E-WHINING can pay off. Try it!

[Amused]

Originally posted by: Gozu
This whole thing is about an exchange. I do believe that if you buy something at a store and then want to return it in perfect condition AND exchange it for something of equal or superior value, you shouldn't have to pay any fees for it. That's all. If any of these conditions are not met, things change and I have no problems with it.

Hey, that's just how I see things. I did read their policy on returns but for me, returns and exchanges were totally different things which is why I was pissed off when they told me they didn't have any exchange policy.

If you don't agree with me, fine. You are wrong and I am right. It's your right to be wrong.

brtspears2, you didn't understand the problem. please re-read until you understand what I wanted. Ah, and don't analyze my open letter to googlegear. I was deliberately extremely biased against them. I was just making a case. ya know? like lawyers? if you don't do that, you don't stand a chance.

And once more for all of you. A return policy is not an exchange policy. for me, these are very different things.

You are dense, aren't you?

Who are you insisting pay for the shipping because of your mistake?

Who are you insisting pay for their time and trouble?

This isn't a simple exchange. This is you demanding THEY pay shipping two ways for YOUR mistake.

BTW you have your "rights" mixed up. You have a right to be a spoiled little brat and a dumb ass, and we have the right to point that out to you after you've made it so painfully obvious.

 

[SuperSix]

Originally posted by: werk
Hey Gozu, you know what would be really cool? If you never posted on this forum again. That would rule.

LOL!!!


Gozu, you really are a dipsh!t..

Lemme guess... 16? Clearasil overdose mebbe?

 

[compuwiz1]

Lemme guess... 16? Clearasil overdose mebbe?

Hahahaha! Good one, Mr. Buick. Anyone else sense a very similar attitude and posting style? I think what we have here, is possibly a return of Jerboy.
This one will probably get banned, as well.

 

[Amused]

Originally posted by: compuwiz1

Lemme guess... 16? Clearasil overdose mebbe?

Hahahaha! Good one, Mr. Buick. Anyone else sense a very similar attitude and posting style? I think what we have here, is possibly a return of Jerboy.
This one will probably get banned, as well.

LOL. Shall we start another scroll?

 

[compuwiz1]

LOL. Shall we start another scroll?

Sure, if your betting on the longevity of this scrotor. I don't think he will last longer than two or three scroll entries, however.

 

[bizmark]

hmmm, I don't know, this doesn't strike me as being something Jerboy would do. He usually took a practical/reasonable look at things like purchases and retailers, as far as I saw. I don't think he would insist on the retailer paying for something like this.

Oh, and LMAO @ this thread

 

[Zenmervolt]

Originally posted by: Gozu

And how dare you judge me you self-righteous bastard? F*CK YOU! I bet you don't say anything when your mom returns something she used to Linens'n'things. Nothing pisses me off more than hypocrisy.
To the ones that didn't curse me and my descendance down to the 77th generation: thanks.

Just a quick tip on your style of dialect; don't swear or resort to inflmatory remarks about people's relatives as such tactics serve only to mark you as being ill-bred and to discredit your argument.

ZV

EDIT: Fixed italics. I need to get used to posting again.

 

[Chaotic42]

Well, it all comes down to their policy. You agree to it when you shop there. If their policy was that you had to pay a 150% restocking fee, even though it's stupid, you'd have to.

Do most retail stores have lax return policies? Yes.
Do most B&M computer stores have lax return policies? Yes
Do most internet computer shops have lax return policies? No

I don't think that everyone flamed you just for ordering the wrong part and being frustrated about paying shipping/restocking/etc. I'd be upset too. It's the way that you just slammed the holy hell out of them in your post on resellerratings. If I didn't know anything about Googlegear, I'd think they were in league with the devil from your post, when in reality it was a minor problem.

 

[Gozu]

I wasn't aware my views on exchanges were so radical and dangerous. One could think they threatened the health of your children given the caustic answers I have been given since my last post. Or maybe it is just personal bias? blame the man, not the argument? Yeah, that must be it.

I don't know how one of you still believed I expect a company to pay shipping. I said the customer shouldn't pay any fees. Of course he has to pay for gas, shipping, the shoes he's wearing, the oxygen he breathes and whatnot.

