shipping.

How much was the card sold for ?

I would also ask the buyer for specs of his system. If he is unwilling to give them to you, either he is lying about the card, or knows nothing about computers. Which would then lead me to believe its user error.

 

[Hogan773]

Thus my strategy for paying him a token amount back for his "trouble"

But if its only a 20 dollar card to begin with, then prob not worth it. And don't pay return shipping and everything.

If you have lots of good feedback, then maybe just take the risk that you might have ONE bad one that you can also dispute and explain on the site for others looking at it.

 

[Avalon]

No guys, it doesn't matter what the seller says or describes in the auction, including "no returns." If the buyer pays with paypal, he can file a dispute and absolutely screw you over, regardless of whether or not he is contractually right, and he will win. That is how eBay is.

Seriously, eBay is that bad. There is no seller protection whatsoever. Even if you had sold it as non working, as is, he could file a dispute saying it didn't work, and still win, despite being contradicted by the listing. It just simply doesn't matter. The buyer is always "right."

Your only shot at not getting a negative/dispute/losing money/getting scammed is to try and help him get the card working. If he has a legitimate issue, you might be able to solve it. If not, you're screwed. Welcome to eBay.

 

[MentalIlness]

Avalon is right though. How much exactly did he pay for it ? Try to help him resolve the issue. It could be his PSU or anything of that nature. If that all fails...offer a refund and take the card back, or offer a partial refund and just let him keep it. Especially since a HD 3850 can be had for a few cents these days basically.

If your wanting to protect your account, I myself would chase one of these options.

But....make sure you find out what his system specs are. Could be just something really simple. And if so, he may apologize for his mistake.

Just pick an option and run with it.

 

[wirednuts]

well i wouldnt call it screwed.... he will get his video card back. its just the shipping charges and such that kills. so yea i guess screwed but its not the end of the world.