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Dell tech support:

Z

zixxer

Diamond Member
me: The harddrive doesn't detect in bios, on this machine or another identical computer. Dell diag program (ctrl alt d) reports no harddrive found on either machine.
tech: Okay.
*pauses*
okay, I want you to go to my computer, and right click on the drive
me: um. It doesn't detect in the bios. the computer doesn't boot.
tech: Oh. *pause* try putting it in another computer.
me: I have. it Doesn't work.
tech: even as a secondary drive?
me: It's a laptop.
tech: Oh. I see.
okay. okay. could you try pressing ctrl alt d and see if it reports and error code.
me: look, stop wasting my time, and yours. the drive is bad, replace it.
tech: yes sir, I'll get that setup right now.

even since dell moved their tech support to the phillipines or wherever, it has gone down the hole.
 
was it ever good? i've always wondered how the heck you can do hardware support over the phone. just call me mr. perot - i've got to see it, smell it, taste it
 
Their tech support is great if you know the right number to call 😉
I worked with a great tech support guy once now I just contact him directly with any problems I have.
 
Originally posted by: se7enty7

even since dell moved their tech support to the phillipines or wherever, it has gone down the hole.
Click to expand...

I Dunno, they are replacing the drive without any lip right?

If you know what you're talking about its getting better! "just send me the part" "Sure thing sir!"

Instead of, ok lets reinstall, blah blah, did you try rebooting? blah blah.

Have you seen this?

http://www.bbspot.com/News/2003/08/dell_tech_support.html
 
you have to learn what their troubleshooting process is, and hope you get an intelligent tech.. for example, if your video card is bad, they make you unplug the monitor, turn it on, and make sure it shows 3 colors (test mode for not being connected or whatever..) bleh.. anyhow.. it used to be better
 
girl had the same problem with her dell laptop. she called tech and got the india tech support. she couldnt understand half of what they said, and she said she could tell they were reading from a sheet verbatim. i finally looked at it and deduced the hard drive was bad. went on to dell support forums, bingo, a ton of people reporting the same problem. finally called for her, and had pretty much the same conversation the OP had.
 
Originally posted by: dnetmhz
Their tech support is great if you know the right number to call 😉
I worked with a great tech support guy once now I just contact him directly with any problems I have.
Click to expand...



Funny that you say that because they're probably calling you a dumbsh|t everytime you call, and if the guy could he would hang up on you but you know his number and you'd probably call him back. I know guys in deep level who do this all the time. They hate people who call them directly. Maybe it's different for your tech support guy.
 
how about "yes sir, it sounds like your monitor is definitely defective." "Okay, can you tell customer service that, they won't RMA the monitor unless tech support says it's bad. "I'm sorry sir, I can't do that. I'm only allowed to support dell computers, not extra devices you've purchased from Dell"
 
Leadtek has one or two guys for tech support so once I had a problem and they told me to contact ATi and some other crap, so I ended up in the making 3 or 4 calls to them and each time I got the same guy...
 
I cant complain about Server support. Everytime i have called for a problem on one of my servers the techs i talk to know their stuff.
 
Ultimate Tech Support Resume
By Nolan Curtis

I've gotten a lot of emails recently asking me "Nolan, what does it take to be a successful support technician?" and I've decided to assemble in one place all the skills necessary for success in this most envious of fields. You may find that you have what it takes to be like me. So without any further fanfare, I give you

Nolan Curtis' Ultimate Tech Support Resume

Support Technician *insert your own name here*

Objectives: To secure a position in the lucrative and rewarding field of technical support. To give me the opportunity to enrich my own skills while being rewarded with the satisfaction of those whom I have bestowed my wisdom upon.

Education:
M.I.T. *Miami Institute of Taxidermy - Miami, FL* Magna cum Laude *ranked 2nd in a class of 5*
Gilbert Lowell School for the Gifted
Dwight D. Eisenhower Elementary School *I got an A in art, but failed phys ed*

Work Experience:
Sept 1989-June 1990 : Babbages, Sales Associate *fired*
July 1990-Aug 1990 : Compuserve, Support Rep *fired*
Aug 1990-Oct 1993 : America Online (AOL), Personal Helper *fired*
Nov 1993-Feb 1994: Grandpa's Lap, Exotic Dancer
May 1994-May 1994: Hardee's, Chicken Frier *quit*
May 1994-May 1994: Microtex, Tech Support *fired*
May 1994-May 1994: TeknoMicro, Tech Support *fired*
May 1994-June 1994: TeqnoTek Technologies, Tech Support *fired*
June 1994-Jan 2001: Microsoft, janitor *arrested, charges dropped*
Jan 2001-Present: BBspot, Supervising Technical Support Engineer

Technical Skills:
I have owned, operated, and been intimate with computers since I was a young boy. I cut my teeth on a Kaypro 8088, I was around for the birth of the Internet*at 1200 baud*, and today I bathe in the glow that Linus Torvalds *and George Lucas* give off. In fact, I have been told on a number of occasions that I am more suited to a life with computers than with living, breathing humans.
I am fluent in Klingon, and familiar with all the Lucas Arts games *Even Star Wars Demolition and Force Commander, despite how severely they sucked*. I use Mac, Microsoft, and Linux operating systems, run my own webserver and FTP, and on weekends, I host an Everquest campaign based on the life of Sally Field. I am an expert defragger, and run scandisk sometimes twice a day.

Interpersonal Skills
None to speak of.



 
I went rounds with dell for about 5 weeks on replacing a dead motherboard/processor that was under warranty and they claimed it wasn't and then another guy would agree it was and the next would not.
 
Quit complaining. Dell used to bundle expensive support for their stuff, even if I didnt want to pay for it. Now they bundle a minimal amount of support for their stuff. If you need the extra/better support, you pay the $$ for it. Its that simple. Since I know what I'm doing, I can save the extra $$ for something meaningful to me.
 
Originally posted by: dnetmhz
Their tech support is great if you know the right number to call 😉 I worked with a great tech support guy once now I just contact him directly with any problems I have.
Click to expand...

yup - my company has primer enterprise wide support...calls route to TX, USA baby! 😀

i get all my sheit taken care of fast...3hr hardware response. w00t!
 
Originally posted by: dexvx
Quit complaining. Dell used to bundle expensive support for their stuff, even if I didnt want to pay for it. Now they bundle a minimal amount of support for their stuff. If you need the extra/better support, you pay the $$ for it. Its that simple. Since I know what I'm doing, I can save the extra $$ for something meaningful to me.
Click to expand...
WOW u know how to fix broken hardrives after their warranty. amazing.
 
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