And the argument that the store will lose money because of an exchange...what can I say. The stupidity of the argument amazes me. Of course they'll lose money! They also will lose money if a customer finds a better store and stop buying from them. That's what competition is all about. good prices + customer service gets them more sales that will eventually compensate them. That's the whole freaking point of doing business.

So much hatred in your posts. You are making baby jesus cry you know?

 

[rootaxs]

Gozu, just one question. What is the exact thing you're complaining about as far as Googlegear goes? Just summarize it in one sentence. I'm still unsure as to what your point is with all your somewhat philosophical posts mixed in.

As far as baby Jesus goes, please do not use it in an argument. "Thou shalt not use the name of the Lord our God in vain."

 

[MGMorden]

Well, I'm not going to call names or say anything nasty. After reading your comment I do think it was very poor taste for the CSR to hang up on you (it's a very unprofessional action). I also think that restocking fees are counterproductive. I agree that a store is likely to keep a customer as a repeat customer (and hence make more money in the long run) by having an easy and hassle-free return policy. Most people if they have to will pay a restocking fee but they'll be too pissed to buy again from the same store.

HOWEVER, having said that, I do think that you should read the store's policies on such before purchasing. I don't think restocking fees are a good thing, but if the store has them in place then if you don't like it buy from another store to begin with. If you don't do your homework as a customer then you can't expect for their policies to change on an individual basis. Sometimes you just have to swallow the loss.

 

[SagaLore]

Originally posted by: Gozu
I wasn't aware my views on exchanges were so radical and dangerous. One could think they threatened the health of your children given the caustic answers I have been given since my last post. Or maybe it is just personal bias? blame the man, not the argument? Yeah, that must be it.

I don't know how one of you still believed I expect a company to pay shipping. I said the customer shouldn't pay any fees. Of course he has to pay for gas, shipping, the shoes he's wearing, the oxygen he breathes and whatnot.

And the argument that the store will lose money because of an exchange...what can I say. The stupidity of the argument amazes me. Of course they'll lose money! They also will lose money if a customer finds a better store and stop buying from them. That's what competition is all about. good prices + customer service gets them more sales that will eventually compensate them. That's the whole freaking point of doing business.

So much hatred in your posts. You are making baby jesus cry you know?

Your views on exchanges is neither radical nor dangerous, just based on ignorance. It isn't hatred that is in people's posts, it's the reflection of irritation with your seemingly narrow and self-centered logic.

I am EXTREMELY disappointed by GoogleGear. I recently ordered a CPU and some memory for a total of $282 as the first step of a very long list of components I am planning on aquiring over the next few weeks.

1- Unfortunately, due to the way the P4 478 pins were listed (they start with the fastest northwoods, then list a few older chips THEN at the very bottom of the list is the 1.8A listed BELOW the 1.5ghz)Check it yourself: http://www.googlegear.com/jsp/ProductList.jsp?ThirdCategoryCode=010408

I made a mistake and ordered an older version of the P4 1.8Ghz which I have no use for.

So I thought: Ok, no big deal. I'll just pay the price difference

2- The price difference is around $5 which makes the sale of older chips at the same price a ripoff aimed at the regular joe.

So I call them, explain the situation and I am told that I have to:

1- Get a refund
2- AND Pay a restock fee of 15%
3- AND Pay myself for the shipping back of the part.
4- AND order the new part at full price
5- AND pay again for shipping
6- To top it off, she (the representative) hung up on me while I was asking for details about the shipping back!!

I am going to give googlegear ONE more chance. I will contact them again and re-explain all of this to them and see if they finally grasp the meanings of "store courtesy" and "customer service"

An apology is not going to cut it. I want actions, words are useless.

If they persist to treat me like this. They will lose me irrevocably as a customer. I buy all my computer parts online and upgrade regularly. I am sure plenty of other online stores would love to have me as a faithful customer. Plus, As a technician, I recommend online stores to my customers on a daily basis. Googlegear better get a clue or I will start recommending newegg and telling everybody to stay the hell away from googlegear.

