Dialup internet problem.

[Jhill]

Whenever my sister tries to connect to the internet with her modem it seems like it connects and the status bar shows that its been connected. But she can't pull up any webpage or do anything internet related. She switched out her modem and still has the same problem. Then she tried using netzero and it says "poor networking connection" and it won't connect.

Any thoughts or anything she can try?

 

[DieHardware]

Is the line noisy? What OS, modem, and driver version?

 

[nullshark]

Well, that could be caused by:
a) Broken TCP/IP stack
b) Dial Up Networking or the actual dialer connectoid is broken
c) firewall is overactive or broken
d) proxy settings messed up

(The first two are more restricted to Windows 98/ME)

What OS is she using?

 

[Jhill]

Originally posted by: nullshark
Well, that could be caused by:
a) Broken TCP/IP stack
b) Dial Up Networking or the actual dialer connectoid is broken
c) firewall is overactive or broken
d) proxy settings messed up

(The first two are more restricted to Windows 98/ME)

What OS is she using?

She is using windows 98.

How would she test some of these things?

Thanks for your help.

 

[GregMal]

Double check the settings in her dialup connection.
This always happened to me whenever I manually
setup the connection using a cheetsheet for my
Win98 University connection....I always put something
in wrong.........Greg

 

[nullshark]

To reinstall Dial Up Networking (which also reinstalls TCP/IP):

Go into Control Panelm then Add/Remove Programs, to the Windows Setup tab
Uncheck "Dial Up Networking" then click OK all the way out.
Don't reboot when it asks you to (don't need to for this).
Go back into Add/Remove Programs, Windows Setup tab
Put the check back into "Dial Up Networking", click OK all the way out and reboot.
Your DUN and TCP/IP has now been reinstalled.

I work at an ISP and used to do dialup support. The above procedure would fix "no dataflow" problems about 90% of the time.

Also (and this will seem strange) have her make sure her phone cord is going into the LINE jack in the modem, not the PHONE jack. (I've seen the connection work fine for a couple years in the wrong jack, then stop working).


If that doesn't do it, go into My Computer, Dial Up Networking and the properties of the dialup connection. Write down the phone number and any other settings in there.

Delete that dialup connection and make a new one with the "Make New Connection" icon, put the settings into the new one. (Those connections can get corrupted from time to time).

Hope that helps!
And now I have to go to therapy from the flashbacks of supporting dialup customers

 

[knightc2]

I do isp support and I agree with nullshark as to re-installing the dialup networking component of Windows. This does fix many problems. As does removing the connection in the Dial-up Networking folder and re-adding it. Make sure your isp doesn't require DNS number entries. If it does, you'll have to put them in order to go to web pages.