do not buy gateway

[EvanAdams]

My roommate sent in his laptop to gatway because the power plug on it was broken. He has a UPS tracking number for the laptop and even who signed for it from Gateway in Texas. They lost it. They have no record of it in the system. Nothing.

What a nightmare!

 

[MuffD]

So what happens next? I think if someone signed for it, they will most likely have to replace it.

 

[Abhi]

Ouch... hope he had his data backed up/didnt ship the HDD to them.

 

[EvanAdams]

yea all his data is on his desktop. but he is getting his MA in EE so he is really hurting right now trying to design a Pentium to ISA 8bit bridge and only being able to work at home.

I would expect they would have to replace it.

it looks like the service person gave him a service number but never filled out the service form! So it is just sitting in Texas somewhere.

what an awefull experience