The Amazon Marketplace has absolutely no seller protection at all. I sold a book to someone who decided that they no longer wanted it after it had been shipped. She emailed me to state that she did not want the book anymore and would be sending it back as soon as she received it, and I replied that I did not accept returns due to changing her mind. According to the Amazon Marketplace rules, that is not listed as a valid reason for a return.
Anyway, she filed a claim against me that I sent her the 'wrong book' and I defended myself and fowarded her email to Amazon to show what really happened. About a month goes by, and Amazon finally makes a decision in her favor with absolutely no reasoning at all. Not only that, they keep their commission fee (which is over 20%), and she never returned the book. Meanwhile Amazon basically says too bad. What the hell?
Cliffs:
- Sold book on Amazon
- Seller lied and said it was wrong book
- Amazon gives her money back
- Amazon keeps commission fee
- Seller never gives book back
- Amazon says fvck you
Update 11/16
I received a response back from Amazon stating that I did not respond to the claim within 5 business days so I automatically lost the case. This is obviously wrong because I responded the exact same day they notified me of the claim, and my response was posted in my seller account claims area. They also said that since I lost, the buyer has every right to keep my book (WTF?) and that I am responsible for the costs since it is up to their sole discretion.
Update 11/23/05 - Victory
Here is the latest email I received:
"We appreciate your response to our request for more information. I have reviewed this claim and found that you responded with all the information we requested in a timely manner. I have changed the claim so you are not held responsible, so please consider this claim closed in your favor. I apologize for the error and any inconvenience you may have experienced with this transaction.
Thank you for participating in Amazon.com."
Looks like I win..after a PITA.
Anyway, she filed a claim against me that I sent her the 'wrong book' and I defended myself and fowarded her email to Amazon to show what really happened. About a month goes by, and Amazon finally makes a decision in her favor with absolutely no reasoning at all. Not only that, they keep their commission fee (which is over 20%), and she never returned the book. Meanwhile Amazon basically says too bad. What the hell?
Cliffs:
- Sold book on Amazon
- Seller lied and said it was wrong book
- Amazon gives her money back
- Amazon keeps commission fee
- Seller never gives book back
- Amazon says fvck you
Update 11/16
I received a response back from Amazon stating that I did not respond to the claim within 5 business days so I automatically lost the case. This is obviously wrong because I responded the exact same day they notified me of the claim, and my response was posted in my seller account claims area. They also said that since I lost, the buyer has every right to keep my book (WTF?) and that I am responsible for the costs since it is up to their sole discretion.
Update 11/23/05 - Victory
Here is the latest email I received:
"We appreciate your response to our request for more information. I have reviewed this claim and found that you responded with all the information we requested in a timely manner. I have changed the claim so you are not held responsible, so please consider this claim closed in your favor. I apologize for the error and any inconvenience you may have experienced with this transaction.
Thank you for participating in Amazon.com."
Looks like I win..after a PITA.
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