Dell's Dead Pixel Policy

[sirspotti]

I know Dell will replace one of its own branded lcd's if it arrives with a dead pixel. What if I purchase a Sony or Viewsonic from them though? Really wanted to get in on that VP912b deal but I know if it comes with dead pixels I can't exactly bring it back to the store and exchange it.

 

[digitalchris]

it isnt so much a dead pixel policy, its their customer satisfaction policy, if you're not happy with it, you can return it for a new one.

 

[mikeyboy714]

Does it cost me money to send it back or will they have it picked up?

 

[Slappy00]

you wouldnt be very satisfied if you had to pay for shipping right?

 

[mikeyboy714]

No, I wouldn't, but on the Total Satisfaction Return Policy (http://support.dell.com/support/edocs/monitors/xlob/C8608am0.pdf) it states that "prepay shipping charges and insure the shipment." Reading another thread, I see someone who has sent back 2 of them, those shipping charges could really add up.

 

[Actaeon]

Hrm... so even if there is only 1 dead pixel, and I'm not satisfied, I can return it?

I hope mine doesn't have any, it is coming in today.

 

[brigden]

I ordered a monitor from Dell, didn't like it, and they picked it up. I just had to fill out the stickers and whatnot.

 

[MAME]

I had a 2001fp that I did not like and returned it. They paid for shipping and DHL picked it up from my house

 

[Actaeon]

Cool, thanks guys. At least I know they will take it back for me if there is any problems.

Anyone have info on the number of pixels required for a return? I don't want to be too picky, but you figure if you spend that much money on a monitor, it should be right.

Its coming soon! Hooray!

 

[0roo0roo]

its best just to get lcds from b&m stores.

 

[mikeyboy714]

Originally posted by: 0roo0roo
its best just to get lcds from b&m stores.

It probably is, but you don't get the same deals. I actually would prefer to order from Office Depot or something so that I can always return it, but I can't find a deal as good as $507 for the 2100FP.

Given the good return policy with Dell, I'll probably go with that on the next deal if it drops below $500. It sounds like you can return the thing for any reason; it won't be "defective" but you're just unsatisfied.