dumb@$$ sales rep

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SofaKing

Banned
Nov 29, 2004
5,315
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i ordered a TV an online store (sony KDF-E50A10)

at first, i thought there were no problems.

then a service rep called me one day and literally forced me to buy an extended warranty. he claimed that sony wouldn't honor warranties for TVs sold under MSRP price? i thought it was BS, did extensive research, even called SONY CUSTOMER support (who said that this was definitely not true) and concluded it was BS. yet the sales rep wouldn't bakc off. he claimed that sony had a huge lawsuit about this (which again, i couldn't find anything through research), and that sony reps don't know what they're talking about. i wouldn't take any more of his BS, so i asked for him to cancel my order. he told me there was a special 20% charge for TV returns when it says NOTHING about it on the return policy-http://www.niceelectronics.com/policy.htm i repeatedly told him that there was no special charge stated on th company's return policy, yet he STILL kept trying to charge me an extra $300. WTF? was he trying to get some money out of a lost sale? so i went completely ballistic on him. i threatened to do everything in my power to make him lose his job, report the company to the BBB, and several other things. he then forwarded me to the manager and the manager said there was no charge whatsoever stated in the company policy, and that his sales rep was not authorized to do what he did. i think i got him fired :cool:

god, i almost lost my voice from yelling at him..

cliffs:
-ordered tv
-sales rep called me and lied to me about many things just so i would buy an extended warranty
-sales rep claims there's a 20% charge for returns when it clearly doesn't state so on their return policy
-i went ballistic on him
-sales rep forwarded me to manager
-manager says sales rep was not authorized to do what he did, gives me refund.
 
E

eelw

Lifer
Dec 4, 1999
10,353
5,502
136
Why the hell would they deny warranty repairs if a product is not sold above MSRP?????? Unless it fell off the back of a truck, this story from the sales rep is BS.
 
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PlatinumGold

Lifer
Aug 11, 2000
23,168
0
71
Originally posted by: SofaKing
Is this true? I talked to a sales represenative on niceelectronics.com about this, he told me he was certain this was true. I tried calling several other retailers, they said this wasn't true. I even called SONY CUSTOMER support, they said it wasn't true. When I called the sales rep back he told me that sony had a huge lawsuit about this and that their customer reps don't know what they're talking about. Now I'm leaning towards the notion that he's just trying to make another sale by lying to me. Does anyone have any info about this?
Click to expand...

i have been told this before when buying cameras that only cameras sold at retail stores were covered by warranties.

never sent a consumer item back for warranty so i don't know.
 
P

PlatinumGold

Lifer
Aug 11, 2000
23,168
0
71
Originally posted by: eelw
Why the hell would they deny warranty repairs if a product is not sold above MSRP?????? Unless it fell off the back of a truck, this story from the sales rep is BS.
Click to expand...

how about retail vs OEM? AMD and Intel does it. fact is, retail stores pay more for merchandise so that the manufacturer will warranty it.

it's possible it's true.
 
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PlatinumGold

Lifer
Aug 11, 2000
23,168
0
71
Originally posted by: NutBucket
As long as its an authorized retailer no problem.
Click to expand...

exactly, a lot of electronics are sold by non authorized vendors, are they covered under warranty? i was told they aren't.
 
S

SofaKing

Banned
Nov 29, 2004
5,315
0
0
oh wow, now when i want to cancel the order, he says there's a special 20% charge for TV returns when it says ABSOLUTELY nothing on the website. the manager of the company just called me and told me that there's no charge whatsoever, and that his service rep had no authorization to do that. i think i got him fired :D
 
TallBill

TallBill

Lifer
Apr 29, 2001
46,017
62
91
Originally posted by: SofaKing
oh wow, now when i want to cancel the order, he says there's a special 20% charge for TV returns when it says ABSOLUTELY nothing on the website. the manager of the company just called me and told me that there's no charge whatsoever, and that his service rep had no authorization to do that. i think i got him fired :D
Click to expand...

wow
 
S

SofaKing

Banned
Nov 29, 2004
5,315
0
0
Originally posted by: TallBill
Originally posted by: SofaKing
oh wow, now when i want to cancel the order, he says there's a special 20% charge for TV returns when it says ABSOLUTELY nothing on the website. the manager of the company just called me and told me that there's no charge whatsoever, and that his service rep had no authorization to do that. i think i got him fired :D
Click to expand...

wow
Click to expand...

yeah, i almost lost my voice from yelling..
 
S

SofaKing

Banned
Nov 29, 2004
5,315
0
0
Originally posted by: PlatinumGold
Originally posted by: eelw
Why the hell would they deny warranty repairs if a product is not sold above MSRP?????? Unless it fell off the back of a truck, this story from the sales rep is BS.
Click to expand...

how about retail vs OEM? AMD and Intel does it. fact is, retail stores pay more for merchandise so that the manufacturer will warranty it.

it's possible it's true.
Click to expand...

well, the product is indeed retail and brand new according to their product description. they might just not be an authorized retailer.
 
