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Dropped laptop - System seems to have reverted to factory state?

aphex

aphex

Moderator<br>All Things Apple
Moderator
A friend of mine brought by his son's laptop for me to look at. He said the family dog knocked it off a table recently and when he started using it again, the system had basically reverted to its factory state - All the factory crap icons were back on the desktop, wireless networks were forgotten, etc...

Running Vista Home Premium

Any good diagnostic tools to run on the system to check it out for any problems? Also, any logs I should check?
 
wait....

i thought that was what you normally would do to revert things back to factory state. I do that with my tv all the time!

All joking aside, the usual recipient of damage during falls is the hard drive. best way to check it would be to
find out what brand the hard drive is and then go to the website (hitachi / western digital / etc.). They normally
have tools that check if there are any damaged blocks in the drive, and if there are the software will
remap the drive to avoid the damaged parts of the drive.

I've never known memory to take damage from impact unless it damaged it physically but you can always
run memtest if you want. I know dell laptops have a system diagnostic in the bios as well that runs a very
simple memory & processor/motherboard stress program.
 
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