Does UPS ever offer any concessions?

[fr]

I took time off to wait for an important package. It went "out for delivery this morning," but no delivery attempt was made and it's now rescheduled to be delivered tomorrow. I usually don't have any problems like this and I don't expect them to do anything about it. Is it even worth calling to complain?

 

[kyparrish]

No, you just got pwned.

 

[Zim Hosein]

Originally posted by: fr

Does UPS ever offer any concessions?

I took time off to wait for an important package. It went "out for delivery this morning," but no delivery attempt was made and it's now rescheduled to be delivered tomorrow. I usually don't have any problems like this and I don't expect them to do anything about it. Is it even worth calling to complain?

Nope.

 

[AgaBoogaBoo]

Maybe ask a neighbor to keep an eye out for a package and to pick it up for you?

 

[dartworth]

it's called life...

WTRW

 

[Anubis]

nope, ive even paied for it to be deleivered on a certian day and they didnt do anything,m it actually never got on the truck

 

[Zim Hosein]

Originally posted by: dartworth
it's called life...

WTRW

 

[ColdFusion718]

they don't care, your package is just another grain of sand to them

 

[sao123]

Call them and tell them youll pick it up at UPS.
After 1 delivery attempt, they can hold it at the desk for you.

 

[Biggerhammer]

I get this mental picture of a guy in brown selling hot dogs...

(need more coffee)

 

[Eli]

Originally posted by: Biggerhammer
I get this mental picture of a guy in brown selling hot dogs...

(need more coffee)

LOL... same here.

 

[intogamer]

it is not like DHL where they will refund

but I wouldn't go with DHL

BUT!!!! my ground package took a DAY OMFG!!!!
OH> Boston logitech x530 speakers @ 20lbs

 

[Gibson486]

DHL did that to me once....they sent a truck over with my package right when i started to complain

 

[eplebnista]

No

 

[EyeMWing]

Originally posted by: Gibson486
DHL did that to me once....they sent a truck over with my package right when i started to complain

DHL is *NUTS* in terms of service. They occasionally do stupid things, though, like ignoring "DELIVERIES TO FRONT DOOR" signs.

 

[keeleysam]

Originally posted by: EyeMWing

Originally posted by: Gibson486
DHL did that to me once....they sent a truck over with my package right when i started to complain

DHL is *NUTS* in terms of service. They occasionally do stupid things, though, like ignoring "DELIVERIES TO FRONT DOOR" signs.

I've only had one problem ever with them, which was my 2005FPW taking 2 weeks to be delivered... but whatever...


At work, whenever we have to ship a part back to Dell, Dell pays for DHL service. We call DHL, and within 5 minutes they are there.

 

[MrBond]

Originally posted by: Anubis
nope, ive even paied for it to be deleivered on a certian day and they didnt do anything,m it actually never got on the truck

How can they offer the "guaranteed 10:30am delivery" then? I don't see how they can advertise there being a guarantee without them holding up their end of the agreement and refunding your shipping costs. Next-Day shipments are expensive, I'd be pissed if I spent that sort of money to get a critical package somewhere on time and it didn't arrive when they were supposed to deliver it.

 

[brxndxn]

Originally posted by: fr
I took time off to wait for an important package. It went "out for delivery this morning," but no delivery attempt was made and it's now rescheduled to be delivered tomorrow. I usually don't have any problems like this and I don't expect them to do anything about it. Is it even worth calling to complain?

ya.. call and complain

I complained to UPS for repeatedly waiting about 5 seconds at the door while I would jump out of bed, throw some shorts on, and run to the door only to see a UPS truck driving off with a blank UPS notice left at the door..

Now, they knock really loud and wait a good 45 seconds before leaving. Also, they'll leave things with my neighbors too (convenient for me usually).