Did outpost.com just totally screw me for this rebate?

[aphex]

Purchased some software with a $20 MIR on August 3rd. The website showed the rabate was valid till 8/4 but the rebate form as it turns out says valid till 8/3.

I get the software in the mail today, and sure enough, the order packing lists shows i bought it on 8/4. Crap. So i check my e-mail, double crap, the product order confirmation was sent at 6am the next morning.....

Am i screwed on this rebate?

EDIT: Order online shows the order was placed 'August 4th, 2006 at 12:00am', what luck, coulda sworn it was earlier... Also, im pretty darn sure the site said it was valid till 8/4.

EDIT #2: Outpost is REALLY pissing me off. I called back on the 11th, spoke to a lady there who said she would look into the situation and call back with what our options would be later that afternoon. No one called by wednesday the 16th, so i called again, i am told this time they will e-mail me the resolution. No e-mail. I call just now and am told their computer system is down and they can't look up my order. WTF is wrong with this company? I've orered from them quite a bit in the past, but this is REALLY starting to piss me off. To top it off they have the WORST on-hold music i have EVER heard...

 

[DainBramaged]

no

 

[jagec]

Probably. The only rebate I ever failed to get was for OCZ RAM at Frys.

 

[Kelemvor]

Just call them up and complain.

 

[Trikat]

Strange, I never hard that happen to me.
Look at your packing slip again as it has 2 dates on it. 1 is like the invoice date or whatever and the other is an order date. It will be on the middle of the sheet on the left hand side.

Edit: O and before you find out if it is valid or not do not cut out the UPC.

 

[aphex]

OMG, are you freaking kidding me?

Looking online, looks like the order went through at, and im not kidding, 'August 4, 2006 at 12:00am', i coulda sworn i made that purchase before midnight.... Also, i'm pretty sure the page on Outpost said the rebate was good through 8/4, not 8/3.

Gonna call during my lunch break.

 

[aphex]

%

 

[BoomerD]

Keep in mind, outpost is just Fry's...a true bastion of quality customer service...:roll:

 

[Legendary]

Call your CC and see if they can (e)mail you a record of when the authorization was placed on your card. If it's on 8/3 that might be able to help you.
Then again, as an extension of Fry's, they'll probably do everything they can to screw you (from what I hear, never shopped at Fry's myself)

 

[slayer202]

ive never used them in the past, nor do i have a frys near me, so i cant personally comment on them. however, you said you have ordered from them in the past. every company has troubles once in a while. you caught them at a bad time.