Dyson Vacuum warranty question

[slackerinabox]

Anyone here ever get a warranty repair done on a Dyson? We've been through about 4 crummy vacuums in the past 5 years and our last $100 bissell just bit the dust - just getting something more robust seems like a good idea.

The dyson refurb has a 6 month warranty ($240 cost) and a new one has a 5 year warranty ($400-500)- the warranty would be an afterthought if warranty repair required me to pay for shipping a vacuum across the country (and or it took 3 months to get it repaired) - anyone with any experience with their repair service? If it's pretty painless then I can justify buying new for 5 years without worrying.

**Update**
Thanks for the advice guys and, based on hearing that Dyson has an iffy warranty for refurbs, found a decent compromise: a red dc24 refurb with the manufactures 6 month warranty plus a seller (5,000+ positive ebay reviews) 3 year extended warranty for $279 shipped. A few bucks more than the refurbs from Overstock but the extra warranty's a nice bonus, and it's hawt

http://bit.ly/P4HjVN

**Update 2**
Vacuum received and the wonderful ebay seller price matched a lower price I found ($259 shipped), even though his shop offered the additional 3 year warranty\. Fantastic vacuum - it just works. My cats basically molested my rugs after I vacuumed it - they sniffed the rug the same way they do when we bring home new furniture. The dyson picked up dusty carpet cleaner granules from months ago that my other vacuum left behind (after multiple vacuuming sessions even), which makes me feel a little guilty considering our baby rolls around on our rug. This could be because I got a compact and lightweight model (dc24 weighs 11.6 pounds compared to 25+ for traditional uprights), but I was expecting more robust plastic to be used - a very minor complaint because the weigh savings is amazing and the suction significant. So very glad I didn't waste more money on another cheepie that'll just end up pissing me off.

 

[BoomerD]

We've had our Dyson (DC-14 Animal) for about 7 years...and haven't had to worry about the warranty. It's just kept sucking like it's supposed to do.

 

[sep]

We've had our Dyson (DC-14 Animal) for about 7 years...and haven't had to worry about the warranty. It's just kept sucking like it's supposed to do.

Same....don't forget to clean your HEPA filter. Most make you buy new ones. Dyson has a lifetime washable one. Best vacuum I have ever owned. Worth every penny.

 

[Jumpem]

No problems with my Dyson in the last five years.

 

[hennessy1]

If you were to purchase it at bed bath you could essentially bring it back no matter what happens and no matter how much time had passed.

 

[slackerinabox]

Thanks for the feedback -anyone own a refurb? At $250 it's a no brainer (if it holds up), at $500 it's a decision worth some thought.

Thanks guys!

 

[slackerinabox]

Bump -feedback from refurb owners would be great.

Thanks!

 

[LookBehindYou]

I've had mine for about 4 years (DC 14) and havent needed the warranty yet. Bought it new, can't help you with refurb experience

 

[abaez]

You might want to check out this years-old thread at fatwallet about some dyson clones: http://www.fatwallet.com/forums/hot-deals/652989/

I was initially skeptical, but I ended up buying a hoover whisper and it's worked just as good as my sister's dyson at much less than half the cost for years now. I believe it uses the same technology as the dyson's since the patent ran out.

Looks like it's $80 at walmart right now: http://www.walmart.com/ip/Hoover-Whi...510130&veh=aff

The Remedy also looks pretty good too: http://www.walmart.com/ip/Hoover-Re...aTN6umc&sourceid=09531778591199772217&veh=aff

 

[dullard]

The more important question is what are you doing to your poor vacuums? I've seen people toss out perfectly good vacuums just because they didn't know you have to change the bag/belt. I've also seen people destroy perfectly good vacuums trying to pick up fine dust (like sanded drywall). Avoid those issues, and I've never seen a vacuum ever fail.

 

[esun]

I bought a refurb a couple months ago. It came with a broken part. I contacted Dyson and they shipped a replacement part out to me. That's the extent of my experience with their support, seemed good enough to me. Can't comment on the longevity of the vacuum though.

 

[Fingolfin269]

You might want to check out this years-old thread at fatwallet about some dyson clones: http://www.fatwallet.com/forums/hot-deals/652989/

I was initially skeptical, but I ended up buying a hoover whisper and it's worked just as good as my sister's dyson at much less than half the cost for years now. I believe it uses the same technology as the dyson's since the patent ran out.

