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DOA Hard Drive

P

piasabird

Lifer
So I get my order in and I wait 1 week for the 2500K i5 to get here and when I assembled it together, the hard drive clicks a few times and just does nothing. What a waste of time.

I got the RMA and need to send it back to newegg. This is the only time I have ever had to send anything back. This is a real pain.

Seagate Barracuda ST500DM002 500GB 7200 RPM 16MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive -Bare Drive

http://www.newegg.com/Product/Product.aspx?Item=N82E16822148767
 
Cool story, bro.

Where can I sign up for your blog?

Don't be a jass, Hugh
-ViRGE
 
Last edited by a moderator:
piasabird said:
So I get my order in and I wait 1 week for the 2500K i5 to get here and when I assembled it together, the hard drive clicks a few times and just does nothing. What a waste of time.

I got the RMA and need to send it back to newegg. This is the only time I have ever had to send anything back. This is a real pain.

Seagate Barracuda ST500DM002 500GB 7200 RPM 16MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive -Bare Drive

http://www.newegg.com/Product/Product.aspx?Item=N82E16822148767
Click to expand...

Wow. I'm curious, did you do any troubleshooting?
 
Duh I have been building computes for like 20 years. If the BIOS can not recognize the Hard Drive at all, then there is no point to diagnostics. You cant diagnose, what the motherboard can not see. Went into bios and tried to play with the settings and nothing. Changed cable, changed power connector, changed SATA connector. The DVD drive worked just fine. Loaded Win7 Install Disk and the advanced setup can not see the drive. The good thing is the motherboad did see the DVD, Did load Windows 7 Install disk, I did see my 8 gigs of RAM and I did see that the Intel 2500K was recognized properly. When I turned the computer on the hard drive did make a noise:
Click, Click, Click, Click, then nothing. The fans worked on my Antec 300 at least.

Do you really think a diagnostic will help any? I have used them before. I suppose I could put them on a flash drive. My flash drive is like 4 Gigs not too much room to play with. It is kind of a pain to have to send the hard drive back. Never had one fail from the start like this. I have another working computer still.
 
You've been building computers for "like" 20 years and this is the first time you've ever gotten any DOA parts?

You sir live a charmed life. Consider yourself very lucky. In fact, you may want to play the lotto for lols. If you win anything remember who you favorite monkey is.

Seriously though, yeah it's a pain but if you gotta RMA something newegg is a good place to do it.
 
piasabird said:
Duh I have been building computes for like 20 years. If the BIOS can not recognize the Hard Drive at all, then there is no point to diagnostics. You cant diagnose, what the motherboard can not see. Went into bios and tried to play with the settings and nothing. Changed cable, changed power connector, changed SATA connector. The DVD drive worked just fine. Loaded Win7 Install Disk and the advanced setup can not see the drive. The good thing is the motherboad did see the DVD, Did load Windows 7 Install disk, I did see my 8 gigs of RAM and I did see that the Intel 2500K was recognized properly. When I turned the computer on the hard drive did make a noise:
Click, Click, Click, Click, then nothing. The fans worked on my Antec 300 at least.

Do you really think a diagnostic will help any? I have used them before. I suppose I could put them on a flash drive. My flash drive is like 4 Gigs not too much room to play with. It is kind of a pain to have to send the hard drive back. Never had one fail from the start like this. I have another working computer still.
Click to expand...

Yeah, I actually think it's worth a shot. I would download the diagnostic software from the manufacturer. Give it a whirl, maybe it needs a firmware flash?

Have you tried it on a different mobo/psu, just to rule out the very small possibility it may be a glitch in one of those?
 
Newegg has terrible packing for their hard drives. If you shop with them often, it's a wonder that this is the first one you've received from them DOA.
 
Whenever I am going to order a HD or HD(s) from Newegg, I usually purchase the limit, which is generally five per customer, only because that seems to be a guaranteed way to get them to ship in OEM packaging. (The box that 10-20 HDs come in from the disty, with the foam insert tray with spots for HDs.)
 
