dell to stop (partially) routing calls to india

[theNEOone]

yay, i'm happy. no more crappy tech support for my latitude notebook!


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HOUSTON -- Dell Inc. has halted sending U.S. corporate technical support calls to its Bangalore, India, call center after complaints from commercial customers.

The Austin, Texas, computer maker said support for U.S. purchasers of its Optiplex desktop and Latitude notebook personal computers for now will be handled solely from existing facilities in Texas, Idaho and Tennessee facilities. Other products and regions aren't affected. The switchover was first reported in Saturday's Austin-American Statesman.

As part of the shift, more of its home-PC and consumer electronics calls will be routed to its Bangalore call center, a spokesman said. The moves won't affect employment in India or the U.S., he said.

"It's a re-distribution of tasks and calling queues," the spokesman said. "Corporate customers were telling us they didn't like the level of tech support they were getting [from Bangalore]," he said. He couldn't provide specifics of the complaints.

Brooks Gray, a senior analyst at Technology Business Research Inc., a Hampton, N.H., market researcher that tracks customer support, said Dell customers complained of language problems and delays in quickly reaching senior technicians.

"They were having a difficult time hiring the right engineers for those positions," Mr. Gray said. Dell opened its Bangalore call center in April 2001 and rapidly expanded its work force to 3,000 employees.

Dell, the world's largest PC maker, has been making a concerted push into selling services with its computers. U.S. server-computer support calls, which have been handled in the U.S., aren't affected, the company said.

 

[damiano]

nice
i couldn't understand some of these guys' english

 

[beer]

this is the third repost on this subject

 

[Nitemare]

english motherf*cker, do you speak it?

 

[LuckyTaxi]

Originally posted by: Nitemare
english motherf*cker, do you speak it?

assrat

 

[conjur]

The moves won't affect employment in India or the U.S., he said

 

[theNEOone]

Originally posted by: Nitemare
english motherf*cker, do you speak it?

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[theNEOone]

Originally posted by: Elemental007
this is the third repost on this subject

sorry, i just saw this in the journal today and didn't think that anyone had posted it. i didn't realize that the date (11/24) was a day they made an update to the article....


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[Nitemare]

Originally posted by: lilcam

Originally posted by: Nitemare
english motherf*cker, do you speak it?

assrat

I talk to Indians, Hispanics, Scottish and Pakistani's daily as part of my job and never have a problem understanding them or them understanding me.

Dell and other help desk companies pick the most stupid deafest mentally deficient people to answer the phones...guess that makes me an assrat

 

[DanTMWTMP]

Originally posted by: Nitemare

Originally posted by: lilcam

Originally posted by: Nitemare
english motherf*cker, do you speak it?

assrat

I talk to Indians, Hispanics, Scottish and Pakistani's daily as part of my job and never have a problem understanding them or them understanding me.

Dell and other help desk companies pick the most stupid deafest mentally deficient people to answer the phones...guess that makes me an assrat

i'm going to have to go w/ nitemare here...sorry lilcam...


i hated to repeat myself over and over again..and say "what?" over and over again...it was super annoying to the max

 

[0roo0roo]

adding cultural barriers to the already maddening barriers of voice tech support is stupid to begin with as if those stupid long winded number menus weren't enuogh already.... then the endless transfers to other departments, in who knows what countries.

if only one could measure the level of seething rage a customer experienced going through the system

 

[MaxDepth]

additional info from CNN

Also, US call center support is for biz customers only. @home people still need a universal translator.