Easiest remote access/support tool?

[slackerinabox]

My dad and mom both have compromised immune systems so we'll be skipping the visits for at least 2 weeks. My dad always has Mac support questions and it's usually just easier for me to hop on and fix it than try to explain (especially since I don't have a mac to reference).

What's a good online support tool i can use to remote into his system? Something zero-config on the end user's part, I used teamviewer for work but there's no way he could do the initial install (and I'm not sure if windows -> mac is supported). I prefer free of course but will pay if it's super slick

 

[sdifox]

Err if they don't know how to install software, how are you going to remote control?

TV is cross platform.

 

[ondma]

Team Viewer is what I use as well. If they cant install that, I doubt they will be able to install any other remote access program.

 

[rh71]

Team Viewer is what I use as well. If they cant install that, I doubt they will be able to install any other remote access program.

I loved Team Viewer up until the latest debacle last month where they "coincidentally" detected that countless users were using it commercially and limited sessions to only 1 useless minute. I started switching all clients to Anydesk.

At the same time I submitted a support ticket describing my use case and after a fricken week they admitted I was only a home user and reinstated my account. I think it was all a ploy to get people to start paying, because there was zero indication I was in a commercial environment or used commercial assets. At any rate, the answer to the OP's question is TeamViewer, as long as you don't get dinged like I and many others did. Anydesk also does the job but the interface isn't as nice or easy to navigate.

https://www.reddit.com/r/teamviewer/comments/f9vnvu

 

[KMFJD]

Chrome Remote Desktop

remotedesktop.google.com

This one wasn't bad