DVD-RW Drive Not Dectecting Blank Disks

[imported_ravenous]

I am working on a Gateway T-6321 Laptop for a friend of mine. Running Vista 32 bit. It has an Optiarc AD-7563a dvd-rw drive in it. After running around with this for about an hour i've decided to ask for some help. Whenever you attempt to burn something from itunes or windows media player...whatever, it ejects the disk and ask for blank media. Having tried different disks along with different brands.

This seems to have happened right after he installed iTunes on this machine. I don't use iTunes for anything but still don't see where installing this would have created the problem, but anythings possible. One thing I haven't tried yet was uninstalling iTunes...if I do this will it also delete all the music he has purchased through it. Anyone have any other suggestions. I am unable to find updated firmware or drivers online for this device.

edit: this drive reads other disks fine, movies, music, etc.

 

[cubby1223]

iTunes has some compatibility problems with Vista.

http://docs.info.apple.com/article.html?artnum=305422
http://support.apple.com/kb/TS1632

Especially try the steps in the second link, see if the drive can recognize blank discs afterwards.

 

[imported_ravenous]

thanks for the reply...i gave both a try and the drive still will not detect blank disks

any more suggestions

 

[robisbell]

remove Itunes, run CCleaner to remove all leftover settings and files for itunes (will have to run the registry option multiple times), reboot, and get CD burner XP to burn all cd's and dvd's.

 

[imported_ravenous]

thanks for the info...did the recommended and still having the problem with no disk being detected in cd burner xp or windows media player

he has another machine with iTunes on it so he is just going to leave it off this machine. any ideas on why it would not be detecting the disk still..

 

[robisbell]

it corrupted the registry for the optical drive, been looking for a fix, most have to re-install windows from the looks of it.

 

[corkyg]

Before resorting to brain surgery, try System Restore to a date PRIOR to iTunes.

If you can't do that. remove (disconnect) and uninstall the optical drive,. Boot and clean house. Then connect it back up and let it "find new hardware" and reinstall all the drivers.

 

[mrfatboy]

I have the same problem. However, it's not only with Blank discs. After awhile, my XP machine can't see the optical drives. I have to reboot. I thought it was a bad Sony DVD drive so I bought a new Samsung. I still have the same problem.

anybody have any other ideas?

 

[imported_ravenous]

thanks for all the info on this guys...he talked to the manager at office depot where he bought it, they are going to just give him a new computer so he is going to just go that route...lol, who wouldn't