Hi,
I just wanted to share my experience with Canon's warranty incompetencies. I purchased a Canon SD300 for my girlfriend this past January (2006) and she was happy with the cute little camera.
I have always recommended Canon cameras to my friends, colleagues, and family. I have actually been so good at it, that out of 20 people that I recommended Canon to, all 20 have gone with Canon, even when they were headstrong for Nikon or something else. I have had friends ask if I worked for Canon, or tell me that I should work for their sales department. I have had an awesome experience with Canon... until now.
My girlfriends camera's flash stopped working, so it will not take pictures in the dark, and that's a bummer. I got in touch with Canon's customer service department, and explained the situation. The camera has been extremely well cared for, and treated like gold. I was told that because it is still within the one year warranty period, I should take it into a rep who deals with warranty issues. The store I went to looked at it, and looked at it, trying to find some defect. Not even a scratch was found, and I was told that it would be covered under warranty.
I left the store happy, and not worried. I received a phone call later that day telling me I was going to be charged $100 to replace the flash bulb. $20 for the bulb, and $80 for the labour... that is a joke, because all that needs to be removed is four or five screws and then replacing the bulb, and putting the screws back in. I was told that the camera had been struck/dropped... there was no evidence when I brought it in, and the manager was scrutinizing every aspect of the camera.
I told the store to forget it, as I paid $300 for the camera new, and spending 1/3 the original cost to replace the flash bulb was ridiculous. I was shocked to hear the tech's response, and rudeness. I was told that I'd have to source out the part myself, and that they do not sell the parts to anyone. I asked if they would sell to me, and I was told "NO!".
I do not appreciate this type of blackmail... only they can replace the part, and it will cost $80 for 5 minutes worth and $20 for the part.
I contacted canon, and have not heard anything back. This has angered me to the point of telling people to not buy Canon anymore. Heck, I am a marketing student and had a huge group project that was given 6 months to bring to fruition regarding the 2010 Olympics in Vancouver B.C. and to choose a product. I swayed 8 people in my group to go with a marketing project using Canon products and their reputation... I am so disappointed that Canon does not uphold their commitment to customer satisfaction or care about client loyalty.
My $0.02 and from now on I am anti-Canon!
I just wanted to share my experience with Canon's warranty incompetencies. I purchased a Canon SD300 for my girlfriend this past January (2006) and she was happy with the cute little camera.
I have always recommended Canon cameras to my friends, colleagues, and family. I have actually been so good at it, that out of 20 people that I recommended Canon to, all 20 have gone with Canon, even when they were headstrong for Nikon or something else. I have had friends ask if I worked for Canon, or tell me that I should work for their sales department. I have had an awesome experience with Canon... until now.
My girlfriends camera's flash stopped working, so it will not take pictures in the dark, and that's a bummer. I got in touch with Canon's customer service department, and explained the situation. The camera has been extremely well cared for, and treated like gold. I was told that because it is still within the one year warranty period, I should take it into a rep who deals with warranty issues. The store I went to looked at it, and looked at it, trying to find some defect. Not even a scratch was found, and I was told that it would be covered under warranty.
I left the store happy, and not worried. I received a phone call later that day telling me I was going to be charged $100 to replace the flash bulb. $20 for the bulb, and $80 for the labour... that is a joke, because all that needs to be removed is four or five screws and then replacing the bulb, and putting the screws back in. I was told that the camera had been struck/dropped... there was no evidence when I brought it in, and the manager was scrutinizing every aspect of the camera.
I told the store to forget it, as I paid $300 for the camera new, and spending 1/3 the original cost to replace the flash bulb was ridiculous. I was shocked to hear the tech's response, and rudeness. I was told that I'd have to source out the part myself, and that they do not sell the parts to anyone. I asked if they would sell to me, and I was told "NO!".
I do not appreciate this type of blackmail... only they can replace the part, and it will cost $80 for 5 minutes worth and $20 for the part.
I contacted canon, and have not heard anything back. This has angered me to the point of telling people to not buy Canon anymore. Heck, I am a marketing student and had a huge group project that was given 6 months to bring to fruition regarding the 2010 Olympics in Vancouver B.C. and to choose a product. I swayed 8 people in my group to go with a marketing project using Canon products and their reputation... I am so disappointed that Canon does not uphold their commitment to customer satisfaction or care about client loyalty.
My $0.02 and from now on I am anti-Canon!
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