Looks like it's $80 at walmart right now: http://www.walmart.com/ip/Hoover-Whi...510130&veh=aff

The Remedy also looks pretty good too: http://www.walmart.com/ip/Hoover-Rem...772217&veh=aff

I've owned that Hoover. It was good for the money I spent on it.

We just bought a DC41. Nothing compares, at least nothing I've ever used. Yeah it's a lot more expensive but if you can afford it I'd go for it.

 

[slackerinabox]

You might want to check out this years-old thread at fatwallet about some dyson clones: http://www.fatwallet.com/forums/hot-deals/652989/

I was initially skeptical, but I ended up buying a hoover whisper and it's worked just as good as my sister's dyson at much less than half the cost for years now. I believe it uses the same technology as the dyson's since the patent ran out.

Looks like it's $80 at walmart right now: http://www.walmart.com/ip/Hoover-Whi...510130&veh=aff

The Remedy also looks pretty good too: http://www.walmart.com/ip/Hoover-Rem...772217&veh=aff

Actually bought my mom a hoover based on that very same thread - she loved it at first but eventually it got clogged, like every other vacuum.. My dad took it apart and was able to fix it, but I'm very allergic and just don't want to deal with all that..

My mother in law's 5 year old dyson still works like new and she has even more pets (my problem is 2 cats plus a baby who spills cheerios and stuff all the time).

 

[slackerinabox]

The more important question is what are you doing to your poor vacuums? I've seen people toss out perfectly good vacuums just because they didn't know you have to change the bag/belt. I've also seen people destroy perfectly good vacuums trying to pick up fine dust (like sanded drywall). Avoid those issues, and I've never seen a vacuum ever fail.

Hah, we're not very respectful of our vacuums for sure. But I also have bought some pretty fisher price feeling sub-$100 vacuums, I don't think they even have user replaceable parts.

 

[Gooberlx2]

3-4 years on our Dyson. Love the thing.

 

[dr150]

Dyson refurbs are a hit and miss.

I thoroughly researched reviews, and some have received decent machines and others missing parts and/or breaking down after store return expiry or after warranty. Apparently, the Dyson repair office is slow and don't repair adequately. Also refurb customers customers are treated as second class citizens compared to those who paid retail.

I shied away from Dyson refurbs b/c of this and got a Miele swivel vacuum (better than the Dyson ball--see comparos on Youtube)--top rated on Consumer Reports and Amazon. Parts and engine are made in Germany (Dyson is China made nowadays?). Quietest engine on the market and very powerful. 20 year avg. life span for Miele vacuums. It was a no brainer.

BTW, all "washable" filters need to be eventually replaced on vacuums. After washes, they lose their performance and in Dysons case, it makes these already loud machines louder at ear damaging levels (Youtube this). Plus the machine loses performance with a substandard filter. You'll need to replace your Dyson filter in 1-2 years depending on how much you use it (Google this -- a common marketing negative with "Dyson lifetime" washable filters)

 

[RossMAN]

We're very happy with our Dyson DC24 especially considering the price we paid.

 

[Apex]

Anyone here ever get a warranty repair done on a Dyson? We've been through about 4 crummy vacuums in the past 5 years and our last $100 bissell just bit the dust - just getting something more robust seems like a good idea.

The dyson refurb has a 6 month warranty ($240 cost) and a new one has a 5 year warranty ($400-500)- the warranty would be an afterthought if warranty repair required me to pay for shipping a vacuum across the country (and or it took 3 months to get it repaired) - anyone with any experience with their repair service? If it's pretty painless then I can justify buying new for 5 years without worrying.

We've had warranty work done on a Dyson before (we've owned a few).

Warranty work SUCKS. Let me say that again in case I was not clear. It absolutely rots.

They basically find anything else that may be wrong with the vacuum and require you fix that as well.

When our Dyson stopped working, we had some very minor scrapes in the cord. Their service center required we pay for a cord replacement (I think it was about $60) before they would fix the vacuum itself under warranty.

Anyhow, just one thing to consider. Great vacuums (depending on carpet type, of course), but terrible to deal with their service centers.

 

[Meghan54]

I've owned that Hoover. It was good for the money I spent on it.

We just bought a DC41. Nothing compares, at least nothing I've ever used. Yeah it's a lot more expensive but if you can afford it I'd go for it.

