Do not ever cancel your order with DELL..

[infinitelight]

Some people said "if you order something from DELL, and want to change your order, SIMPLY cancel it". Read the story of my
headache before cancelling your order with DELL.

======================================
From : .....
To : csd@dell.com
Subject : ............
Date : Tue, 14 May 2002 15:29:48 +0000

Hi,
This must be a test of patience for me.. Truthfully, I did not have such a problem even with a company with no reputation.
- I buy a camera ($694.10) in the very early morning and cancel my order after about six hours. It ships in the evening.. 3/28/02
- I receive the product on 4/1/02. Since I was expecting my other camera order, I accept the box, however, I find out that it was the cancelled order.
- I call and request a shipping label. 4/1/02
- I receive the shipping label. 4/12/02 Although I've been told that I would receive it in 7 business days (calculatation: 4/9/02, I know what a business day means..)
- I send it on 4/12/02
- It is delivered on 4/15/02
- Wait until DELL uses my money for its mistake: 30 business day from the day it was delivered to DELL, effectively TWO MONTHS.

This is how a COMPANY with a GREAT REPUTATION should be treating its costumers.. I am really SATISFIED with your service..

Now you're asking me the FEDEX tracking number. Don't you know what date it was delivered to DELL?? You're the one who sent the label with tracking number.. It is really a disgrace..
Ok, here you go, Airborne Express tracking number:6382210--- (http://track.airborne.com/atrknav.asp)
It is delivered on 4/15/02.
I guess I'll have to wait some more extra "BUSINESS DAYS" since today is 5/14/02. But effectively it will be TWO MONTHS from the date I purchased the camera..

TANKS A LOT, Dell, I appreciate your test of patience. This is a great lesson for me..

...................

From: csd@dell.com
To: .......@hotmail.com
Subject: ...........
Date: Tue 14 May 2002 09:22:10 CDT

Please include the following line in all replies.
Tracking number: .....


Dear .......,

Thank you for contacting Dell Customer Care. I apologize for
the misunderstanding, not 30 days from your ship or order date,
but 30 from its reciept back at DEll. Also 30 business days
do not include weekends or holidays, I will do everything possible
to get the credit back to you quickly.Respectfully,

The original Federal Express tracking number ..................... shows
to have been delivered to you 04/11/2002 16:26. Please provide
the tracking number and the name of the carrier you used to return
this item so we may verify it's reciept and issue the credit.

We appreciate your patience, and apologize for any inconvenience.
Please feel free to visit our website, www.dellcustomercare.com,
if you require anything further.

Thank you and have a good day.

Respectfully,
Richard
CTB00439
Dell Customer Care

If responding to us, please use the *REPLY*
function of your email program in order to
keep the SAME SUBJECT of our response otherwise
your message may be delayed or lost.


> -----Original Message-----
> From: .......@hotmail.com
> Sent: 13 May 02 23:00
> To: uscemcsd1@dell.com
>
>
> Hi,
> You told me "Credit will be applied back to the original form of payment
> within 30 business days of products receipt at Dell."
> My order date is 3/28/2002 and more than 30 business days has passed.
>
> PLEASE REFUND MY MONEY A.S.A.P.
>
> I condemn your rule of using my money for more than a month although it was
> your mistake to ship the product belonging to an already cancelled order.
>
> .......
>
> >From: csd@dell.com
> >To: .......@hotmail.com
> >Subject: ..............
> >Date: Wed 01 May 2002 15:44:20 CDT
> >
> >Please include the following line in all replies.
> >Tracking number: ..............
> >
> >
> >Dear .....................,
> >
> >Thank you for contacting Dell Customer Care. Credit will be
> >applied back to the original form of payment within 30 business
> >days of products receipt at Dell.
> >
> >We appreciate your patience, and apologize for any inconvenience.
> >Please feel free to visit our website, www.dellcustomercare.com,
> >if you require anything further.
> >
> >Respectfully,
> >Richard
> >CTB00439
> >Dell Customer Care
> >
> >If responding to us, please use the *REPLY*
> >function of your email program in order to
> >keep the SAME SUBJECT of our response otherwise
> >your message may be delayed or lost.
> >
> >
> > > -----Original Message-----
> > > From: ..............@hotmail.com
> > > Sent: 01 May 02 04:54
> > > To: dellcsd@dell.com
> > >
> > >
> > > * * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * *
> > > * * * This is a feedback Message from the Dell Online Communications
> >Center. * * *
> > > ***********************************************
> > > Requesting Organization(Empty for DHS) =
> > > Name = .....................
> > > Customer Number =
> > > Requestor E-Mail = ..............@hotmail.com
> > > Contact Phone = 765-.......-4869-x
> > > Service Tag =
> > > Order Number = .......
> > > Issue Category = Other
> > >
> > > ***********************************************
> > > Problem Description: Hi,
> > > I've bought a "MAVICA MVC-CD200 DIGITAL CAMERA" and then cancelled my
> >order before its shipment. However, it has been shipped later (Your
> >mistake!). I called you and got a return reference number. I got a return
> >label from you(it was very late, I had to call twice) and send the package
> >back as soon as I got the label. I've been waiting for my refund however I
> >haven't received it yet. My credit card company send my credit card
> >statement and I had to pay $694.10 to them (For nothing!). Please refund my
> >money ASAP. All of this trouble was because of you, your mistake. I haven't
> >done anything wrong, and I am the one who is suffering.
> > > ***********************************************
> > >
> > > Sent to: csd@dell.com
> > > Referring URL : Support.dell.com/dellcare
> > > Date submitted: 5/1/2002 4:54:29 AM



:|

 

[911paramedic]

Text

 

[CasioTech]

not surprised, but it's like that with the bigger companies, because they have so much going on that it's hard to see to all of it, especially with credit,


rule of thumb, once they get your cc#'s, they do as they wish, even if the cc company charges interest. They hold on to that money to make interest or whatever. you'll get it back, but not to soon.


when they messed up my computer, I found a way to scam them $400, but my cons aren't appreciated in this forum.

 

[bsobel]

> - I buy a camera ($694.10) in the very early morning and cancel my order after about six hours. It ships in the evening.. 3/28/02

Sounds like a hassle. Also sounds like it's your own darn fault. Dell accepted your order and shipped the same day, normally that is something you would want them to do. Because you changed your mind your upset that they shipped so efficently, amazing.

Bill

 

[Mani]

Sounds like a hassle. Also sounds like it's your own darn fault. Dell accepted your order and shipped the same day, normally that is something you would want them to do. Because you changed your mind your upset that they shipped so efficently, amazing.

 

[infinitelight]

bsobel, I've ordered it around 12:30 am and cancelled it around 8:30am (the same day) and got a cancellation confirmation number.. They shipped it in the evening... I don't think it is because they have good service, it is because they can't communicate among departments, or they don't want to...

 

[rahvin]

bsobel, I've ordered it around 12:30 am and cancelled it around 8:30am (the same day) and got a cancellation confirmation number.. They shipped it in the evening... I don't think it is because they have good service, it is because they can't communicate among departments, or they don't want to...

Time is relative. Where are you and where are they? Grow up man, it was your bloody mistake and I'm crying a river for you because you have to wait 60days to get a refund.