Question DO NOT BUY ANYTHING GIGABYTE

[mikeymikec]

I've updated my previous comment so it doesn't potentially cause any further problems in this thread. I don't have a beef with anyone here.

 

[aigomorla]

Like typicaly gigabyte fashion i am being ghosted by management.

Gonna give them til friday for a response...
Then next week i get to file small claims and then have a nice drive to the city of industry to drop it off.

They are saying something like how ups needs to put a tracking on it, when UPS says they dont because its been confirmed delivered.

So yeah, i guess i am going to file small claims, and take them to court.
I am going to love seeing someone from Gigabyte when they see a judge, and i show them all this proof of evidence including the many threads where they lost packages.

 

[In2Photos]

I guess I'm just lucky. I've only had an SSD (Crucial I think) and a PSU (Corsair) need to be RMAd (in the computer world anyway) and both were easy and quick. Actually the Corsair PSU was within the return window. Fortunately everything else has just worked, and longer than the warranty period. I've used about a half dozen MSI boards, no troubles really other than an X58 board that the chipset got really warm. Just added a heatsink and small fan to the area after years of use to correct it.

 

[aigomorla]

To make things even worse, i had to buy a new replacement board of same kind so i would not lose my tpm data that windows 11 gloriously forces.

So even if i dont want to do anymore business with them, i have 4 boards in circulation with them that i have no control over.
I am starting backup of those systems, for when i do need to replace them, i wont be using another gigabyte board.

 

[Steltek]

Like typicaly gigabyte fashion i am being ghosted by management.

Gonna give them til friday for a response...
Then next week i get to file small claims and then have a nice drive to the city of industry to drop it off.

They are saying something like how ups needs to put a tracking on it, when UPS says they dont because its been confirmed delivered.

So yeah, i guess i am going to file small claims, and take them to court.
I am going to love seeing someone from Gigabyte when they see a judge, and i show them all this proof of evidence including the many threads where they lost packages.

If you do have to sue them, please keep us apprised as it will be interesting to see how it works out.

 

[bba-tcg]

To make things even worse, i had to buy a new replacement board of same kind so i would not lose my tpm data that windows 11 gloriously forces.

So even if i dont want to do anymore business with them, i have 4 boards in circulation with them that i have no control over.
I am starting backup of those systems, for when i do need to replace them, i wont be using another gigabyte board.

Out of curiosity, as long as you're not using bitlocker, what other tpm data would be of any real significance?

 

[DAPUNISHER]

I kid you not, email Steve at GN. I hit him up about ARESGAME years back and he replied in 15 minutes. If Gigabyte is doing people dirty, GN is the best bet for getting a successful remediation.

 

[aigomorla]

If you do have to sue them, please keep us apprised as it will be interesting to see how it works out.

I have almost everything ready.
If someone else wants that info i can provide in a DM

But i have the contact name for the legal attestation, even funnier is i think that exact guy is who was "escalated to management".

I have the address.

And i fully intend to send a Los Angeles County Sheriff to serve the papers, just to make the image at the work show they messed up, because nothing is more of a face palm i messed up, when a police officer comes to your place of business and drops off summon papers.

And again i am doing small claims because lawyers are not allowed, and i know gigabyte otherwise would just toss it to lawyers.

But instead i want him to waste half if not the entire day sitting at small claims court, and then seeing a judge, to wake him up and make them realize this is going to end up very bad.

I kid you not, email Steve at GN. I hit him up about ARESGAME years back and he replied in 15 minutes. If Gigabyte is doing people dirty, GN is the best bet for getting a successful remediation.

yeah i intend on doing that AFTER i served them papers.
Also i intend to send the results to all other media outlets and reddit after the results, so people will know what to do when gigabyte messes you over. Well thats if you live in Los Angeles County, which G.B.T is located and registered at.



At this point, i am also a Business Owner, and if it came down to this with all the proof i submitted, i would just quietly close this by mailing out a new board which probably isn't even 200 dollars worth, and just make the client go away.

But i guess G.B.T thinks i will just quietly go away.
Which they are in for a very rude awakening soon.

 

[aigomorla]

Sent out a Form Demand generated by the City Court system.

They have until 11-17 to respond.

I will then send out a LA Sheriff with the summons after the 17th.

Then i probably can not say anymore until after the court.

But lets see how far i can go down this rabbit hole and see if i can grab that rabbit by the foot b4 it takes me to wonderland.


On a different note... This is what i have taking with me:

Gigabyte Technologies | BBB Complaints | Better Business Bureau

View complaints of Gigabyte Technologies filed with BBB. BBB helps resolve disputes with the services or products a business provides.

www.bbb.org

57 Bad reports.

 

[biostud]

So don't buy if you live in the US?

In EU it's always the retail shop that handles RMA, and then they have to deal with the manufacturers.

 

[you2]

I had a gigabyte gpu maybe a decade ago; and had a small problem and email gigabyte and not only did they respond quickly they executed on overkill in addressing the issue. So i personally haven't had any issues with them.

 

[poke01]

In EU it's always the retail shop that handles RMA, and then they have to deal with the manufacturers.

Same in Australia

 

[aigomorla]

So don't buy if you live in the US?