***UPDATE***
After reading the response from googlegear, I will stick to my word and send them the intact package back as they requested.This exact minute, I have ordered the correct processor from THEM (G1217491). As you see, as long as they treat me right, I hold them no illness whatsoever.They will even make a small profit since the processor they shipped me actually INCREASED $2 in price since I bought it. If this whole process goes well, I will make googlegear my unique computer parts provider. And I will replace this negative comment with a long serie of praises to the way they treat their customers. They have my word for it. I also give them credits for the quick response. keep it up.

I'll keep everybody informed about what happens.

If your conversation on the phone with the rep went anything like the way you wrote the review or how you reply to people's posts, I would have hung up on you too.

Line #3 in your rant above. AND Pay myself for shipping and Line #5 AND pay again for shipping that is how people think you expected for the company to pay for shipping. Your whining about steps 1 through 5 is EXACTLY WHAT EVERY PERSON IN THE WORLD HAS TO DO WHEN THEY ORDER ONLINE AND SCREW UP THEIR ORDER! There is nothing unique about your order! When I worked in computer retail, you better believe we got some pretty stupid customers, and we did our best to support them, but there comes a time when it is no longer worth the "customer courtesy". As soon as any irrate customer said the words "If you don't give me what I want I will tell everybody not to buy from you" then my willingness to help them stopped. I would say "if you feel that way then please do, we would not want you to shop here if you don't like the service". Same went for when I worked at a department store.

Bottom line, if you don't like the way online stores operate, get your butt off your chair and go to a real store so you can talk to someone in person about a purchase. This reply is not about hatred, or rebuttal, it's about plain logic and the way the real world works.

 

[Gozu]

Originally posted by: SagaLore

Originally posted by: Gozu
I wasn't aware my views on exchanges were so radical and dangerous. One could think they threatened the health of your children given the caustic answers I have been given since my last post. Or maybe it is just personal bias? blame the man, not the argument? Yeah, that must be it.

I don't know how one of you still believed I expect a company to pay shipping. I said the customer shouldn't pay any fees. Of course he has to pay for gas, shipping, the shoes he's wearing, the oxygen he breathes and whatnot.

And the argument that the store will lose money because of an exchange...what can I say. The stupidity of the argument amazes me. Of course they'll lose money! They also will lose money if a customer finds a better store and stop buying from them. That's what competition is all about. good prices + customer service gets them more sales that will eventually compensate them. That's the whole freaking point of doing business.

So much hatred in your posts. You are making baby jesus cry you know?

Your views on exchanges is neither radical nor dangerous, just based on ignorance. It isn't hatred that is in people's posts, it's the reflection of irritation with your seemingly narrow and self-centered logic.

I am EXTREMELY disappointed by GoogleGear. I recently ordered a CPU and some memory for a total of $282 as the first step of a very long list of components I am planning on aquiring over the next few weeks.

1- Unfortunately, due to the way the P4 478 pins were listed (they start with the fastest northwoods, then list a few older chips THEN at the very bottom of the list is the 1.8A listed BELOW the 1.5ghz)Check it yourself: http://www.googlegear.com/jsp/ProductList.jsp?ThirdCategoryCode=010408

I made a mistake and ordered an older version of the P4 1.8Ghz which I have no use for.

So I thought: Ok, no big deal. I'll just pay the price difference

2- The price difference is around $5 which makes the sale of older chips at the same price a ripoff aimed at the regular joe.

So I call them, explain the situation and I am told that I have to:

1- Get a refund
2- AND Pay a restock fee of 15%
3- AND Pay myself for the shipping back of the part.
4- AND order the new part at full price
5- AND pay again for shipping
6- To top it off, she (the representative) hung up on me while I was asking for details about the shipping back!!

I am going to give googlegear ONE more chance. I will contact them again and re-explain all of this to them and see if they finally grasp the meanings of "store courtesy" and "customer service"

An apology is not going to cut it. I want actions, words are useless.

If they persist to treat me like this. They will lose me irrevocably as a customer. I buy all my computer parts online and upgrade regularly. I am sure plenty of other online stores would love to have me as a faithful customer. Plus, As a technician, I recommend online stores to my customers on a daily basis. Googlegear better get a clue or I will start recommending newegg and telling everybody to stay the hell away from googlegear.

