Thanks for the advice Jaxidian - I was using analog...my dvi capable card is on another pc and I've been having trouble getting my hands on a 6800 GT at a good price like everyone else that missed the bestbuy deal : )
unfortunately nothing can change the backlight leakage - and it was so severe that I had to call and get a new one shipped, they were very nice at least and did free overnight, should be getting it today or tomorrow depending on when it leaves their warehouse (already has a tracking number)
some of you may be interested in this though - at least worth a try for another $25 back to match the dell home deal from last week that used the $30 off coupon, i'm sure its YMMV
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Dear Mr. X,
Thank you for contacting Dell Online Customer Care.
Dell records show that your account was charged $ 794.21 for the
original monitor on order number xxxxxx and no shipping was charged
for this monitor. If the same monitor is available for $769.20 at Dell
Home sales, we may offer you a credit of $25.00 as the difference.
Please reply me with your consent in this regard so that I may initiate
the credit process.
ABU Customer Care
Dell Inc
Original Message Follows:
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Issue Category = Promotion/Rebate Question
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Problem Description:
Hi I recently ordered a Dell 2001FP LCD monitor - upon receiving the
order I found that the monitor was defective and had a serious problem
with backlight leakage and large blurry spot in the center of the
screen. I spoke with a dell support person today and they are shipping
me a new monitor (case xxxxxx - new order number xxxxxxx). However
I just noticed that I could have purchased this monitor from Dell Home
today for 769.20, they currently have 20% off, free shipping, no tax and
a $30 off purchases over $450 coupon. Is there any way you can match
this price? It seems like it would be more of a hassle for you if I
returned the monitor that is being sent to me right now and reordered
from dell home.
Please let me know if you can match this price -- I would really
appreciate it and it would more than make up for the hassle of receiving
a defective monitor.
Thanks