P

PlatinumGold

Lifer
Aug 11, 2000
23,168
0
71
Originally posted by: SofaKing
Originally posted by: PlatinumGold
Originally posted by: eelw
Why the hell would they deny warranty repairs if a product is not sold above MSRP?????? Unless it fell off the back of a truck, this story from the sales rep is BS.
Click to expand...

how about retail vs OEM? AMD and Intel does it. fact is, retail stores pay more for merchandise so that the manufacturer will warranty it.

it's possible it's true.
Click to expand...

well, the product is indeed retail and brand new according to their product description. they might just not be an authorized retailer.
Click to expand...

how do you know it is a retail product?

seiko used to do this, i know for a fact because my uncle managed a repair center for seiko in atlanta, ga before they closed it down. if you bought a seiko watch from an authorized dealer you got warranty coverage, if you bought it elsewhere (even kmart used to sell seikos but they weren't authorized) there would be no warranty, from seiko anyway. i think kmart handled their own warranty.

it's exactly the same idea as OEM and retail with processors. authorized and non authorized. and seiko used to keep track of serial numbers.

 
S

SofaKing

Banned
Nov 29, 2004
5,315
0
0
Originally posted by: PlatinumGold
Originally posted by: SofaKing
Originally posted by: PlatinumGold
Originally posted by: eelw
Why the hell would they deny warranty repairs if a product is not sold above MSRP?????? Unless it fell off the back of a truck, this story from the sales rep is BS.
Click to expand...

how about retail vs OEM? AMD and Intel does it. fact is, retail stores pay more for merchandise so that the manufacturer will warranty it.

it's possible it's true.
Click to expand...

well, the product is indeed retail and brand new according to their product description. they might just not be an authorized retailer.
Click to expand...

how do you know it is a retail product?

seiko used to do this, i know for a fact because my uncle managed a repair center for seiko in atlanta, ga before they closed it down. if you bought a seiko watch from an authorized dealer you got warranty coverage, if you bought it elsewhere (even kmart used to sell seikos but they weren't authorized) there would be no warranty, from seiko anyway. i think kmart handled their own warranty.

it's exactly the same idea as OEM and retail with processors. authorized and non authorized. and seiko used to keep track of serial numbers.
Click to expand...

well, i'm not sure. the sales rep said it was brand new and it was retail. he must've been hiding something, so i'm assuming that it's his retailer not being authorized by sony? or maybe they were selling an OEM item and falsely labelled it as brand new and retail? there's no other way sony wouldn't honor my warranty. (according to the sony rep i spoke to) i think he just flat-out lied to me..

anyways, it doesn't matter now since i already cancelled my order w/ them. :)
 
P

PlatinumGold

Lifer
Aug 11, 2000
23,168
0
71
Originally posted by: SofaKing
Originally posted by: PlatinumGold
Originally posted by: SofaKing
Originally posted by: PlatinumGold
Originally posted by: eelw
Why the hell would they deny warranty repairs if a product is not sold above MSRP?????? Unless it fell off the back of a truck, this story from the sales rep is BS.
Click to expand...

how about retail vs OEM? AMD and Intel does it. fact is, retail stores pay more for merchandise so that the manufacturer will warranty it.

it's possible it's true.
Click to expand...

well, the product is indeed retail and brand new according to their product description. they might just not be an authorized retailer.
Click to expand...

how do you know it is a retail product?

seiko used to do this, i know for a fact because my uncle managed a repair center for seiko in atlanta, ga before they closed it down. if you bought a seiko watch from an authorized dealer you got warranty coverage, if you bought it elsewhere (even kmart used to sell seikos but they weren't authorized) there would be no warranty, from seiko anyway. i think kmart handled their own warranty.

it's exactly the same idea as OEM and retail with processors. authorized and non authorized. and seiko used to keep track of serial numbers.
Click to expand...

well, i'm not sure. the sales rep said it was brand new and it was retail. he must've been hiding something, so i'm assuming that it's his retailer not being authorized by sony? or maybe they were selling an OEM item labelled as brand new and retail? there's no other way sony wouldn't honor my warranty. i think he just flat-out lied to me..
Click to expand...

i think the distinction isn't as obvious in the consumer electronics market as it is in the PC parts market. but i know for a fact that seiko repair center wouldn't do warranty work on kmart seiko's. not just kmarts but also seiko's from Service Merchandise (none of you have ever heard of them i'm sure, very early warehouse type consumer electronics stores).

basically, those larger chains wouldn't pay the extra money to get authorized plus they paid less for the inventory, but they would cover the warranty's themselves.

 
Captante

Captante

Lifer
Oct 20, 2003
30,354
10,880
136
Some companies will give you a hard time about honoring a warranty if the dealer isn't "authorized", but unless you got unlucky & bought a device not intended for sale in North America & have your receipt for a legal purchase the law is on your side... I think most people back down when companies try to pull crap like this and thats why they try it.
 
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