***UPDATE***
After reading the response from googlegear, I will stick to my word and send them the intact package back as they requested.This exact minute, I have ordered the correct processor from THEM (G1217491). As you see, as long as they treat me right, I hold them no illness whatsoever.They will even make a small profit since the processor they shipped me actually INCREASED $2 in price since I bought it. If this whole process goes well, I will make googlegear my unique computer parts provider. And I will replace this negative comment with a long serie of praises to the way they treat their customers. They have my word for it. I also give them credits for the quick response. keep it up.

I'll keep everybody informed about what happens.

If your conversation on the phone with the rep went anything like the way you wrote the review or how you reply to people's posts, I would have hung up on you too.

Line #3 in your rant above. AND Pay myself for shipping and Line #5 AND pay again for shipping that is how people think you expected for the company to pay for shipping. Your whining about steps 1 through 5 is EXACTLY WHAT EVERY PERSON IN THE WORLD HAS TO DO WHEN THEY ORDER ONLINE AND SCREW UP THEIR ORDER! There is nothing unique about your order! When I worked in computer retail, you better believe we got some pretty stupid customers, and we did our best to support them, but there comes a time when it is no longer worth the "customer courtesy". As soon as any irrate customer said the words "If you don't give me what I want I will tell everybody not to buy from you" then my willingness to help them stopped. I would say "if you feel that way then please do, we would not want you to shop here if you don't like the service". Same went for when I worked at a department store.

Bottom line, if you don't like the way online stores operate, get your butt off your chair and go to a real store so you can talk to someone in person about a purchase. This reply is not about hatred, or rebuttal, it's about plain logic and the way the real world works.

Your brain isn't working right sagalore. Either that or you have an extremely short attention span and poor memory. I have already answered to your questions.

My calls are always extremely polite and amiable. I never raise my voice, I never curse and I'm always polite. My worst call of all times is full of "thanks" and "have a nice day". that person hung up on me while I was asking an innocent question about shipping modalities )i.e: do i have to use fedex? ups? usps? or whatever I wanted?)

I listed every expense I could in the rant because i was making a case and wanted to show them how much money I already paid and was going to pay aside from the product itself. I have no problems to pay certain things and I do have problems paying for restocking. Also note that this was focused on an exchange, not a refund. people are still oblivious to this detail. I also said that my post at reseller's ratings was a tool. it is not my freaking philosophy of life. I was m-a-k-i-n-g a c-a-s-e. you can read about exactly what I think on the subject in this thread and nowhere else. capicce?

And please stop telling me what I have to do. Did you hear me telling you what YOU should do? no. You know why? Because you don't give a sh*t about what I think you should be doing with your life. Same here. I will do as I please. I will cry, i will get angry, I will triumph, I will be frustrated, I will make the same mistake twice. I will keep shopping at online stores. If only to help the internet grow. None of your business really.

At least nobody thinks i'm mentally challenged anymore. That's good.

 

[SagaLore]

How old are you?

 

[rootaxs]

Gozu, i think i'm starting to see your point. So kindly correct me if i'm wrong.

1) You bought something which turned out to be the wrong item.
2) You politely called in for an exchange.
3) Things went bad somehow
4) Your point is if it was a refund you understand the policies of the company (e.g. fee's, etc.) and would be willing to abide by them.
5) However, this is an exchange and not a refund so there shouldn't be any fees.

Am i correct?

If so. Now i see your point and would agree with you especially on the last two points cited.

Normally i'd agree about what most people have been saying that it was your fault initially for not double checking what you bought, however, as far as exchange policies go there really shouldn't be that much of a difference compared to going to your local Best Buy - buying a DVD player - then coming back the day after for an exchange because it's not working the way you thought it would.

If anything, the only part i'm finding hard to side with you is the disagreement on having to pay the extra $ on the part to be exhanged with.

 

[Murphyrulez]

Originally posted by: SagaLore
How old are you?

My son is 3 and has a better train of logic.

 

[SagaLore]

Originally posted by: Murphyrulez

Originally posted by: SagaLore
How old are you?

My son is 3 and has a better train of logic.

than me, or gozu?

 

[SagaLore]

Originally posted by: rootaxs
Gozu, i think i'm starting to see your point. So kindly correct me if i'm wrong.