So, surprised that a >$350 vacuum works better than an $80 vacuum?

Try comparing that Dyson to its true competition, something like a Hoover WindTunnel or the like. The Dyson suddenly doesn't dominate like it does over cheap vacuums.

We had a WindTunnel, watched it suck up 2 ft. of 3" decorative swag chain (the chain that hanging light fixtures sometimes use). Ran over the chain accidentally and before I could do anything, the Hoover sucked it right up and kept on going. Used that thing for years afterward and gave it away when we moved...still being used today.

Of course, that WindTunnel cost damned near what a Dyson did, but never had the problem of all the dust sticking to the cup when you empty it, like a Dyson has.

 

[Apex]

So, surprised that a >$350 vacuum works better than an $80 vacuum?

Try comparing that Dyson to its true competition, something like a Hoover WindTunnel or the like. The Dyson suddenly doesn't dominate like it does over cheap vacuums.

We had a WindTunnel, watched it suck up 2 ft. of 3" decorative swag chain (the chain that hanging light fixtures sometimes use). Ran over the chain accidentally and before I could do anything, the Hoover sucked it right up and kept on going. Used that thing for years afterward and gave it away when we moved...still being used today.

Of course, that WindTunnel cost damned near what a Dyson did, but never had the problem of all the dust sticking to the cup when you empty it, like a Dyson has.

I moved from a Hoover WindTunnel to a Dyson. The Dyson was a big improvement for us on our carpet.

 

[slackerinabox]

**Update**
Thanks for the advice guys and, based on hearing that Dyson has an iffy warranty for refurbs, found a decent compromise: a red dc24 refurb with the manufactures 6 month warranty plus a seller (5,000+ positive ebay reviews) 3 year extended warranty for $279 shipped. A few bucks more than the refurbs from Overstock but the extra warranty's a nice bonus, and it's hawt

http://bit.ly/P4HjVN

 

[slackerinabox]

So, surprised that a >$350 vacuum works better than an $80 vacuum?

Try comparing that Dyson to its true competition, something like a Hoover WindTunnel or the like. The Dyson suddenly doesn't dominate like it does over cheap vacuums.

We had a WindTunnel, watched it suck up 2 ft. of 3" decorative swag chain (the chain that hanging light fixtures sometimes use). Ran over the chain accidentally and before I could do anything, the Hoover sucked it right up and kept on going. Used that thing for years afterward and gave it away when we moved...still being used today.

Of course, that WindTunnel cost damned near what a Dyson did, but never had the problem of all the dust sticking to the cup when you empty it, like a Dyson has.

Considered a Hoover platinum ($300ish msrp, commonly available for around $200) and it looks like a great vacuum, but 30 pounds! The vacuum we ended up with weighs less than 12.... The windtunnel air has, unfortunately, negative reviews but would have been perfect size/prize wise

 

[purbeast0]

i recently purchased a DC24 animal off of ebay, refurb, for $250, from an authorized dealer. it came with the 6 month warranty, as well as an extended 2.5yr warranty through ABC .

when i received it it was making a high pitched whistling noise.

after googling, it usually means the hose is busted or has a tear in it. the vacuum is still working fine, however the noise can be annoying.

the guy said he will either send me a new vacuum or the hose if i wanted to fix it myself.

i'm opting for the whole new vacuum though most likely, but i want to see how the whole process is, as i don't really want to spend an arm and a leg to ship out the messed up one back to him.

 

[Fritzo]

Consumer Reports did a vacuum study this year and the best any Dyson model did in any of their tests was 4th place. They commented that the high price is partially paying for their marketing campaign. The top pick was the Eureka Suctionseal model because if it's more powerful motor, similar "no loss of suction" tech, and its "Suctionseal" feature allowed for more dirt to be picked up from carpets and bare floors.

We ended up picking one up for $160 and I can verify it's fantastic.

This is the one we got: http://www.bestbuy.com/site/Eureka+-...reka&cp=1&lp=5

 

[Linflas]

We have a highly abused DC07 that we purchased in 2003 and any repairs it has needed I have done myself. In my experience the weakest parts have been the hose and the power switch. I did finally have to replace the clutch on it last year but that was not all that difficult to do. The attachments themselves can be dismantled and cleaned which solves any issues we have had with them.