In EU it's always the retail shop that handles RMA, and then they have to deal with the manufacturers.

I guess if ur stuck with the RMA center in California,

 

[phantom505]

I've been around a loooong time. There are companies that just have been consistently terrible over the last 30 years.

GIgabyte has been one of them. The others that come to mind are either out of business or don't make consumer products anymore (for good reason...Matrox here's looking at you.) Biostar....oof, that one gives me shivers. AOpen.... that one was LOL.

But yeah, any old bird will tell you Gigabyte is one to avoid. They're usually fine until they aren't and then it's basically e-waste.

 

[Shmee]

I remember ECS was one of those bottom barrel brands that often had their motherboards given out in combos. Never had one myself, but I remember they were pretty bad.

 

[bba-tcg]

I've been around a loooong time. There are companies that just have been consistently terrible over the last 30 years.

GIgabyte has been one of them. The others that come to mind are either out of business or don't make consumer products anymore (for good reason...Matrox here's looking at you.) Biostar....oof, that one gives me shivers. AOpen.... that one was LOL.

But yeah, any old bird will tell you Gigabyte is one to avoid. They're usually fine until they aren't and then it's basically e-waste.

Biostar still sells motherboards. But, I agree about Gigabyte.

 

[DigDog]

i thought MSI was the only reliable company, today.

Asus have a laughably incompetent RMA team. Gigabyte used to be great, then they have fallen and today they are just mediocre. Probably not as bad as you're making them out to be, but nothing special either.

Honestly, another reason to buy stuff from Amazon, so at least you can use their returns, rather than the manufacturer's.

 

[Brainonska511]

LOL I guess we all just buy MSI now?

In early 2023, I had to RMA a newish GPU to MSI and it went smoothly enough. They sent it back to me repaired and it worked great until I upgraded. And I've certainly been happy with my MSI B660 Tomahawk board. Works like a charm and had the features I wanted at a nice price at the time.

 

[Steltek]

Anyone have any experience with XFX's RMA process?

I'm considering going ahead and picking up an XFX Mercury 9070XT card before the DRAM availability problems start skyrocketing prices.

Have narrowed my choice down to going with either the XFX Mercury or an MSI Inspire 3X OC 5070TI.

 

[mikeymikec]

Honestly, another reason to buy stuff from Amazon, so at least you can use their returns, rather than the manufacturer's.

Amazon UK would not help me at all with a warranty issue (a year and some change into a 3-year warranty) on an ASUS graphics card. ASUS insisted that it had to be Amazon to send the card to them, and Amazon insisted that they would have nothing to do with it.

My conclusion was to avoid both re graphics cards in future, and generally I try to avoid Amazon on any electronics, especially where longer manufacturer's warranties are offered.

Amazon is an odd duck with returns in general these days in my experience. Once upon a time if I wanted to return something, they said yes and that was that. These days their website often insists the item is not eligible for return, then their chat bot says the same, then a support rep sorts out the return without any fuss.

 

[DAPUNISHER]

Anyone have any experience with XFX's RMA process?

I'm considering going ahead and picking up an XFX Mercury 9070XT card before the DRAM availability problems start skyrocketing prices.

Have narrowed my choice down to going with either the XFX Mercury or an MSI Inspire 3X OC 5070TI.

@blckgrffn had to RMA that exact model for fan failure I think. He is the one to consult with.

 

[Hail The Brain Slug]

@blckgrffn had to RMA that exact model for fan failure I think. He is the one to consult with.

Just pay the extra for the magair model so if you have a fan issue, they can just dropship you replacement fans.

I've got a mercury magair 9070XT and besides some mild coil whine and the fans being extra turbulent/noisy due to a poor blade design, its been reliable and fast. Highest power limit of all the cards, tied with the taichi.

I've also got a 9070XT TUF that I bought used. No coil whine at all and a better fan design, but when I received it there were two bad/noisy fans. I didn't want to RMA it to Asus so I spent about 6 weeks going back and forth with their support, eventually convincing them to just ship me new fans. They sent an entire new shroud assembly with all 3 fans preinstalled. It took about 5 minutes to swap.

 

[DAPUNISHER]

Just pay the extra for the magair model so if you have a fan issue, they can just dropship you replacement fans.

My bad, that is the model he has too.

 

[blckgrffn]

My bad, that is the model he has too.

Yup, and they just sent new fans without any issue.

If I could do it again, I would ask they send all new fans from the jump. It was a little dumb to get two fans, then another.

That said, I haven't stuck my head back in there to make sure they are all still working again, been playing less in general due to life stuff.

That's why my old thread hasn't been updated, I did want to review it after the initial test as it took some weeks/months before the initial fans failed.

That said replacing fans didn't even require removing the card.

 

[Steltek]

Yup, and they just sent new fans without any issue.

If I could do it again, I would ask they send all new fans from the jump. It was a little dumb to get two fans, then another.

That said, I haven't stuck my head back in there to make sure they are all still working again, been playing less in general due to life stuff.

That's why my old thread hasn't been updated, I did want to review it after the initial test as it took some weeks/months before the initial fans failed.

That said replacing fans didn't even require removing the card.

Thanks for the info. The magair version is the same price as the regular version now, so if I go that direction I'll get the version with the magnetic fans.