dell voided my warranty for...what?

[6000SUX]

Originally posted by: smack Down
See 2304. Federal minimum standards for warranties of the full text you linked

(c) Waiver of standards
The performance of the duties under subsection (a) of this section shall not be required of the warrantor if he can show that the defect, malfunction, or failure of any warranted consumer product to conform with a written warranty, was caused by damage (not resulting from defect or malfunction) while in the possession of the consumer, or unreasonable use (including failure to provide reasonable and necessary maintenance).

Dell has to prove that the damage to the keyboard was caused by him opening up the keyboard. If they can't show the damage wasn't from a defect or malfunction they have to honor the warranty.

We are not arguing about Dell, but about the Magnuson-Moss Act. In addition, the waiver-of-standards clause has the effect of LIMITING the duties of the warrantor. It doesn't say anything about the warrantor HAVING to show anything about damage, it just says that IF (there is no overriding clause in the warranty AND) they can show unreasonable use, then are no longer required to perform the duties under subsection (a).

Without looking, I'm guessing that subsection (a) doesn't even apply to the whole warranty. Apples and oranges.

It takes a big person to admit that he's wrong.

 

[Tostada]

This is getting brutal. Is the 3 knockdown rule in effect?

 

[smack Down]

Originally posted by: 6000SUX

Originally posted by: smack Down
See 2304. Federal minimum standards for warranties of the full text you linked

(c) Waiver of standards
The performance of the duties under subsection (a) of this section shall not be required of the warrantor if he can show that the defect, malfunction, or failure of any warranted consumer product to conform with a written warranty, was caused by damage (not resulting from defect or malfunction) while in the possession of the consumer, or unreasonable use (including failure to provide reasonable and necessary maintenance).

Dell has to prove that the damage to the keyboard was caused by him opening up the keyboard. If they can't show the damage wasn't from a defect or malfunction they have to honor the warranty.

We are not arguing about Dell, but about the Magnuson-Moss Act. In addition, the waiver-of-standards clause has the effect of LIMITING the duties of the warrantor. It doesn't say anything about the warrantor HAVING to show anything about damage, it just says that IF (there is no overriding clause in the warranty AND) they can show unreasonable use, then are no longer required to perform the duties under subsection (a).

Without looking, I'm guessing that subsection (a) doesn't even apply to the whole warranty. Apples and oranges.

It takes a big person to admit that he's wrong.

Maybe you should try reading it beats the hell out of guessing.

It appears that the part I quoted applies only to full warranties and not to the limited warranty offered by most places.

 

[JEDIYoda]

Originally posted by: smack Down

Originally posted by: 6000SUX

Originally posted by: smack Down

Originally posted by: 6000SUX

Originally posted by: smack Down
You can't void a warranty. They can only legally deny your claim if they can show you damage the equipement.

Yes, you can. When you void the warranty you cancel the contract, and they can deny ALL future claims.

See the Magnussen-Moss act. http://en.wikipedia.org/wiki/Magnussen-Moss_Act

And? Did you take the time to read it? It doesn't say anything like what you're saying. It merely says that companies can't make arbitrary decisions in their own favor.

It's very simple: a warranty is a contract. If the contract says that you void it by tinkering with the machine yourself, that's the way it goes.

And the warranty "contract" is governed by the laws. One of the laws says they can't make arbitrary decisions in their own favor. It is arbitrary to deny the warrant on a keyboard because a screw has been removed.

Dood go back and read the URL you posted...

Its not talking about voiding a warrsanty per say...

The key word in that whole post is "arbitrarliy"!!
You are using it to say that Dell cannot void a warranty.

YES they can viod a warranty!
The guy needs to read his warranty contract that he signed!!

Read the small print!!

Dell can void the warranty!!

They just cannot "arbitrarily" void the warranty!!

 

[jevans64]

The minute you popped off that cover plate, (" the button bar"), you gave reason for Dell to void your warranty. A few questions.

How did the Dell tech. know you opened it? Did you mar or break that plate?

Personally. I don't have a problem whatsoever with Dell service other than their in-home service is kind-of slow. Here is my story.

I bought an Inspiron XPS back in early 2004. I pre-ordered the GPU upgrade which I got in August of that year. I received the card several days before the tech was scheduled to arrive. I didn't want to wait for a Dell tech. so I installed it myself even though it was supposed to be installed by the tech. When the tech. came I told him I already installed the card. He powered up the notebook, took a quick look at the Device Manager, and signed off on the job. Why? Because he wanted to get paid for doing it.

Fast-forward to January 2006... I wanted to tinker with the GPU ( pipe-mod, heat mod, overclock, etc. ), so I ordered another one from Dell Spare Parts as a backup in case I ****ed something up. The spare I got was a refurb. with a three-month warranty. I put the refurb. one in myself ( thereby voiding said 3-month warranty ) and it died 6 weeks later. I e-mailed tech. support and told them what happened. They said they would send a tech. out to replace it even after I told them it was a Spare Part refurb that I installed myself. The tech. arrived two days later and installed a new one at no charge to me.

Maybe it pays to get their XPS line and their extended warranty?

These techs don't care if the PC has been opened before. They just want to get their $40 a call plus expenses. God knows I've stripped mine down quite a few times to clean out the dust, reapply Arctic Silver 5 paste, etc. The tech. didn't even bat an eye when I told him so. He even said it was a very good maintenance procedure to tear it down once or twice a year for a thorough cleaning. :laugh: Maybe it helped that the tech. saw that my place looked like a PC assembly workstation. :laugh:

 

[thesurge]

There was no Dell tech on hand to sign off on it. That was my stupidity for telling them which I now understand. I probably would be "happy" had I not mentioned it. Either or, my lesson is learned and I will shell out the extra money for quality products in the future. These guys will jump at any excuse to void a warranty because it means one less thing to cover.

it also sucks because the good ol' "i'm never buying ___ again" doesn't work with the tech support seeing as they're all in India and work under a specific outsourcing company.

 

[Kremlar]

Dell is a bunch of buffoons.

I was helping a buddy troubleshoot his wireless adapter issues (the adapter ended up being defective). He had just received the notebook that day, and felt if it had a problem it should be sent back and replaced (rightly so, IMO). He didn't want to waste time 'repairing' something he literally just took out of the box.

I happened to mention to the tech that I had a similar model laptop right there and it was connecting fine to the wireless router (which they also sold him).

The told me to pull my wireless adapter out and swap it with his to see where the problem follows. I refused, saying I didn't want to take my laptop apart.

She then started some speech about how "I am putting on record that you are refusing to assist in troubleshooting this issue...." and I then freaked out on them, saying I wasn't about to take crap out of my notebook to fix their problem.

Eventually they replaced the notebook, but I though they had a huge amount of pig headedness to require me to take a part out of my notebook to troubleshoot a problem with someone else's.

If the notebook was 3 months old I probably would have done it before calling them, but 1 day old - they need to just replace it.