1) You bought something which turned out to be the wrong item.
2) You politely called in for an exchange.
3) Things went bad somehow
4) Your point is if it was a refund you understand the policies of the company (e.g. fee's, etc.) and would be willing to abide by them.
5) However, this is an exchange and not a refund so there shouldn't be any fees.

Am i correct?

If so. Now i see your point and would agree with you especially on the last two points cited.

Normally i'd agree about what most people have been saying that it was your fault initially for not double checking what you bought, however, as far as exchange policies go there really shouldn't be that much of a difference compared to going to your local Best Buy - buying a DVD player - then coming back the day after for an exchange because it's not working the way you thought it would.

If anything, the only part i'm finding hard to side with you is the disagreement on having to pay the extra $ on the part to be exhanged with.

I see his point too, I don't think that it's a matter of not understanding what he's saying. It's his approach at resolving the problem that ticked everyone off. Starting back at his original post, he didn't give an ounce of supportive info other than his linked rant. I don't know if he thought we'd have magical ESP or something, but his quick insult reply by thread and by private message is what ticked everyone off. I don't even care at this point about the original intent of the thread, I'm just pondering why he can be so polite on the phone and such an @$$#*!& on forums or online reviews. He says that he said everything in that rant to build his "case", but much of it is purposely to invoke some type of emotional response from googlegear rather than working towards resolving the issue diplomatically.

Had his original reply to everyone's response had been "I apologize, I did not give you enough information to start with - the rant was in the middle of the conflict, this is how it all started..." then proceeded to explain why he created the rant. No, instead he decided to dis' everyone's mom.

 

[rootaxs]

Saga, yep. I had a similar reaction as with everyone else just reading through half of the first page and his review of Googlegear. It just took a little bit more time to see through the shroud.

 

[ObiDon]

If you don't agree with me, fine. You are wrong and I am right.

<--- extra

s because that seems to be the prevailing attitude on the internet

please stop telling me what I have to do. Did you hear me telling you what YOU should do?

E-WHINING can pay off. Try it!

Sure looks that way. :Q

 

[dexvx]

There are a lot of people who make mistakes in their orders (technology can get confusing for the average person such as Goku), but most people who order the wrong things after about 2-3 pages worth of confirmation acknowledge their mistakes and suck up the loss. However, there is a tiny fraction of the orders like Goku where they seem to place some fault on the store and therefore want a full exchange for the item at no cost to themselves. Googlegear and big stores such as Newegg can afford to suck up the loss of those tiny fraction of orders (the especially whiny ones that post their complaints on resellerratings or some online forum) because they are making a big comotion and want to keep their reputation.

But trust me, once every customer who is whiny and egotistical comes in demanding a full exchange at no cost, no store will do it. On the personal/home user level, I see it as an outright abuse of their return policy. On the business level, there can be more leeway due to the extreme amount of money involved (someone botching an order of 50 pack 2Ghz Socket 478 northwoods with 2Ghz Willamette socket 423's), but even then they still pay shipping.

 

[Gozu]

Originally posted by: rootaxs
Gozu, i think i'm starting to see your point. So kindly correct me if i'm wrong.

1) You bought something which turned out to be the wrong item.
2) You politely called in for an exchange.
3) Things went bad somehow
4) Your point is if it was a refund you understand the policies of the company (e.g. fee's, etc.) and would be willing to abide by them.
5) However, this is an exchange and not a refund so there shouldn't be any fees.

Am i correct?

If so. Now i see your point and would agree with you especially on the last two points cited.

Normally i'd agree about what most people have been saying that it was your fault initially for not double checking what you bought, however, as far as exchange policies go there really shouldn't be that much of a difference compared to going to your local Best Buy - buying a DVD player - then coming back the day after for an exchange because it's not working the way you thought it would.

If anything, the only part i'm finding hard to side with you is the disagreement on having to pay the extra $ on the part to be exhanged with.

haleluyah! You got everything right. I think you're the 2nd or 3rd in this whole thread.
ah wait, not everything. I didn't disagree to pay the price difference! lol. I actually agreed to it. the one i ordered first was like 5 bucks cheaper than the one I wanted. I was willing to pay the extra 5 bucks and ship the wrong chip back at my expense.

So we actually agree on everything.

Sagalore: I'll be 23 in december.