Dropped my computer, dead mobo or cpu

[Xtasy]

One time when i tried to carry my heavy comp (50 lbs or more i dunno) to my other room. One hand slipped and the comp case fell one foot, the cpu heatsink popped off as it hit the ground and either now the mobo or cpu is dead. The cpu still has a 3 year warranty, but for the board (asus cusl2), what can i do about it? Should i call Asus for help or something?

 

[Spleenus]

I can't really suggest must but when u turn ont he main power to the system does everything start to whirr up. Even if the proc is dead the fans should still come on. If not it's probably the mobo. Try testing it in a friends computer if possible...

 

[steell]

Here is an excellent trouble shooting flowchart for any kind of computer. It is from Compaq.

Link

Follow all the steps, and don't get in a hurry and skip one.

 

[CoDerEd]

i can believe hard drive is dead because of that accident.
but i don't think it will affect cpu or mobo.
unless there is some missing part from the mobo because of the shock,
probably jumper or a transistor or capasitor...

 

[Xtasy]

All the other components work. Well, let me tell u some stuff about my situation. The mobo's green status led still turns on if the comp is connected to the power supply. All fans still run when the comp is turned on. I ran the mobo and the cpu w/out a heatsink and the cpu's die emits no heat at all. Does this suggest it is the cpu? And i have no spare cpu to test nor spare mobo. THanks.

 

[Xtasy]

BTW, the fan is connected to the mobie and the fans still turn on.

 

[jaybee]

I'm just speculating, but my bet's on the mobo. It's a lot easier to break a pcb than a chip. If it's bolted to the case -- rather than using spacers -- I'd be more confident it's the mobo. If it's in with spacers there's some give, but if it's bolted in you probably jarred the heck out of it. Only way to be sure is to put in a good CPU, but I'm not sure I'd even risk it. Who knows what voltage a cracked mobo is going to supply.
jaybee

 

[Killrose]

If you tried to run it at all without the heatsink, and it's an AMD Athlon/Duron, the CPU is dead. It only takes about 10sec with-out a heatsink fan to fry one.

 

[GNUchica]

All the other components work. Well, let me tell u some stuff about my situation. The mobo's green status led still turns on if the comp is connected to the power supply. All fans still run when the comp is turned on. I ran the mobo and the cpu w/out a heatsink and the cpu's die emits no heat at all. Does this suggest it is the cpu? And i have no spare cpu to test nor spare mobo. THanks.

The last time I built a computer for a friend I was having similiar problems. It turned out to be the processor - the motherboard was fine. I suppose that really may not mean anything about what's happening for you, but maybe...

 

[Xtasy]

Can i still rma the mobo, i might as well send both back to warranty, but does asus still warrant my mobo, i think the mobo is over 2 years old by now.

 

[Bowen]

The fans in the computer will still run without having a cpu installed at all! Since you said that your not getting any heat from the cpu then I'd definitely say that the CPU is dead; however it could also die by just removing the heatsink while it's on. Killrose is right about it being an AMD proc...those suckers burn up in a matter of seconds. The newer Intel cpu's would burn up nearly as fast...any modern cpu will burn up in seconds, save a Transmeta cpu but other than that yeah. Your mobo could still be damaged but I'd see about getting a new cpu first.

 

[Neurofreeze]

I would guess the CPU. Did you check if the heatsink cracked the CPU on its way out? Also, check your motherboard traces, some could've been scratched.

Also, you need to get some excersize man.

 

[Xtasy]

The fans ran with the cpu in, i put my finger on the cpu, then turned the comp on, and i felt no heat at all. There are no visible chips or broken parts on the cpu. THe mobo doesn't seem to have any traces or pins or capacitators missing. Should i send both back to warranty?

 

[Xtasy]

Its not that the computer was too heavy for me, one left hand slipped when i was holding it through the floppy drive hole.

 

[Booster]

The fans ran with the cpu in, i put my finger on the cpu, then turned the comp on, and i felt no heat at all. There are no visible chips or broken parts on the cpu. THe mobo doesn't seem to have any traces or pins or capacitators missing. Should i send both back to warranty?

Good luck of yours that it's a Socket 370 system. Had you touched an Athlon die while on, goodbye finger (370C temperature) . From reading your situation, I can think only one thing (and pls don't get me wrong ) - you turned on your system with heatsink not attached properly. In this case the CPU wouldn't turn on, b/c it prevents itself overheating by this. Check the HSF installation, whether it's seated properly and firmly etc. I also dropped a PC case one time, it was in the back seat of the car, and it hit the floor. Nothing happened, though, it still worked.

 

[Xtasy]

With the heatsink on properly latched, the heatsink takes no heat, suggesting that the cpu is not running. Damn intel stock fan, couldn't they put on a better clip.

 

[Bowen]

Originally posted by: Xtasy
The fans ran with the cpu in, i put my finger on the cpu, then turned the comp on, and i felt no heat at all. There are no visible chips or broken parts on the cpu. THe mobo doesn't seem to have any traces or pins or capacitators missing. Should i send both back to warranty?

Sorry....maybe I wasn't being very clear....what I saying was that most computers will power on with only fans even without a CPU and from what you've said....I'd say that the CPU is dead. The mobo could be bad too but I'd start with the CPU first.

 

[DukeChestnut]

both