Blain said:
Every HD I've bought from Newegg has been packed well and arrived in perfect condition.
Click to expand...

I bought my Hibachi 500GB HDD from Newegg and it arrived in a cushioned box with plastic ends... very nice.

I bought the same drive from NCIX ($10 cheaper on sale...) and it came wrapped in one layer of bubble wrap, stuffed in a box. At least the FedEx driver didn't throw it on the doorstep...
 
Here is an update on my Hard Drive debacle.

Got a replacement hard drive (RMA) from Newegg yesterday and now it is working great. I found the integrated video on the CUP I-5 2500K, Intel HD 3000 to be pretty good for general streaming of Internet video. It is a lot better in Full 1080p compared to 720p. I would say the video on my TV Samsung LN40C500 is over 100% better. Using Win 7, 1st upgrade, with my Intel z68 motherboard's original BIOS.
 
I'm still running my Intel 3000 graphics until I decide on a GPU... I think it works very well for what it is, even running video on my 720p monitor. I actually play MW2 on it and it only gags occasionally.
 
Charlie98 said:
I bought my Hibachi 500GB HDD from Newegg and it arrived in a cushioned box with plastic ends... very nice.

I bought the same drive from NCIX ($10 cheaper on sale...) and it came wrapped in one layer of bubble wrap, stuffed in a box. At least the FedEx driver didn't throw it on the doorstep...
Click to expand...



Bought 3 HDDs last year from newegg, came from NJ with the drive packed on bottom with not enough paper packing material. :thumbsdown:
 
SLK said:
Bought 3 HDDs last year from newegg, came from NJ with the drive packed on bottom with not enough paper packing material. :thumbsdown:
Click to expand...

I was not happy with NCIX and their packaging... D: For all the nonsense they go through to protect these items (Anti-static pack, delivery signature required, quantity restrictions) for them to just plop it in a box... 😕
 
I've been building computers since 1996 (not quite 20 years) and I have never received a DOA part. The worse issue was a cpu with a bent pin (straighten it with a pair of pliers).

In fact the only part that has ever failed are (a) a cd rom drive that died after 8 months (b) a floppy drive that was clogged with dust (I should dust more often) (c) a amd motherboard (aberton something or other - it took a amd thunderbird) that died 2 years ago (after 7 years of use and a very abusive shipping by ups - i'm not 100% sure it was the motherboard but after 7 years there started being issue with random reboots; i tried swapping everything but the mb without success to fix).

Anyways given my personal low failure rate of components I figured it was the norm and many (not all) failures are due to human error but maybe I (ilke the op) was just lucky.

monkeydelmagico said:
You've been building computers for "like" 20 years and this is the first time you've ever gotten any DOA parts?

You sir live a charmed life. Consider yourself very lucky. In fact, you may want to play the lotto for lols. If you win anything remember who you favorite monkey is.

Seriously though, yeah it's a pain but if you gotta RMA something newegg is a good place to do it.
Click to expand...
 
I'm also on the east coast; most of the drives are packed reasonably well but there was a period of abuot a year when they were not. I think folks complained and newegg adjusted their method (or at least the east coast warehouse).
-
Btw one thing I read (not sure if it is true) is that hard drive quality has gone down since the flood (not sure if it is qa, manufacture or random thing posted with no statistical data).

I've been shopping for a reliable 2 TB drive and what I'm reading is not making very eager to deal with this purcahse (its for data that can be replaced; but I rather not deal with the hassle of returns after 6 or 8 months).

Also one of my f3 gets a sector error when md does a raid check;not too sure what to do about that one. Its always the same sector so I'm not so sure it is serious but the controller can't remap it.

(md is linux software raid - i have a raid 1 matrix).

mfenn said:
Yeah me too. I am on the East Coast, so maybe the West Coast warehouses just suck?
Click to expand...
 
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