Dell sucks once again

[GermyBoy]

One month ago, one of my 120GB WD drives died. This is from the $140/drive deal last year, w/1 year OEM warranty FROM DELL.

Four hours later, I have an RMA.
Two days later, I have a replacement, a refurbed drive.

Two nights ago, the replacement drive died.
I call, they won't help me. The people obviously don't do tech support. They tell me it's not their problem, etc.

SO...thank you AT for giving me leverage. I told them then that I wanted to return my new PowerEdge server.

Dell Spaz: "You must pay 15% restocking fees and return ship if it isn't damaged."
GermyBoy: "Oh, it will be damaged before it gets back to you, I promise."

They RMA'd the drive again.

Finally, I feel like I've won something against Dell!!

Now what I should do is buy another 120 retail from them, and just ship back the refurb to them. Those jerks!

 

[XZeroII]

That's why I've never bought anyting from Dell. Stick it to 'em

 

[Dufman]

Originally posted by: GermyBoy
One month ago, one of my 120GB WD drives died. This is from the $140/drive deal last year, w/1 year OEM warranty FROM DELL.

Four hours later, I have an RMA.
Two days later, I have a replacement, a refurbed drive.

Two nights ago, the replacement drive died.
I call, they won't help me. The people obviously don't do tech support. They tell me it's not their problem, etc.

SO...thank you AT for giving me leverage. I told them then that I wanted to return my new PowerEdge server.

Dell Spaz: "You must pay 15% restocking fees and return ship if it isn't damaged."
GermyBoy: "Oh, it will be damaged before it gets back to you, I promise."

They RMA'd the drive again.

Finally, I feel like I've won something against Dell!!

Now what I should do is buy another 120 retail from them, and just ship back the refurb to them. Those jerks!

i think a baseball bat to a server would be a great stress reliever

 

[CraigRT]

Damn, that's a bad experience... I think I am going to avoid Dell in the future...

 

[Spikey217]

Why do companies do that? It's so annoying how they send you a refurbished item when you RMA a brand new retail drive that fails. This goes for anything else, especially the higher priced items like monitors.

 

Originally posted by: Spikey217
Why do companies do that? It's so annoying how they send you a refurbished item when you RMA a brand new retail drive that fails. This goes for anything else, especially the higher priced items like monitors.

It's all about the Benjamins.

 

[BuckNaked]

I had ordered a 1800FP from Dell about a week and a half ago when it was $407, Then they dropped the price lower the following week. I saw over at fattywallet that some people were getting price adjustments to the new lower price, so I thought I would give it a try.... I called a couple of times and got shot down..... think I posted in another thread about it, and someone suggested I keep trying...

So I called a couple of more times and finally found a CS rep who gave me the price adjustment.... Thought I was golden, but never got an email and never saw a credit on my CC.... I called back yesterday and talked to a rep, and they told me they had cancelled the credit.... Told me I had called six times getting the adjustment, and they don't price match... Man I am pissed off.... I was going to just RMA the damn thing and wait till the price dropped again, but I sold my CRT.... Arghhhhhh!!!!

I always thought Dell had a good reputation for customer service, but between this and Dell's attitude towards all the people who ordered systems and were expecting big rebates back, but the rebates were cancelled by Dell, I think I am going to bad mouth Dell every chance I get....

Dave

 

[SoylentGreen]

A 5-in-1 printer I purchased from them last christmas has scanner problems.
It was a gift. I didn't get to see the problems until after Christmas.
It was over 30 days and they wouldn't even cross ship me a new one giving me BS about having to go to the manufacturer.

I won't buy from Dell unless I think I'm getting an absolutely fabulous deal that they're losing money on.

 

[dquan97]

good one there!

 

[xirtam]

Dell doesn't just "suck once again," it's more like a continuation of "suckage" whereby Dell is constantly establishing it's "right to suck." You have been a victim of one of these attempts to establish that right.

Now the real question is, do you really have a PowerEdge server, or can anybody use that line to get Dell to RMA a hard drive?

 

[GermyBoy]

Originally posted by: xirtam
Dell doesn't just "suck once again," it's more like a continuation of "suckage" whereby Dell is constantly establishing it's "right to suck." You have been a victim of one of these attempts to establish that right. Now the real question is, do you really have a PowerEdge server, or can anybody use that line to get Dell to RMA a hard drive?

Yes I really have a PowerEdge. They had to verify it was mine, as I apparantlyh also have two seperate customer numbers there.

Yes, they are definately establishing their "right to suck" with me and the services I get from them. Jeez...they should pay me to talk to them, it's painful.