Dell technical support uncovered...

[Renob]

no one there is actually empowered to do anything and very few know anything about the product they're talking about. its a recipe for bad customer relations.

And you got this info form??? All of the guys I work with are very up to speed on the systems we support.

 

[NikPreviousAcct]

Originally posted by: Renob
no one there is actually empowered to do anything and very few know anything about the product they're talking about. its a recipe for bad customer relations.

And you got this inof form??? All of the guys I work with are very up to speed on the systems we support.

No kidding. Stream used to do outsourced support for Dell until Dell wanted to pay Stream less money per call. Stream said no, Dell said too bad, so Stream shut down the contract and closed all Dell teams across three call centers. Yeah, lots of people were put out of a job, but in the call center business, nobody cares about the actual worker.

Anyway, back on topic. Those Dell guys could do anything on a Dell system and knew a fvcking lot about them.

 

[Chadder007]

I disagree now with Dell Business support......I had to call them two weeks ago and got two different Indian guys that couldn't speak well. The second guy I spoke to said that there was 11 other guys that went by the first techs name.

 

[Renob]

I had to call them two weeks ago and got two different Indian guys that couldn't speak well

That is true, we have to call centers in India and a new one in Panama

All of the level 1 techs in TX will loose are jobs at the end of October to them.