New to the forum, Had to get the word out about how much Blueheadsets.com SUCK!!!!!!
Original E-Mail to Blueheadsets.com:
To: support@blueheadsets.com
Sent: Wednesday, August 15, 2007 1:46 PM
Subject: Order #:
Dear Sirs:
I have to say that I am very disappointed in the total lack of value that your company appears to place on customer service. I called today, because my order was shipped to the Billing Address rather than the Shipping Address. When I did get my order it included the headset, but no Zipling Dual AC/Vehicle Charger. I spoke to Eric and I am not sure if I was interrupting his lunch or he is just pissed off in general. He answered the phone ?Yeah? no company name. I explained my situation and he proceeded to challenge me about the order and the fact that order was shipped to wrong place and incomplete. All I wanted was to get my complete order. All because of one incompetent CSR, you have a customer who will not do business with you again and will be sure that I communicate my experience to those I know in the mobile computer industry.
I deal with customers every day and if this type of service would be completely unacceptable in our company. Eric indicated your annual revenues are $2M annually. I wouldn?t expect to see much growth with this poor level of customer service.
...And the response from Blueheadsets.com (this was written in bold red letters):
From: <support@blueheadsets.com> [mailto:<support@blueheadsets.com>]
Sent: Wednesday, August 15, 2007 4:16 PM
To:
Subject: Re: Order #:
Yawn.
Original E-Mail to Blueheadsets.com:
To: support@blueheadsets.com
Sent: Wednesday, August 15, 2007 1:46 PM
Subject: Order #:
Dear Sirs:
I have to say that I am very disappointed in the total lack of value that your company appears to place on customer service. I called today, because my order was shipped to the Billing Address rather than the Shipping Address. When I did get my order it included the headset, but no Zipling Dual AC/Vehicle Charger. I spoke to Eric and I am not sure if I was interrupting his lunch or he is just pissed off in general. He answered the phone ?Yeah? no company name. I explained my situation and he proceeded to challenge me about the order and the fact that order was shipped to wrong place and incomplete. All I wanted was to get my complete order. All because of one incompetent CSR, you have a customer who will not do business with you again and will be sure that I communicate my experience to those I know in the mobile computer industry.
I deal with customers every day and if this type of service would be completely unacceptable in our company. Eric indicated your annual revenues are $2M annually. I wouldn?t expect to see much growth with this poor level of customer service.
...And the response from Blueheadsets.com (this was written in bold red letters):
From: <support@blueheadsets.com> [mailto:<support@blueheadsets.com>]
Sent: Wednesday, August 15, 2007 4:16 PM
To:
Subject: Re: Order #:
Yawn.
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