DELL SUX

[Kelemvor]

So have your boss shell out to get you Dell Certified. Then you can just oreder any repalcement part you want.

 

[tami]

well, lesson number one is that you should keep your laptop plugged in unless you NEED to use the battery. draining the battery can happen when you run a bunch of CPU intensive programs without having the thing plugged in. sure, you're representing your boss, but i hope he knows that because that can avoid a bunch of calls to dell tech support.

i happened to have had a problem with my old computer where a tech support guy came 8 times in a 2 week period in order to replace various parts of my system. it was ridiculous, and since i wasn't home, he was coming to my office, and it just looked really unprofessional. stuff happens, i guess.

you really need to be very demanding with these tech support people, because half the time they don't understand what you're describing, so you need to emphasize that you want them to repeat what parts they are replacing, etc. and if you're calling a fourth time for a boot sector problem, then obviously you just need a new harddrive and need to tell these tech support people flat out (don't be an idiot and fall into their trap) that if you don't get the proper help (e.g. a new harddrive) in your next shipment, you'll call a supervisor and have the phone rep's name ready to file a complaint (make sure to get that name!)

seriously, tech support sucks, but aggressiveness is very critical or else you might as well not opt for tech support anyway because you're not benefitting from it.

 

[forumJunkie]

haha those bums I FINALLY haggled a deal with them...

I told them to look at the call history, told them that 2 onsite technicians already came and the laptop is still garbage, I gave'm a sad story about me getting fired lol, and they decided to do a service exchange.

I guess thats not bad for 1 month of wait...

 

[jagec]

Originally posted by: Adul

Originally posted by: lobadobadingdong
the onsite tech doesn't have the parts in stock, dell next day airborne's them to each service center. the tech was supposed to install the mobo for you, if he got the wrong part, he's supposed to call dell tech support and make sure the re-order goes through. (I should know I'm a dcse field engineer myself) and yes for the most part dell sux, it depends a lot on when you call, what kind of system you have, how much you spent on warranty, and wether or not you got a tech who knows what he's doing.

no longer airborne, its DHL now 😉

(i work for DHL)

Who bought whom? Because DHL existed, at least overseas, in 2000 when I'm pretty sure Airborne Express was still called that.

 

[lobadobadingdong]

Originally posted by: jagec

Originally posted by: Adul

Originally posted by: lobadobadingdong
the onsite tech doesn't have the parts in stock, dell next day airborne's them to each service center. the tech was supposed to install the mobo for you, if he got the wrong part, he's supposed to call dell tech support and make sure the re-order goes through. (I should know I'm a dcse field engineer myself) and yes for the most part dell sux, it depends a lot on when you call, what kind of system you have, how much you spent on warranty, and wether or not you got a tech who knows what he's doing.

no longer airborne, its DHL now 😉

(i work for DHL)

Who bought whom? Because DHL existed, at least overseas, in 2000 when I'm pretty sure Airborne Express was still called that.

DHL bought airborne. DHL's service is worse. 🙁 I used to get my daily delivery @ 09:15, now its between 10:00 and 11:00

 

[RichieZ]

i concur

 

[atiyeh]

dell has become a BIT better since they started bringing back some of the CSR's from India. Too many complaints...

 

[BannedTroll]

I've never had any problems. I tell them what is wrong. They send me the parts (next day air) and a return label.

 

[jai6638]

Originally posted by: atiyeh
dell has become a BIT better since they started bringing back some of the CSR's from India. Too many complaints...

who are CSR's?

cheers