Here's a word of advice: Don't mix what Dell considers consumer
peripherals with what they consider service parts. I ordered
a 40x lite-on drive (which they consider a peripheral) plus
some hard drive mounting screws (which they consider service
parts).
As a result, my order sat in limbo for four days, and would have
sat in limbo forever, I suspect, if I hadn't called and forced
the issue. It wasn't trivial finding someone who could even find
my order in the system, either. It turns out that because the
order mixed parts from the two divisions, no one touched it.
Just a word to the wise.
Kwad