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DOES LOGITECH HAVE A POLICY LIKE MICROSOFT'S?

Turkish

Turkish

Lifer
My logitech mouse is crappin out on me. It's not the batteries, it just craps out on me for the last 2 weeks... do they have a policy like microsoft's where you scan the bottom of your mouse and fax it along with your receipt of purchase and they will send you a new one?

Thanks.
 
Originally posted by: Tetsuo
CALL LOGITECH TECH SUPPORT AND FIND OUT FOR YOURSELF!?!?!?!
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well, this is what a forum is for isn't it? to share experiences. i asked here first because asking for a favor from such a huge community is a lot better than waiting on hold for an hour
rolleye.gif
so chill.
 
Go to walmart, buy the same mouse, open both mice, swap the plastic casing for the mouse around, clean it up so it looks somewhat new, make sure your new mouse works, and bring it back and tell em you want a refund for your defective mouse.

But only do it to walmart, I hate them.
 
Originally posted by: Shaftatplanetquake
Go to walmart, buy the same mouse, open both mice, swap the plastic casing for the mouse around, clean it up so it looks somewhat new, make sure your new mouse works, and bring it back and tell em you want a refund for your defective mouse.

But only do it to walmart, I hate them.
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lol, i wouldnt do it... but i guess that's a way....

i wanted a honest way to deal with logitech heh
 
Originally posted by: Shaftatplanetquake
Go to walmart, buy the same mouse, open both mice, swap the plastic casing for the mouse around, clean it up so it looks somewhat new, make sure your new mouse works, and bring it back and tell em you want a refund for your defective mouse.

But only do it to walmart, I hate them.
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hate to say this, but I agree with you. DIE walmart!
 
Originally posted by: Shaftatplanetquake
Go to walmart, buy the same mouse, open both mice, swap the plastic casing for the mouse around, clean it up so it looks somewhat new, make sure your new mouse works, and bring it back and tell em you want a refund for your defective mouse.

But only do it to walmart, I hate them.
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I did that with a broken Zip drive
 
I have had logitech send me a few wireless keyboard and mouce combos due to one part failing. They did not require me at the time to return the product to them.

 
Originally posted by: spliffstar69
I suggest you call logitech tech Support. www.logitech.com they are easy to deal with.
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Yup. They replaced my cousins mouse after it died outside of its warranty, at no cost.

You can't get service like that at MS.

PS: he told them repeatedly that it was no longer under warranty.

I give them 2 thumbs up.


 
Originally posted by: Shaftatplanetquake
Go to walmart, buy the same mouse, open both mice, swap the plastic casing for the mouse around, clean it up so it looks somewhat new, make sure your new mouse works, and bring it back and tell em you want a refund for your defective mouse.

But only do it to walmart, I hate them.
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Too bad doing that does absolutely nothing to Wal-Mart. Logitech, in this case, has to eat the "return". Wal-Mart forces the manufacturers to refund them for any "broken" returns Wal-Mart gets, so doing this just costs Logitech or whoever the money, not Wal-Mart.
 
Originally posted by: Iron Woode
Originally posted by: spliffstar69
I suggest you call logitech tech Support. www.logitech.com they are easy to deal with.
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Yup. They replaced my cousins mouse after it died outside of its warranty, at no cost.

You can't get service like that at MS.

PS: he told them repeatedly that it was no longer under warranty.

I give them 2 thumbs up.
Click to expand...

MS does it. I did scan bottom of my microsoft mouse and faxed them last year, they sent me a new one.
 
Originally posted by: werk
Originally posted by: Iron Woode
Originally posted by: spliffstar69
I suggest you call logitech tech Support. www.logitech.com they are easy to deal with.
Click to expand...
Yup. They replaced my cousins mouse after it died outside of its warranty, at no cost.

You can't get service like that at MS.
Click to expand...

Oh really?
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But wasn't that due to defective mice? I believe it applied only to certain mice.
 
Originally posted by: Iron Woode
Originally posted by: werk
Originally posted by: Iron Woode
Originally posted by: spliffstar69
I suggest you call logitech tech Support. www.logitech.com they are easy to deal with.
Click to expand...
Yup. They replaced my cousins mouse after it died outside of its warranty, at no cost.

You can't get service like that at MS.
Click to expand...

Oh really?
Click to expand...
But wasn't that due to defect mice? I believe it applied only to certain mice.
Click to expand...
Nope.
 
Originally posted by: werk
Originally posted by: Iron Woode
Originally posted by: werk
Originally posted by: Iron Woode
Originally posted by: spliffstar69
I suggest you call logitech tech Support. www.logitech.com they are easy to deal with.
Click to expand...
Yup. They replaced my cousins mouse after it died outside of its warranty, at no cost.

You can't get service like that at MS.
Click to expand...

Oh really?
Click to expand...
But wasn't that due to defect mice? I believe it applied only to certain mice.
Click to expand...
Nope.
Click to expand...
Any mouse? That is strange.
 
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