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Does UPS ever offer any concessions?

  • Thread starter Thread starter fr
  • Start date Start date
F

fr

Diamond Member
I took time off to wait for an important package. It went "out for delivery this morning," but no delivery attempt was made and it's now rescheduled to be delivered tomorrow. I usually don't have any problems like this and I don't expect them to do anything about it. Is it even worth calling to complain?
 
Originally posted by: fr

Does UPS ever offer any concessions?

I took time off to wait for an important package. It went "out for delivery this morning," but no delivery attempt was made and it's now rescheduled to be delivered tomorrow. I usually don't have any problems like this and I don't expect them to do anything about it. Is it even worth calling to complain?
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Nope.
 
nope, ive even paied for it to be deleivered on a certian day and they didnt do anything,m it actually never got on the truck
 
Call them and tell them youll pick it up at UPS.
After 1 delivery attempt, they can hold it at the desk for you.
 
it is not like DHL where they will refund

but I wouldn't go with DHL

BUT!!!! my ground package took a DAY OMFG!!!!
OH> Boston logitech x530 speakers @ 20lbs
 
Originally posted by: Gibson486
DHL did that to me once....they sent a truck over with my package right when i started to complain🙂
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DHL is *NUTS* in terms of service. They occasionally do stupid things, though, like ignoring "DELIVERIES TO FRONT DOOR" signs.
 
Originally posted by: EyeMWing
Originally posted by: Gibson486
DHL did that to me once....they sent a truck over with my package right when i started to complain🙂
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DHL is *NUTS* in terms of service. They occasionally do stupid things, though, like ignoring "DELIVERIES TO FRONT DOOR" signs.
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I've only had one problem ever with them, which was my 2005FPW taking 2 weeks to be delivered... but whatever...


At work, whenever we have to ship a part back to Dell, Dell pays for DHL service. We call DHL, and within 5 minutes they are there.
 
Originally posted by: Anubis
nope, ive even paied for it to be deleivered on a certian day and they didnt do anything,m it actually never got on the truck
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How can they offer the "guaranteed 10:30am delivery" then? I don't see how they can advertise there being a guarantee without them holding up their end of the agreement and refunding your shipping costs. Next-Day shipments are expensive, I'd be pissed if I spent that sort of money to get a critical package somewhere on time and it didn't arrive when they were supposed to deliver it.

 
Originally posted by: fr
I took time off to wait for an important package. It went "out for delivery this morning," but no delivery attempt was made and it's now rescheduled to be delivered tomorrow. I usually don't have any problems like this and I don't expect them to do anything about it. Is it even worth calling to complain?
Click to expand...

ya.. call and complain

I complained to UPS for repeatedly waiting about 5 seconds at the door while I would jump out of bed, throw some shorts on, and run to the door only to see a UPS truck driving off with a blank UPS notice left at the door..

Now, they knock really loud and wait a good 45 seconds before leaving. Also, they'll leave things with my neighbors too (convenient for me usually).

 
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