Question DO NOT BUY ANYTHING GIGABYTE

[Bigos]

mag air... My poor brain was reading this as "Magyar" and I was wondering why were you talking about special Hungarian edition...

 

[Steltek]

Well, I just ordered a MSI MPG X670e Carbon Wifi motherboard and an OEM 9950X3D processor bundle for my new build direct from MSI. Motherboard has a 3 year warranty, and MSI says they'll warrant the processor for 1 year.

I really, really hope I don't have to test MSI's customer service for the warranty on either.....

EDIT: Looking at the invoice, MSI didn't charge me sales tax. This deal is thus about a hundred bucks better than I had even thought it was.

 

[Shmee]

Shouldn't the CPU warranty be 3 years? Yeesh.

 

[Steltek]

Shouldn't the CPU warranty be 3 years? Yeesh.

The standard AMD/Intel 3 year processor warranty only applies to boxed retail processors intended for direct sale to end users. OEM, or tray processors as they are called, are different. They are sold directly to a system integrator or manufacturer, and the warranty on them is whatever the seller agrees to honor to the end user.

Here is a Newegg link to an OEM/tray processor that only has a 30 day Newegg warranty:

https://www.newegg.com/amd-ryzen-9-9950x/p/N82E16819113896

Specifically, from the webpage:

"Warranty

Limited Warranty period (parts): 30 days
Limited Warranty period (labor): 30 days"

Official AMD part numbers ending in "WOF" (short for "Warranty of Factory") are supposed to be retail boxed processors eligible for sale to end users. Part numbers without "WOF" represent unwarranted tray processors meant to be sold to system integrators/builders. In this particular case, Newegg has the wrong AMD model number on the page (which isn't uncommon); however, it is clearly an OEM/tray processor (product description states it, and 30 day warranty verifies it).

This is a link to the boxed retail version of the same processor with 3 year AMD warranty:

https://www.newegg.com/amd-ryzen-9-9000-series-ryzen-9-9950x-granite-ridge-socket-am5-desktop-cpu-processor/p/N82E16819113841

The $92 difference between the two is officially the difference between having a 30 day Newegg warranty and the 3 year AMD warranty.

Neither AMD nor Intel has historically ever provided any type of warranty for tray processors to end users. They both leave that up to the OEM selling the processor/system to do that.

The only exception to that is the limited CYA exception that Intel made for the failing 13th/14th gen Raptor Lake processors. Intel didn't give a crap about the affected end users, but accepted the liability to keep Dell, HP, Lenovo and all the other system integrators from suffering huge losses and totally abandoning them entirely for AMD.

Tray processors used to be a much bigger deal for people like us back when Intel was dominant as they were significantly cheaper than boxed processors sold with a heatsink for end users.

 

[Shmee]

Yeah, I know that the store/seller is responsible for the warranty on tray CPUs. However Central Computers has a 3 year warranty on the tray CPUs I checked, at least for the 9800X3D I was looking at. But I guess it varies by seller. At least 1 year is better than 30 days lol.

 

[you2]

Yeah, I know that the store/seller is responsible for the warranty on tray CPUs. However Central Computers has a 3 year warranty on the tray CPUs I checked, at least for the 9800X3D I was looking at. But I guess it varies by seller. At least 1 year is better than 30 days lol.

When is the last time a cpu that wasn't forced overclocked or not properly cooled actually failed in under 10 yeas ?

 

[Steltek]

When is the last time a cpu that wasn't forced overclocked or not properly cooled actually failed in under 10 yeas ?

X3D chips in Asrock murderboards. And, of course, the pièce de résistance that is Intel 13th/14th gen Raptor Lake.

'nuff said.

In older gens, if it worked when you installed it you were generally good.

With onboard memory controllers, v-cache in today's chips, and the excess number of motherboard socket pins in today's boards, I don't know that I am as confident in the technology these days as I was in the past.

 

[Steltek]

Yeah, I know that the store/seller is responsible for the warranty on tray CPUs. However Central Computers has a 3 year warranty on the tray CPUs I checked, at least for the 9800X3D I was looking at. But I guess it varies by seller. At least 1 year is better than 30 days lol.

They are great great if you happen to live near one of their stores in their very limited service area, which most people don't.

Otherwise, Central Computers (for the items they will actually ship) usually makes up a good chunk of their cost by applying excess shipping charges to orders.

 

[DAPUNISHER]

I will add certain Zen 2 and 3 SKUs to the list of unacceptable failures. User intervention should never be required.

 

[Steltek]

I will add certain Zen 2 and 3 SKUs to the list of unacceptable failures. User intervention should never be required.

View attachment 134356

AMD's memory controller on some of those SKUs was just awful. At least, though, they did honor the warranty for most of the ones I dealt with.

 

[DAPUNISHER]

AMD's memory controller on some of those SKUs was just awful. At least, though, they did honor the warranty for most of the ones I dealt with.

Unlike the OP's experience with Gigabyte, that's is an important point; warranty support. With the caveat that the Zen 2 failures I've read about were often past the 3 year warranty.

The MSI UEFI gaming mode all core 5.7GHz overclock on a 5600G I traded to a friend took about 3 years to degrade. It still runs fine at default with no PBO, but that one is on me. He traded me the worst semi auto shotgun of all time for the system, which I gave back to him, so even Steven. The cheap pump shotgun is fine, just cheap.

Hopefully aigo wins, because then all consumers win.

 

[Shmee]

Yeah Central Computers is nice, but they are a local chain SF bay area only. As for CPU failures, I have seen older Intel CPUs with faulty PCIe/memory controllers at work, of course that was only a few, and they weren't mine. But personally, I believe the first 5900X I bought was faulty, it would hard crash or report WHEAs at stock. I ended up having to RMA it. The replacement still works fine in my B550.