Dr. Watson Error

[CBuxton]

I'm getting a Dr. Watson error on my WinNT4 server: spoolss.dpg generated an application error. When this happens my printers disappear and nobody can use the network printing until the server is rebooted. I can't figure out what is wrong and need some help. Thanks!

 

[LordOfAll]

What service pack are you running? SP4 had a fix for spoolss.exe. It had a memory leak. If you want to track it further try this. In the performance monitor track

Object: Process
Instance: Spoolss.exe
Counter: Private Bytes

If it sucks all your memory you found the problem.

 

[LordOfAll]

Also a corrupt emf stream will put the cpu into an infinite loop, there by using all the cpu time on one process. This was also supposed to be fixed in SP4.

 

[CBuxton]

I'm running SP6, so that shouldn't be the issue. Other ideas? Thanks for the help.

 

[Ladi]

Reapplying the service pack won't hurt any and might help...

~Ladi

 

[LordOfAll]

What ladi said. Did you try monitoring the spooler like I suggested? Just curious if it is releasing resources.

 

[CBuxton]

I think I may have fixed it. The monitor dll associated with the print spool was giving me fits (hpdcmon.dll). I removed the drivers, removed the file, readded the printers, reapplied the Service Pack, and things seem to be working now. I'll keep you posted! Thanks everybody for the help