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Dr. Watson Error

C

CBuxton

Senior member
I'm getting a Dr. Watson error on my WinNT4 server: spoolss.dpg generated an application error. When this happens my printers disappear and nobody can use the network printing until the server is rebooted. I can't figure out what is wrong and need some help. Thanks!
 
What service pack are you running? SP4 had a fix for spoolss.exe. It had a memory leak. If you want to track it further try this. In the performance monitor track

Object: Process
Instance: Spoolss.exe
Counter: Private Bytes

If it sucks all your memory you found the problem.

 
Also a corrupt emf stream will put the cpu into an infinite loop, there by using all the cpu time on one process. This was also supposed to be fixed in SP4.
 
What ladi said. Did you try monitoring the spooler like I suggested? Just curious if it is releasing resources.
 
I think I may have fixed it. The monitor dll associated with the print spool was giving me fits (hpdcmon.dll). I removed the drivers, removed the file, readded the printers, reapplied the Service Pack, and things seem to be working now. I'll keep you posted! Thanks everybody for the help
 
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