Don't you wish all software companies were like this?

[SnoMunke]

J,

I wanted to take a minute to welcome you to the PerfectDisk family and to make sure that everything is going well and you are happy with your purchase. Our goal is to make sure that you are completely satisfied. Hopefully, we have already reached this goal with you.

So, now that we've earned your business, we want to keep you happy. If you have any comments about the product or our service, please let me know. Your feedback goes directly to our Product Management Team, and they welcome the opportunity to hear what our customers have to say. After all, it's what you think that really matters.

I look forward to hearing from you and thank you again for your business.

Regards,

Jason Claiborne
Raxco Technical Support
800-546-9728
jclaiborne@raxco.com
On the Web @ http://www.raxco.com/support/windows/
*************************************************

By the way, this is one awesome product! :thumbsup: I had been using Diskeeper for years until I stumbled upon this gem. Now I have a product that will defrag my > 1.2 TB RAID 5 array.

 

[WannaFly]

AFAIK, a ton of companies send out form letters.

 

[DaveSimmons]

We send one of those out at work too, it's automated.

Thank you for sharing, your feedback is very important to us.

 

[Markbnj]

Dear [valued customer],

I just wanted to take a moment to welcome you as a [new customer]. We're very happy you decided to purchase [software product] from [company name]. If there is anything we in [customer support] can do to make your user experience more satisfying, please don't hesitate to let us know.

Regards,
[customer support representative]

 

[SnoMunke]

Thanks for everyone taking the air out of my sails...

This is the first company I have ever had send me a "form" mail and asking how things are going.

Whether or not it IS a form mail or not is irrelevant to me...at least they show they care.

 

[sundev]

It might have been a form letter, but chances are they will actually care when you email them a suggestion or whatever - unlike bigger companies.

 

[DaveSimmons]

Originally posted by: sundevb
It might have been a form letter, but chances are they will actually care when you email them a suggestion or whatever - unlike bigger companies.

True, we do take customer suggestions seriously, even though it doesn't always make sense to use them.

And thank you for sharing 😉

 

[Malak]

Microsoft cares everytime I talk to them.

 

[flexy]

PerfectDisk rocks, handsdown better than Diskeeper 🙂

Also..yes those seeem real people since the peeps are pretty active on various forums...and i remember once i wrote them with a pretty technical question and got a prompt reply, a reply which showed that the people know what they're doing and have an interest in communication with their customers.

 

[jadinolf]

Originally posted by: WannaFly
AFAIK, a ton of companies send out form letters.

Yep, not that I mind it. Got a similar email from a gal at Diskeeper. I responded and she answered back. What a pleasant surprise.