Over the years I have watched repeated instances of my peers working outside the framework of policy and process to accommodate a customer's perceived needs and risks getting into trouble of losing their job when an outage is highly likely. Even when the risk sin't there doing something outside of said framework trains customers to think they can expect (ahem, demand) more when they are not entitled to more. While all the customers are internal, it does make it difficult for those not stepping outside the framework when they are now engaging said expected customers.
If one cannot accept processes and policies of their job that is fine but doing a disservice to their peers is just bad. I frequently am found as a voice of reason and quite vocal. Unfortunately, I am now the poster child for my group as everyone else lacks courage to speak up for themselves.