AreaCode707
Lifer
- Sep 21, 2001
- 18,447
- 133
- 106
Originally posted by: pontifex
Originally posted by: AreaCode707
I admire your intention and attempts to act ethically.
In this situation, emailing your coworker and friend is perfectly acceptable. If you were in a call center environment it might be a bit of an issue, but in any normal corporate environment you are WELL within the bounds of acceptable behavior.
Keep it courteous and don't say anything that wouldn't be appropriate for your boss to read (foul language, personal embarrassing stories, etc.) and don't let the volume of mail back and forth get out of control and you're fine.
why would a call center make it any less appropriate?
Call centers have much stricter rules about how you can use your time, phone and email. Usually published and trained on when you start. Infractions of their rules can get you fired.
They do it because of their time metrics and resource planning. They literally count seconds on calls, call resolution time, etc.